Professional Services Solutions Analyst

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    "id": "90",
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    "jobOpeningName": "Professional Services Solutions Analyst",
    "departmentLabel": "530 - One Time Pro Services",
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    "datePosted": "2025-10-24",
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    "description": "<p><span style=\"font-weight: bold\">Company:</span></p>\n<p><br><br></p>\n<p><span><span>SimpliGov</span><span> is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, </span><span>SimpliGov</span><span> combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies</span><span>.  </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We are growing rapidly and looking for talented, high-impact professionals to join our team</span><span>!</span></span></p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Role:</span></p>\n<p><br><br></p>\n<p><span><span>The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions</span><span>, and then bringing them to life</span><span>. </span></span><span><span>This role sits at the intersection of process analysis, </span><span>technology</span><span> and public sector delivery, </span></span><span><span>collaborating closely with </span><span>p</span><span>roject </span><span>m</span><span>anagers and customer subject matter experts to ensure</span></span><span><span> delivered</span><span> projects </span><span>delight customer stakeholders and their constituents</span><span>.</span></span><span> </span></p>\n<p><span><span>This role </span><span>operates</span><span> in a fully remote environment with planned travel to customer locations, industry events, and company gatherings</span><span>. </span></span><span><span> </span></span></p>\n<p><span><br></span><br></p>\n<p><span><span>Being </span><span>a</span><span> </span><span>SimpliGov</span><span> Solutions Analyst requires the combination of</span><span> strong interpersonal skills with technical and analytical capabilities to deliver successful SaaS implementations across multiple concurrent projects.</span><span> </span></span><span><span>The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple engagements, and brings a strong mix of </span><span>analytical skills, </span><span>technical </span><span>acumen, and client interaction abilities.</span></span><span> </span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Responsibilities include: </span><span style=\"font-weight: bold\"> </span></p>\n<p><br></p>\n<ul>\n<li><br><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Engage customers using a consultative approach to understand business processes and objectives </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Lead customer needs gathering through active listening and stakeholder collaboration </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Translate customer needs into system designs and configured solutions </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Configure workflows, forms, integrations, notifications, and reporting within the platform </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Design and support integrations using RESTful APIs and third-party systems </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Create PowerBI dashboards aligned to customer reporting needs </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Ensure high-quality user experience through thoughtful UX configuration </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Manage multiple projects and priorities simultaneously with attention to detail </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Communicate clearly with both technical and non-technical stakeholders </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Troubleshoot solution issues across systems and environments </span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">Contribute to documentation, best practices, and continuous improvement </span><br> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\">Required Qualifications:</span></p>\n<p><br></p>\n<ul>\n<li>4+ years SaaS or implementation analyst experience </li>\n<li>Exceptional attention to detail and emotional intelligence </li>\n<li>Clear and concise written and verbal communication </li>\n<li>Proven ability to manage multiple customers and projects concurrently </li>\n<li>Ownership mindset and accountability </li>\n<li>Creative problem-solving and adaptability </li>\n<li>Demonstrated experience in application configuration and workflow design </li>\n<li>Familiarity with Agile, Waterfall, and Hybrid delivery models </li>\n<li>Awareness of user experience (UX) design/configuration principles </li>\n<li>Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations </li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span>What We Offer: </span></span><span> </span></p>\n<p><br></p>\n<ul>\n<li><span>Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Company-sponsored life, short-term, and long-term disability insurance</span><span> </span></li>\n</ul>\n<ul>\n<li><span>11 Paid holidays</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Flexible paid time off policy</span><span> </span></li>\n</ul>\n<ul>\n<li><span>401k plan with 4% employer match</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Monthly stipends for home office expenses</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Monthly wellness stipends </span><span> </span></li>\n<li>Mission-driven company focused on transforming government services for the better</li>\n<li>Collaborative and inclusive team environment</li>\n<li>Competitive compensation and benefits</li>\n<li>Opportunities to work on impactful, meaningful projects with public sector clients<br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span>Legal Disclaimers:</span></span><span> </span></p>\n<p><br></p>\n<p><em><span>SimpliGov does </span><span style=\"text-decoration: underline\"><span>not </span></span><span>currently sponsor applicants for work visas. </span><span> </span></em></p>\n<p><em><br></em></p>\n<p><em><span>SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.</span><span> </span></em></p>",
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    "minimumExperience": "Mid-level",
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