Onboarding Specialist

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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong>Position: Onboarding Specialist &nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Reports To: OnBoarding Excellence/Customer Care Center Manager</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Indirectly Reports To:&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>Reports T</strong><strong>o This Position: None</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong>FLSA Status: Non-Exempt</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Role Summary:</u>&nbsp;</strong>Onboard our Digital products/services, including but not limited to, Online Banking for Southern Bank Consumer and Business Clients, Treasury solutions/products, review/process digital increase requests, setup/train Business Clients with Credit Card System, and process Online Account Opening Applications within designated Service Level Agreements.</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Specific Job Functions (Duties/Responsibilities)</u>:</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Enhance the Consumer &amp; Business Onboarding Digital Experience for both the Southern Bank employees and clients while mitigating risk.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Field and complete all incoming requests for additional digital maintenance and access additions for existing profiles within set Service Level Agreements.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Establish additional Treasury Service products as requested, such as Payroll Cards, Fraud Prevention, Remote Deposit Capture, ACH, etc.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Establish requested access and train clients on the Business Credit Card system.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Complete Treasury Service maintenances requested, such as administrative changes, entity/account additions, etc.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Process Online Account Opening Applications - review applications for accuracy, ensure applications are booked correctly to Core, and decisioned appropriately. Communicate either to assigned branch and/or directly to new account holder.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Bridge service quality gaps between Southern Bank Support Departments and frontline associates.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Maintain in-depth knowledge of all Treasury Services Platforms, Credit Card System, Online Account Opening products, and Digital Solutions.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Perform other duties as assigned.</li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>JOB REQUIREMENTS:</u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Knowledge/Skills/Abilities Required</u>:</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Maintain a professional, pleasant demeanor under pressure.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Maintain up-to-date knowledge of all Bank services and products.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Ability to handle detailed documentation.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Excellent communication, both orally and written; good listening skills.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Ability to effectively manage time and multiple priorities with minimal direct supervision.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Must be able to organize daily workflow; manage multiple priorities.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Ability to make sound decisions within proper authority and use good judgment based on policy and procedures.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Excellent team player and business partner.</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Strong knowledge of Southern Bank Digital Services and Support Platforms.</li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Superior computer skills, including but not limited to Microsoft Products, ticketing system, etc.</li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><u>Education/Experience Requirements</u>:</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;color:black;line-height:18.0pt;background:white;\">Bachelor&rsquo;s degree in business or a related field preferred</li></ul><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\">Treasury Service Experience</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Digital Banking Acumen</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Credit Card Systems</li><li style=\"margin:0in;font-size:13px;font-family: initial;\">Minimum of three years Banking Experience</li></ul></div></div></div>\n",
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