Client Care Concierge, General Practice

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    "heading": "Veterinary Client Care Concierge, General Practice | $21–$23\\/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them?  Bulger Veterinary Hospital is hiring a full-time Veterinary Client Concierge to join our General Practice team in Lawrence, MA.\n Compensation: $21–$23\\/hour based on experience and skillset Schedule: Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM Wednesday: 7:00 AM – 3:00 PM Full-Time Benefits Include: Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance Generous PTO + paid holidays Employee referral bonuses & employee pet discount 401(k) with employer match Medical\\/Dental\\/Vision + disability and life insurance HSA\\/FSA options Veterinary Technician Education Sponsorships + VTNE reimbursement CVT\\/LVT\\/RVT license reimbursement VTS financial support and onsite mentorship In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.\n Responsibilities\n As a Veterinary Receptionist \\/ Client Concierge, you will: Welcome clients and pets while providing a warm, personalized experience throughout their visit Serve as a primary point of contact for General Practice clients from arrival through discharge Coordinate appointments including consultations, rechecks, procedures, and drop-offs Support multi-department scheduling when needed Admit and discharge patients while maintaining accurate client and patient records Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps Review upcoming appointments to ensure records and documentation are complete before the visit Process payments, invoices, estimates, and assist with billing-related questions Coordinate with doctors and hospital departments to ensure a seamless client and patient experience Address client questions and concerns with professionalism, compassion, and excellent customer service Qualifications Previous experience as a Veterinary Receptionist , Veterinary Client Service Representative , Medical Receptionist , Medical Secretary , or in a customer-facing healthcare role preferred Strong communication and client service skills Ability to multitask and stay organized in a busy veterinary hospital setting Comfortable handling scheduling, medical records, and financial transactions with accuracy Professional, compassionate, and team-oriented approach Strong attention to detail and follow-through Fluent English speaking and reading skills required Why Join Bulger?\n At Bulger Veterinary Hospital, we provide comprehensive veterinary care through General Practice, Specialty Medicine, and 24-hour Emergency Services . Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.\n You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.\n Location: Bulger Veterinary Hospital - Lawrence, MA\n We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.\n Common commuting areas for veterinary receptionist \\/ client service talent: Lawrence Andover North Andover Methuen Haverhill Salem Windham Dracut Lowell Tewksbury Chelmsford Billerica Relocating?\nIf you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.\nPM19\n Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.\n Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.\n Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.\n Tags: Customer service representative, client care representative, receptionist \",\n \"datePosted\": \"2026-05-29\",\n \"validThrough\": \"2026-08-27\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"Ethos Veterinary Health\",\n \"sameAs\": \"http:\\/\\/www.ethosvet.com\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20170327213415_XFZHQ3KMDU0O7KXS\\/logos\\/20170512155303_Ethos-Jazz-Header1-100.jpg\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"Lawrence\",\n \"addressRegion\": \"MA\",\n \"postalCode\": \"01843\"\n }\n },\n \"experienceRequirements\": \"Entry Level\",\n \"uniqueJobCode\": \"job_20260529130055_HKYZGUZOR0AC4SS2\",\n \"baseSalary\": {\n \"@type\": \"MonetaryAmount\",\n \"currency\": \"USD\",\n \"value\": {\n \"@type\": \"QuantitativeValue\",\n \"unitText\": \"HOUR\",\n \"minValue\": 21,\n \"maxValue\": 23\n }\n }\n}\n « Back to Jobs\n Ethos Veterinary Health\n Client Care Concierge, General Practice",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ethosveterinaryhealth.applytojob.com/apply/XvbJophlwy/Client-Care-Concierge-General-Practice",
    "description_html": "<div style=\"text-align:center;\"><img alt=\"\" height=\"186\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20210317153501-image.png\" width=\"279\"></div><p></p><h1 style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Veterinary Client Care Concierge, General Practice | $21–$23/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA</b></span></span></span></h1><h1><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them? </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Bulger Veterinary Hospital</strong> is hiring a <b>full-time Veterinary Client Concierge</b> to join our General Practice team in Lawrence, MA.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation:</b></span></span></span></h1><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">$21–$23/hour based on experience and skillset </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Wednesday: 7:00 AM – 3:00 PM </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Full-Time Benefits Include:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Generous PTO + paid holidays </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Employee referral bonuses & employee pet discount </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k) with employer match </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical/Dental/Vision + disability and life insurance </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">HSA/FSA options </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Veterinary Technician Education Sponsorships + VTNE reimbursement </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">CVT/LVT/RVT license reimbursement </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">VTS financial support and onsite mentorship </span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">As a Veterinary Receptionist / Client Concierge, you will:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Welcome clients and pets while providing a warm, personalized experience throughout their visit </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Serve as a primary point of contact for General Practice clients from arrival through discharge </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate appointments including consultations, rechecks, procedures, and drop-offs </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support