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Receptionist (On-Call)
4A580A4AD8EA62204895312A9C8549BE · Livonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 4A580A4AD8EA62204895312A9C8549BE |
| Title | Receptionist (On-Call) |
| Normalized title | - |
| Department / team | Entry Level |
| Location | Livonia, MI, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | USD $0 - $0 |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2024-03-21 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 4A580A4AD8EA62204895312A9C8549BE. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Livonia. | Open |
| Department jobs | Active postings in Entry Level. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 4A580A4AD8EA62204895312A9C8549BE |
| Source | 407860fb-990b-49f1-b79c-f3517704d07d |
| ATS provider | Paycom ATS |
Description
Description
POSITION SUMMARY:
The Receptionist (On Call) handles a variety of general office duties where customer service and clerical duties are a substantial part of the job. This individual reports directly to the Administrative Support Supervisor.
EDUCATION AND EXPERIENCE:
A minimum of either a High School Diploma or equivalent is required.
A Minimum of one year’s previous office experience required.
Experience with Community Mental Health (CMH) preferred.
Experience with electronic health records (EHR) preferred.
DUTIES AND RESPONSIBILITIES:
Greets all visitors, team members and families with a warm and welcoming demeanor.
Answers phones, answers questions and/or routes to appropriate team members. Accurately take messages and pass them on to applicable staff in a timely manner.
Request and accept payments (i.e., copays, and deductibles) from consumers and provide receipts for payments. Refer consumers to billing for payment arrangements when applicable. Processes all money received from clients or in the mail with cash reconciliation process. Forwards to supervisor upon completion
Administers, monitors, and collects Quality Assurance Surveys.
Conducts customer service portion of the Intake with consumers in a thorough, customer service oriented and accurate manner.
Performs tasks specific to opening all new clients within 24 hours of intake.
Schedules consumers with doctor when pro per paperwork is obtained and confirms all doctors’ appointments the business day prior to the appointment.
Maintains waitlists for psychiatric appointment cancellations and notifies clients when an appointment is available.
Schedules consumers for Outpatient Therapists, documents all attempts made as well as scheduling notes.
Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.
Work collaboratively with outpatient therapists and other team members to ensure clients have everything they need to be able to receive the services as well as sending out any correspondence to and related to clients.
Uploads materials in case records in a timely and accurate manner.
Opens and date stamps mail and distributes to appropriate staff.
Check consumers in, update client address, phone number, pharmacy, and other demographic information in the EHR.
Type’s correspondence or other reports from written drafts in an accurate and professional manner.
Performs Data Entry.
Facilitate the records request/release process for behavior health.
Cooperate in any investigation related to personnel, licensing, accreditation, or other circumstances as directed.
Assists in finding and directing clients in case of an emergency such as a fire or tornado.
Attends all agency, departmental meetings, and trainings as required.
Provides new employees the opportunity to observe them perform their role so that the new employee can gain an idea of the skills needed, processes to be followed and other on the job requirements.
Performs other reasonably related duties as assigned by immediate supervisor and other management, including but not limited to providing coverage at other locations, as needed and/or being mandated to stay over in the event of call offs.
COMPETENCIES AND ABILITIES:
Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner.
Knowledge of HIPAA and other laws related to Release of Information
Ability to accurately enter data into agency electronic health record, as well as applicable external databases as needed.
Must possess strong problem solving and critical thinking skills.
Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.
Ability to plan and organize time effectively; attention to detail.
Ability to adjust effectively to work within new work structures, processes, or requirements.
Ability to manage multiple priorities, function independently and demonstrate good follow through.
Must be resourceful, flexible, and adaptable with regards to daily scheduling. You may be asked to provide coverage at another location, and it is expected that staff will rotate and/or provide coverage for Saturday shifts among the team.
Ability to communicate effectively both orally and in writing.
Ability to give and receive constructive feedback.
Ability to use standard office equipment. Must be computer literate and working knowledge of Microsoft Office Suite required.
Ability and desire to seek personal and professional growth and skill development.
Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services.
LICENSING AND OTHER REQUIREMENTS:
Valid driver’s license and / or reliable transportation.
