Account Supervisor

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship. The Account Supervisor leads the day-to-day execution of agency and client projects for an assigned portfolio. Under the guidance of senior account leadership, they maintain a comprehensive understanding of the client’s business, marketing initiatives, and competitive landscape to oversee plan development and execution. This role requires a take-charge, diplomatic leader who builds robust client relationships, fosters a collaborative team environment, and proactively drives organic revenue opportunities. Supervisory Responsibilities This position may directly supervise employees, carrying out responsibilities such as interviewing, hiring, and training; planning, assigning, and directing work; and appraising performance, rewarding, and disciplining employees. They also communicate with the supervisors of indirect reports to manage cross-team workloads and address any complaints or problems. Essential Duties and Responsibilities. (Other duties may be assigned) Identifies new revenue streams and other client growth opportunities. Is able to clearly articulate the opportunity and a strong business case POV to sell it in. Review any opportunities provided by the Account Manager or Assistant Account Manager. Put the opportunity into action by attaching a next step and expertly moving the opportunity forward. Maintain current and accurate time records related to all functions of agency and client work assignments in the Advantage software system. Attends internal training, online conferences, seminars, and travels to client locations when needed. Actively seeks out growth and learning opportunities. Preserves and fosters the agency’s culture and maintains a positive and forward-thinking attitude. Delegates effectively and smartly, while respecting agency RACI and processes/procedures. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5+ years of account management experience in an agency or marketing setting, including experience managing or mentoring others. Proficiency with Microsoft Office, industry tools, systems, and a strong command of media fundamentals, including media math and analytics. Advanced strategic direction, risk management across client portfolios, strong coaching abilities, excellent communication skills, and the capacity to manage competing priorities in a fast-paced environment. Web analytics platform training and certification (required within six months). Scrum Essentials and Agile Essentials on-demand courses (required within six months). Certified Scrum Product Owner (required within twelve months). Education: Bachelor’s degree from a four-year college or university (preferably with a concentration in advertising, marketing, or communications) or an equivalent combination of education and experience Total Perks Package The chance to be a part of a growing company and the next success story Amazing opportunities for career development Recognition programs Employee referral bonus Hybrid work schedule; 3 days in the office, 2 days working from home Fun and collaborative work environment Casual dress code Insurance Coverage (medical, dental, vision, life, and disability) 401(k) retirement plan, with employer 4% match Work/life benefits, including mental health and wellbeing support Flexible Time Off Policy Paid holidays, including agency soft closing Christmas Eve-New Year's Day Paid leave options, including sick leave, medical leave for self and family, and parental leave California Residents - Please review our Privacy Notice here .

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