Team Leader - Big Sky

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    "city": "Big Sky",
    "region": "MT",
    "country": "United States",
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    "title": "Team Leader - Big Sky",
    "postedOn": "Posted 30+ Days Ago",
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    "title": "Team Leader - Big Sky",
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    "jobReqId": "JR123536",
    "location": "Big Sky, MT",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "",
    "startDate": "2025-07-14",
    "externalUrl": "https://alterra.wd1.myworkdayjobs.com/SkiButlers/job/Big-Sky-MT/Team-Leader---Big-Sky_JR123536-1",
    "jobPostingId": "Team-Leader---Big-Sky_JR123536-1",
    "jobDescription": "Seasonal (Seasonal)<p><span><b><span>Job Title: </span></b></span><span><span><span><span>Team Leader</span></span></span></span><span><span><span> </span></span></span></p><p><span><span><span><b><span>Location:</span></b></span><b><i><span><span> </span></span></i></b></span></span><span><span>Big Sky, Montana</span></span></p><p><span><span><span><b><span>Terms: </span></b></span></span></span><span><span><span><span>Seasonal, </span><span>full time roles available</span></span></span></span><span><span><span> </span></span></span></p><p><span><span><span><b><span>Pay</span><span>: </span></b></span></span></span><span><span><span><span>$21/hour base wage, plus generous tips.</span></span></span></span></p><p><span><span> </span></span></p><p><span><span><span><b><span>Requirements: </span></b></span></span></span><span><span><span> </span></span></span></p><p><span><span><span><span>Expect </span><span>weekend</span><span> and holiday work. </span><span>Valid </span><span>Drivers</span><span> License </span><span>required</span><span>. </span><span>Daily operations </span><span>broken</span><span> into morning and evening shifts. Previous hospitality experience preferred, not required! </span></span></span></span></p><p><span> </span></p><p><span><span><span><b><span>About us: </span></b></span></span></span><span><span><span> </span></span></span></p><p><span><span><span><span>Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, </span><span>partners</span><span> and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, </span><span>accountability</span><span> and fun </span><span>above all else</span><span>. Our mission is to make ski vacations convenient by tapping into our shared passion, </span><span>culture</span><span> and fun work environment to create a customer experience unlike any other.</span></span></span></span><span><span><span> </span></span></span></p><p><span> </span></p><p><span><span><span><span>Ski Butlers is the global leader in ski and snowboard rental </span><span>delivery</span><span> now</span><span> servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: </span></span></span></span><span><span><span> </span></span></span></p><p><span> </span></p><p><span><span><span><b><span>Service | Simple | Purposeful | Curious | Give</span></b></span></span></span><span><span><span> </span></span></span></p><p><span> </span></p><p><span><span><span><span>Delivering exceptional service, being purposeful, keeping it simple, </span><span>remaining</span><span> </span><span>curious</span><span> and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we </span><span>don’t</span><span> stop there. Our culture is about being a part of something bigger. Whether </span><span>it’s</span><span> contributing to our net zero climate initiatives, building lifelong </span><span>friendships</span><span> or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.</span></span></span></span><span><span><span> </span></span></span></p><p><span> </span></p><p><span><span><span><span>Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.</span></span></span></span><span><span><span> </span></span></span></p><p><span> </span></p><p><span><span><span><b><span>About the role:</span></b></span></span></span><span><span><span> </span></span></span></p><p><span><span><span><span>Team leaders (aka shift managers) </span><span>are responsible for</span><span> upholding Ski </span><span>Butlers</span><span> customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing </span><span>expectations</span><span> and leading by example are all qualities of highly effective leadership, especially in this role.</span></span></span></span><span><span><span> </span></span></span></p><p><span><span> </span></span></p><p><span><b><span>Perks and Benefits</span></b></span><span><span><span> </span></span></span></p><ul><li><p><span><span><span><span>Free Alterra Mountain Company Employee pass</span></span></span></span></p></li><li><p><span><span><span><span>Free Big Sky Resort Black Pass (No blackouts!)</span></span></span></span></p></li><li><p><span><span><span><span>Unlimited access to all AMC owned resorts</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Free Ikon Base Pass</span></span></span></span></p></li><li><p><span><span><span><span>Ability to upgrade to full Ikon Pass at heavily discounted rate</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Ability to ski </span><span>everyday</span><span>*</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Access to 645&#43; industry discounted brands</span><span> through </span><span>Expertvoice</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Discounted access to Rossignol/Dynastar/Lange equipment</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>401K benefit and match for ALL staff members over </span><span>18</span><span> years old</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Location specific, customer service-based bonuses (4 total in-season)</span></span></span></span><span><span><span> </span></span></span></p></li></ul><p><span><span><span><span> </span></span></span></span></p><p><span><b><span>Primary Responsibilities:</span></b></span><span><span><span> </span></span></span></p><ul><li><p><span><span><span><span>Opening and closing the shop daily</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Plan delivery routes, support </span><span>calls</span><span> and pickups for the current and upcoming </span><span>shift</span><span>.</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Respond to customer phone calls, text messages, </span><span>emails</span><span> and voicemails in a timely manner.</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Dispatch ski technicians on reactive support calls</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Setting up the next shift for success</span></span></span></span><span><span><span> </span></span></span></p></li><li><p><span><span><span><span>Upselling existing guests</span><span> via phone calls/texts in predelivery communication</span></span></span></span><span><span><span> </span></span></span></p></li></ul><p><span> </span></p><p><span><span><span><span><b><span>Secondary Responsibilities:</span></b></span></span></span><span><span><span> </span></span></span></span></p><ul><li><p><span><span><span><span><span>Sizing guests in the proper equipment for orders as they come into our system</span></span></span></span><span><span><span> </span></span></span></span></p></li><li><p><span><span><span><span><span>Schedule work assignments for the </span><span>following</span><span> shift.</span></span></span></span><span><span><span> </span></span></span></span></p></li><li><p><span><span><span><span><span>Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements</span></span></span></span><span><span><span> </span></span></span></span></p></li><li><p><span><span><span><span><span>Assisting</span><span> labor management during slow periods</span></span></span></span><span><span><span> </span></span></span></span></p></li><li><p><span><span><span><span><span>Taking reservations and issuing refunds</span></span></span></span><span><span><span> </span></span></span></span></p></li><li><p><span><span><span><span><span>Assist</span><span> with delivery and support service operations as needed</span></span></span></span><span><span><span> </span></span></span></span></p></li></ul>",
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