Credit and Collections Specialist

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    "ExternalDescriptionStr": "<p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>JOB SUMMARY:</strong></span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">To support maintenance of the highest possible quality of accounts receivable, by fully utilizing available resources to provide accurate and timely information to all customers and sales team.</span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></span></p><ul><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Reconciliation of assigned customer accounts with open balances, collection of Invoices, submitting adjustments to correct billing errors. Communicate with the customer to request information and collect outstanding balances.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Report on reconciliation and collection status for assigned accounts and take an active role in developing relationships with customers to facilitate the collections process.&nbsp;</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Provide assistance/backup for department Cash Application Specialist. This includes daily check deposits, ACH deposits, processing of credit card payments and month end reporting.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Answer customer questions or work with analyst assigned to the account to resolve any issues.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Additional duties as assigned.</span></span></li></ul><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>EDUCATION AND EXPERIENCE:</strong></span></span></p><ul><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">High School Diploma or Equivalent required</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Requires complete understanding and the ability to perform all essential job functions of a Claims &amp; Cash Analyst, including reconciliation and collection of assigned accounts.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must have detailed knowledge of invoicing, writing up all types of billing adjustments.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Ability to research customer claims, disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Ability to resolve problems and be proactive.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Excellent oral and written communication skills for both internal and external communication.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must be analytical, detailed oriented, a self-starter, highly organized, highly accurate, flexible and a team player.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Experience in MS Excel, Word, and proficient in typing and 10-key by touch.&nbsp;</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must be able to manipulate data in a heavy volume spreadsheet environment.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Ability to work in fast-paced environment and able to meet deadlines with an attention to detail.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must be able to negotiate successfully with customers, establishing a positive rapport, with a relationship that facilitates the collection process.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must have the ability to diffuse difficult situations and conduct self in a professional and non-threatening manner.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Experience with Account Receivable and Customer Service software packages preferred.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must have experience communicating effectively and tactfully with persons on all levels including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes and procedures.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Must have the ability to pay close attention to detail and provide good written and oral instructions. This experience must include organizing, prioritizing, and scheduling work effectively.&nbsp;</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended.</span></span></li></ul><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>ACCO COMPETENCIES:</strong></span></span></p><ul><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Proactivity / Initiative:</strong>&nbsp;Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Perseverance:</strong>&nbsp;Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Insight:</strong>&nbsp;The ability to gather and make sense of information that suggests new possibilities.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Engagement:</strong>&nbsp;Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Teamwork:</strong>&nbsp;The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Big Picture:</strong>&nbsp;Understands and contributes to organizations’ short- and long-term business strategy.&nbsp;&nbsp;On a personal level has independently developed a vision for short- and long-term career success.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Motivation / Dedication:</strong>&nbsp;Commits to excellence in pursuing unselfish goals.&nbsp;&nbsp;Initiates action with collective goals takes responsibility and shows personal humility.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Technical Curiosity / Willingness to Learn:</strong>&nbsp;Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>Problem-Solver:</strong>&nbsp;Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.</span></span></li></ul><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>PHYSICAL REQUIREMENTS:</strong></span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</span></span></p><ul><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Specific vision abilities required by this job include Close vision and Distance vision.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).</span></span></li><li><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.</span></span></li></ul><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>HOURS:</strong></span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Typical Hours are Monday to Friday, 7:00am to 4:00pm</span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">or</span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">Monday through Friday beginning between 6:00 am and 7:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and occasional overtime may be necessary due to business needs.</span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\"><strong>TRAVEL:</strong></span></span></p><p><span style=\"font-family:Tahoma,Verdana,sans-serif;\"><span style=\"font-size:small;\">O – 5% of the time to and from the assigned office location to regional branch offices and/or to project/customer site(s).</span></span></p><p><span style=\"font-family:&quot;Tahoma&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong><u>Competitive Wages:</u></strong></span></span><br><span style=\"font-family:&quot;Tahoma&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">$22.59/hr to $29.80/hr. Applicants please note that actual&nbsp;compensation&nbsp;is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered&nbsp;wage&nbsp;or&nbsp;salary&nbsp;is only one aspect of an employee's total&nbsp;compensation.</span></span></p><p><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;line-height:115%;\"><strong><u>#ACCO</u></strong></span></span><br><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;line-height:115%;\"><strong><u>#LI-MD1</u></strong></span></span></p>",
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