multi-department scheduling when needed </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Admit and discharge patients while maintaining accurate client and patient records </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Review upcoming appointments to ensure records and documentation are complete before the visit </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Process payments, invoices, estimates, and assist with billing-related questions </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate with doctors and hospital departments to ensure a seamless client and patient experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Address client questions and concerns with professionalism, compassion, and excellent customer service </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Previous experience as a <b>Veterinary Receptionist</b>, <b>Veterinary Client Service Representative</b>, <b>Medical Receptionist</b>, <b>Medical Secretary</b>, or in a customer-facing healthcare role preferred </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong communication and client service skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to multitask and stay organized in a busy veterinary hospital setting </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfortable handling scheduling, medical records, and financial transactions with accuracy </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional, compassionate, and team-oriented approach </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong attention to detail and follow-through </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Fluent English speaking and reading skills required </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why Join Bulger?</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At Bulger Veterinary Hospital, we provide comprehensive veterinary care through <b>General Practice, Specialty Medicine, and 24-hour Emergency Services</b>. Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: Bulger Veterinary Hospital - </b>Lawrence, MA</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Common commuting areas for veterinary receptionist / client service talent:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lawrence </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Andover </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">North Andover </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Methuen </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Haverhill </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Salem </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Windham </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Dracut </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lowell </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Tewksbury </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Chelmsford </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Billerica </span></span></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Relocating?</b><br>If you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.</span></span></span></span><br><br>PM19</p><p><br><span style=\"font-size:14px;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.</span></span></span></i></span></span><br><br><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</span></span></i></span><br><span style=\"font-family:Aptos, sans-serif;\"><i> </i></span><br><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></span></i></span><br><i>Tags: Customer service representative, client care representative, receptionist</i></span></p>",
    "description_text": "Veterinary Client Care Concierge, General Practice | $21–$23/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA\n Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them?  Bulger Veterinary Hospital is hiring a full-time Veterinary Client Concierge to join our General Practice team in Lawrence, MA.\n Compensation:\n $21–$23/hour based on experience and skillset\n Schedule: Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM\n Wednesday: 7:00 AM – 3:00 PM\n Full-Time Benefits Include: Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance\n Generous PTO + paid holidays\n Employee referral bonuses & employee pet discount\n 401(k) with employer match\n Medical/Dental/Vision + disability and life insurance\n HSA/FSA options\n Veterinary Technician Education Sponsorships + VTNE reimbursement\n CVT/LVT/RVT license reimbursement\n VTS financial support and onsite mentorship\n In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.\n Responsibilities\n As a Veterinary Receptionist / Client Concierge, you will: Welcome clients and pets while providing a warm, personalized experience throughout their visit\n Serve as a primary point of contact for General Practice clients from arrival through discharge\n Coordinate appointments including consultations, rechecks, procedures, and drop-offs\n Support multi-department scheduling when needed\n Admit and discharge patients while maintaining accurate client and patient records\n Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps\n Review upcoming appointments to ensure records and documentation are complete before the visit\n Process payments, invoices, estimates, and assist with billing-related questions\n Coordinate with doctors and hospital departments to ensure a seamless client and patient experience\n Address client questions and concerns with professionalism, compassion, and excellent customer service\n Qualifications Previous experience as a Veterinary Receptionist , Veterinary Client Service Representative , Medical Receptionist , Medical Secretary , or in a customer-facing healthcare role preferred\n Strong communication and client service skills\n Ability to multitask and stay organized in a busy veterinary hospital setting\n Comfortable handling scheduling, medical records, and financial transactions with accuracy\n Professional, compassionate, and team-oriented approach\n Strong attention to detail and follow-through\n Fluent English speaking and reading skills required\n Why Join Bulger?\n At Bulger Veterinary Hospital, we provide comprehensive veterinary care through General Practice, Specialty Medicine, and 24-hour Emergency Services . Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.\n You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.\n Location: Bulger Veterinary Hospital - Lawrence, MA\n We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.\n Common commuting areas for veterinary receptionist / client service talent: Lawrence\n Andover\n North Andover\n Methuen\n Haverhill\n Salem\n Windham\n Dracut\n Lowell\n Tewksbury\n Chelmsford\n Billerica\n Relocating?\nIf you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.\nPM19\n Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.\n Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.\n Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.\n Tags: Customer service representative, client care representative, receptionist",
