Home › Companies › DC8696665A6083E618AF32CA62D76371 › Director of Patient Access & Transformation
Director of Patient Access & Transformation
DC8696665A6083E618AF32CA62D76371 · Richmond - Richmond, TX 77469; 400 Austin Street, Richmond, TX, 77469, USA · On Site · Active · $90,000–$110,000 / year · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | DC8696665A6083E618AF32CA62D76371 |
| Title | Director of Patient Access & Transformation |
| Normalized title | - |
| Department / team | - |
| Location | Richmond, TX, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $90,000–$110,000 / year |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from DC8696665A6083E618AF32CA62D76371. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Richmond. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | DC8696665A6083E618AF32CA62D76371 |
| Source | 55ef1a7d-3671-47f4-a3f7-79ddf62cba84 |
| ATS provider | Paycom ATS |
Description
Description
Director of Patient Access & Transformation
Location: Richmond, TX (Onsite)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
FLSA Status: Exempt
Salary Range: $90,000 – $110,000
Reports To: Chief Operations Officer / Chief Executive Officer
Direct Reports: Patient Access, Call Center, Scheduling, Outreach, Eligibility
Position Summary
The Director of Patient Access & Transformation is responsible for leading and optimizing the front-end patient experience while driving measurable improvements in key access and revenue performance indicators. This role oversees Patient Access, Call Center, Scheduling, Outreach, and Eligibility functions and plays a critical role in advancing access to care, patient growth, and operational efficiency.
This position partners cross-functionally with clinical, nursing, pharmacy, and revenue cycle leadership to implement innovative care delivery models, including Direct Primary Care (DPC). The role is designed as a succession track for senior operational leadership and will build upon an established, high-impact foundation.
Key Responsibilities
KPI Ownership & Analytics
Own and monitor core performance indicators including no-show rate, call abandonment, average speed of answer, unduplicated patient count, POS collections, and sliding-fee conversion
Develop executive dashboards and operational reporting using Power BI, Excel, and EHR systems (NextGen preferred)
Establish a single source of truth for front-end operational data
No-Show Reduction & Patient Reach
Lead strategic initiatives to reduce no-show rates using multi-channel engagement tools (SMS, IVR, patient portal, AI tools)
Implement waitlist automation, same-day scheduling optimization, and predictive overbooking strategies
Partner with clinical teams to address systemic barriers such as transportation, language access, and scheduling inefficiencies
Patient Access & Call Center Operations
Oversee daily operations of call center and front-end teams to meet service-level goals (ASA, abandonment rate, first-call resolution)
Manage scheduling, registration, eligibility verification, financial counseling, and point-of-service collections
Streamline workflows through standardization and automation
Unduplicated Patient Growth & Community Partnerships
Drive patient growth through outreach strategies and community engagement initiatives
Build and maintain partnerships with schools, community organizations, healthcare systems, and payers across the Greater Houston area
Track and analyze outreach conversion metrics from lead generation to patient retention
New Models of Care & Technology Transformation
Collaborate with executive leadership to design and implement new care delivery models, including Direct Primary Care and employer-based partnerships
Evaluate and deploy technology solutions, including AI and automation tools, to improve efficiency and patient experience
Develop and maintain a Patient Access technology roadmap with defined ROI and performance metrics
Partner with grant teams to manage program funding, reporting, and deployment tied to department initiatives
Leadership & Cross-Functional Collaboration
Lead, mentor, and develop managers and supervisors across all Patient Access functions
Collaborate with clinical, finance, IT, and compliance leaders to align operations and organizational goals
Ensure compliance with HRSA requirements, UDS reporting, HIPAA regulations, and sliding fee discount program standards
Support audits, including HRSA Operational Site Visits
Qualifications
Qualifications
Required
Bachelor’s degree in Healthcare Administration, Business, Public Health, Analytics, or related field
Minimum 7 years of healthcare operations experience, including 4+ years leading patient access or front-end teams
Proven track record improving KPIs such as no-show rates, patient volume, call center performance, and POS collections
Strong analytical skills with hands-on experience developing and interpreting operational reports
Advanced proficiency in Microsoft Excel and experience with an EHR system (NextGen preferred or equivalent)
Preferred
Master’s degree (MHA, MBA, MPH, or related)
Experience in an FQHC, community health center, or safety-net environment
Hands-on Power BI experience or comparable BI tools
Experience launching new care models such as DPC or value-based care programs
Familiarity with AI/automation tools in healthcare operations
Core Competencies
Data-driven decision making and strong analytical mindset
Proven leadership and team development skills
Ability to drive operational change and process improvement
Strong communication skills with experience presenting to executive leadership
Commitment to community health and serving diverse populations
Full job record
| Job ID | 54fb7117f48f8cb150811130fd230c73774037b0 |
| Org ID | c1f9e7b0-1758-4758-9701-355f200f81d1 |
| Source ID | 55ef1a7d-3671-47f4-a3f7-79ddf62cba84 |
| Board ID | 55ef1a7d-3671-47f4-a3f7-79ddf62cba84 |
| Provider | paycom |
| Provider Job Key | 279415 |
| Title | Director of Patient Access & Transformation |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Richmond - Richmond, TX 77469; 400 Austin Street, Richmond, TX, 77469, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Richmond |
| Salary Raw | $90,000.00 - $110,000.00 Salary |
| Salary Min | 90,000 |
| Salary Max | 110,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=279415&clientkey=DC8696665A6083E618AF32CA62D76371 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=279415&clientkey=DC8696665A6083E618AF32CA62D76371 |
| First Seen At | 2026-05-31 19:06:19Z |
| Last Seen At | 2026-06-22 10:07:41Z |
| Last Checked At | 2026-06-22 10:07:41Z |
| Last Changed At | 2026-05-31 19:06:19Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=DC8696665A6083E618AF32CA62D76371/date=2026-06-22/2026-06-22T10-07-39-651Z-f1168ba2b8903bc1c09667e578ae1b7b4bbc5dcda44ac7f687b56da2d33cf599.json |
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