Starfish Family Services is an Equal Opportunity Employer
EOE/M/F/D/V
Full job record
| Job ID | 5597555fd9a6e03fea4276f3b45c742ab0b4b021 |
| Org ID | 3aca2335-479a-4dd4-a997-a76b23a15cb3 |
| Source ID | 407860fb-990b-49f1-b79c-f3517704d07d |
| Board ID | 407860fb-990b-49f1-b79c-f3517704d07d |
| Provider | paycom |
| Provider Job Key | 94323 |
| Title | Receptionist (On-Call) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Livonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA |
| Department | Entry Level |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Livonia |
| Salary Raw | USD $0 - $0 |
| Salary Min | 0 |
| Salary Max | 0 |
| Salary Currency | USD |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=94323&clientkey=4A580A4AD8EA62204895312A9C8549BE |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=94323&clientkey=4A580A4AD8EA62204895312A9C8549BE |
| First Seen At | 2026-05-31 19:05:43Z |
| Last Seen At | 2026-06-06 20:01:12Z |
| Last Checked At | 2026-06-06 20:01:12Z |
| Last Changed At | 2026-05-31 19:05:43Z |
| Inactive At | — |
| Source Posted At | 2024-03-21 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=4A580A4AD8EA62204895312A9C8549BE/date=2026-06-06/2026-06-06T20-01-09-527Z-ecd31cce536aba856dec17cc8f11bc3de46ebe91119043f551ecbc7db904a9bf.json |
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"description": "<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><strong><span style=\"font-size:12.0pt\">POSITION SUMMARY: </span></strong></span></span></span></p>\n\n<p style=\"margin-left:4px; margin-right:3px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\">The Receptionist (On Call) handles a variety of general office duties where customer service and clerical duties are a substantial part of the job. 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Accurately take messages and pass them on to applicable staff in a timely manner. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Request and accept payments (i.e., copays, and deductibles) from consumers and provide receipts for payments. Refer consumers to billing for payment arrangements when applicable. Processes all money received from clients or in the mail with cash reconciliation process. Forwards to supervisor upon completion </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Administers, monitors, and collects Quality Assurance Surveys. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Conducts customer service portion of the Intake with consumers in a thorough, customer service oriented and accurate manner. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Performs tasks specific to opening all new clients within 24 hours of intake. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Schedules consumers with doctor when pro</span></span><span style=\"font-size:12.0pt\"><span style=\"color:#444444\">per paperwork is obtained and </span><a name=\"_Hlk162290389\"><span style=\"color:#444444\">confirms all doctors’ appointments the business day prior to the appointment. </span></a></span></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Maintains waitlists for psychiatric appointment cancellations and notifies clients when an appointment is available. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk162290461\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Schedules consumers for Outpatient Therapists, documents all attempts made as well as scheduling notes.</span></span></a></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk162438632\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Work collaboratively with outpatient therapists and other team members to ensure clients have everything they need to be able to receive the services as well as sending out any correspondence to and related to clients.</span></span></a></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Uploads materials in case records in a timely and accurate manner. </span></span></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Opens and date stamps mail and distributes to appropriate staff. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Check consumers in, update client address, phone number, pharmacy, and other demographic information in the EHR. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Type’s correspondence or other reports from written drafts in an accurate and professional manner. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Performs Data Entry. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Facilitate the records request/release process for behavior health. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Cooperate in any investigation related to personnel, licensing, accreditation, or other circumstances as directed. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Assists in finding and directing clients in case of an emergency such as a fire or tornado. </span></span></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Attends all agency, departmental meetings, and trainings as required. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk162292443\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\"><span style=\"background-color:white\">Provides new employees the opportunity to observe them perform their role so that the new employee can gain an idea of the skills needed, processes to be followed and other on the job requirements. </span></span></span></a></span></span></li>\n\t<li><span style=\"color:#444444\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\">Performs other reasonably related duties as assigned by immediate supervisor and other management, including but not limited to providing coverage at other locations, as needed and/or being mandated to stay over in the event of call offs.</span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><strong><span style=\"font-size:12.0pt\">COMPETENCIES AND ABILITIES:</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Knowledge of HIPAA and other laws related to Release of Information </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to accurately enter data into agency electronic health record, as well as applicable external databases as needed. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Must possess strong problem solving and critical thinking skills. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to plan and organize time effectively; attention to detail. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to adjust effectively to work within new work structures, processes, or requirements. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to manage multiple priorities, function independently and demonstrate good follow through. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Must be resourceful, flexible, and adaptable with regards to daily scheduling. You may be asked to provide coverage at another location, and it is expected that staff will rotate and/or provide coverage for Saturday shifts among the team. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to communicate effectively both orally and in writing. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to give and receive constructive feedback.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability to use standard office equipment. Must be computer literate and working knowledge of Microsoft Office Suite required. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Ability and desire to seek personal and professional growth and skill development. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><span style=\"font-size:12.0pt\">Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"> </span></span></span></p>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><strong><span style=\"font-size:12.0pt\">LICENSING AND OTHER REQUIREMENTS:</span></strong> </span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\">Valid driver’s license and / or reliable transportation.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:1px; text-align:center\"> </p>\n\n<p style=\"margin-left:1px; text-align:center\"> </p>\n\n<p style=\"text-align:center\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><strong><span style=\"font-size:12.0pt\">Starfish Family Services is an Equal Opportunity Employer</span></strong></span></span></span></p>\n\n<p style=\"margin-left:1px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#444444\"><strong><span style=\"font-size:12.0pt\">EOE/M/F/D/V</span></strong></span></span></span></p>\n",
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