    "jsonld_jobposting": {
      "url": "https://ethosveterinaryhealth.applytojob.com/apply/XvbJophlwy/Client-Care-Concierge-General-Practice",
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      "title": "Client Care Concierge, General Practice",
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      "datePosted": "2026-05-29",
      "description": "<div style=\"text-align:center;\"><img alt=\"\" height=\"186\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20210317153501-image.png\" width=\"279\"></div><p></p><h1 style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Veterinary Client Care Concierge, General Practice | $21–$23/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA</b></span></span></span></h1><h1><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them? </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Bulger Veterinary Hospital</strong> is hiring a <b>full-time Veterinary Client Concierge</b> to join our General Practice team in Lawrence, MA.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation:</b></span></span></span></h1><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">$21–$23/hour based on experience and skillset </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Wednesday: 7:00 AM – 3:00 PM </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Full-Time Benefits Include:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Generous PTO + paid holidays </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Employee referral bonuses & employee pet discount </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k) with employer match </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical/Dental/Vision + disability and life insurance </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">HSA/FSA options </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Veterinary Technician Education Sponsorships + VTNE reimbursement </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">CVT/LVT/RVT license reimbursement </span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">VTS financial support and onsite mentorship </span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">As a Veterinary Receptionist / Client Concierge, you will:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Welcome clients and pets while providing a warm, personalized experience throughout their visit </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Serve as a primary point of contact for General Practice clients from arrival through discharge </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate appointments including consultations, rechecks, procedures, and drop-offs </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support multi-department scheduling when needed </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Admit and discharge patients while maintaining accurate client and patient records </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Review upcoming appointments to ensure records and documentation are complete before the visit </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Process payments, invoices, estimates, and assist with billing-related questions </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate with doctors and hospital departments to ensure a seamless client and patient experience </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Address client questions and concerns with professionalism, compassion, and excellent customer service </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Previous experience as a <b>Veterinary Receptionist</b>, <b>Veterinary Client Service Representative</b>, <b>Medical Receptionist</b>, <b>Medical Secretary</b>, or in a customer-facing healthcare role preferred </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong communication and client service skills </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to multitask and stay organized in a busy veterinary hospital setting </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfortable handling scheduling, medical records, and financial transactions with accuracy </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional, compassionate, and team-oriented approach </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong attention to detail and follow-through </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Fluent English speaking and reading skills required </span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why Join Bulger?</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At Bulger Veterinary Hospital, we provide comprehensive veterinary care through <b>General Practice, Specialty Medicine, and 24-hour Emergency Services</b>. Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: Bulger Veterinary Hospital - </b>Lawrence, MA</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Common commuting areas for veterinary receptionist / client service talent:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lawrence </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Andover </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">North Andover </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Methuen </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Haverhill </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Salem </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Windham </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Dracut </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lowell </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Tewksbury </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Chelmsford </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Billerica </span></span></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Relocating?</b><br>If you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.</span></span></span></span><br><br>PM19</p><p><br><span style=\"font-size:14px;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.</span></span></span></i></span></span><br><br><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</span></span></i></span><br><span style=\"font-family:Aptos, sans-serif;\"><i> </i></span><br><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#3a3838;\">Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></span></i></span><br><i>Tags: Customer service representative, client care representative, receptionist</i></span></p>",
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