Home › Companies › Iaamcp Fa Ocs Oraclecloud Com CX 1001 › Manager – Liability Process & Customer Experience| Mumbai
Manager – Liability Process & Customer Experience| Mumbai
Iaamcp Fa Ocs Oraclecloud Com CX 1001 · Andheri Office, Mumbai, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Iaamcp Fa Ocs Oraclecloud Com CX 1001 |
| Title | Manager – Liability Process & Customer Experience| Mumbai |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Iaamcp Fa Ocs Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Iaamcp Fa Ocs Oraclecloud Com CX 1001 |
| Source | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Manager – Liability Process & Customer Experience is responsible for driving process governance, compliance monitoring, SOP creation, channel support, and portfolio eligibility management for the bank’s liability products.
The role ensures strong process adherence across branches, supports LDR/ODFD operations, manages complaints with timely resolutions, and oversees periodic portfolio clean ups to maintain regulatory and policy compliance.
Responsibilities
Manage SOP creation, review, and communication for liability products including Savings, Current Accounts, & Term Deposits, ensuring effective branch adoption. Handle migration‑related queries by coordinating with IT and ops to validate data and resolve discrepancies. Manage end‑to‑end liability exception cases covering product deviations, rate exceptions, and account corrections, and recommend preventive improvements. Oversee LDR/ODFD portfolio monitoring, interest validation, and eligibility checks. Act as the central support for branch queries on systems, products, FC matters, and TD bookings. Manage CMS, Ombudsman, and MD Desk complaints with RCA and timely closure. Conduct portfolio screening, product conversions, and risk‑based clean‑ups including high cheque‑return and high cash transaction accounts. Manage CASA and TD interest rate implementation and validate system execution.
Qualifications
Education Qualification: Graduate/Post‑Graduate in Finance, Commerce, Business Administration, or related field.
Professional Experience: Experience in liability operations, process management, banking compliance, or branch banking.
Experience in managing liability product operations or process transformation preferred.
Min Exp: 10 years
Max Exp: 15 years
Full job record
| Job ID | 5546dccd3f6c7359399a53eba15a6e1af30f2c6c |
| Org ID | 2e12cc5e-06c7-4af0-bbee-fb8d7e8fb8a9 |
| Source ID | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| Board ID | b487477e-22bb-46b4-b208-74b7b0440bb7 |
| Provider | oracle_hcm |
| Provider Job Key | 1132728 |
| Title | Manager – Liability Process & Customer Experience| Mumbai |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Andheri Office, Mumbai, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description The Manager – Liability Process & Customer Experience is responsible for driving process governance, compliance monitoring, SOP creation, channel support, and portfolio eligibility management for the bank’s liability products. The role ensures strong process adherence across branches, supports LDR/ODFD operations, manages complaints with timely resolutions, and oversees periodic portfolio clean ups to maintain regulatory and policy compliance. Responsibilities Manage SOP creation, review, and communication for liability products including Savings, Current Accounts, & Term Deposits, ensuring effective branch adoption. Handle migration‑related queries by coordinating with IT and ops to validate data and resolve discrepancies. Manage end‑to‑end liability exception cases covering product deviations, rate exceptions, and account corrections, and recommend preventive improvements. Oversee LDR/ODFD portfolio monitoring, interest validation, and eligibility checks. Act as the central support for branch queries on systems, products, FC matters, and TD bookings. Manage CMS, Ombudsman, and MD Desk complaints with RCA and timely closure. Conduct portfolio screening, product conversions, and risk‑based clean‑ups including high cheque‑return and high cash transaction accounts. Manage CASA and TD interest rate implementation and validate system execution. Qualifications Education Qualification: Graduate/Post‑Graduate in Finance, Commerce, Business Administration, or related field. Professional Experience: Experience in liability operations, process management, banking compliance, or branch banking. Experience in managing liability product operations or process transformation preferred. Min Exp: 10 years Max Exp: 15 years |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1132728 |
| Apply URL | https://iaamcp.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSB/job/1132728 |
| First Seen At | 2026-06-04 10:31:27Z |
| Last Seen At | 2026-06-06 11:48:04Z |
| Last Checked At | 2026-06-06 11:48:04Z |
| Last Changed At | 2026-06-06 11:48:04Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iaamcp.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-45-50-378Z-3fa0ab47d85d6cf73f598423551d3546f5e483b33b1770006d050ada9fc0d887.json |
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