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HomeCompaniesDC8696665A6083E618AF32CA62D76371Director of Patient Access & Transformation

Director of Patient Access & Transformation

DC8696665A6083E618AF32CA62D76371 · Richmond - Richmond, TX 77469; 400 Austin Street, Richmond, TX, 77469, USA · On Site · Active · $90,000–$110,000 / year · Paycom ATS

Job facts

FieldValue
CompanyDC8696665A6083E618AF32CA62D76371
TitleDirector of Patient Access & Transformation
Normalized title-
Department / team-
LocationRichmond, TX, United States
Work modelOn Site
Employment type-
Salary$90,000–$110,000 / year
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-22

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ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDC8696665A6083E618AF32CA62D76371
Source55ef1a7d-3671-47f4-a3f7-79ddf62cba84
ATS providerPaycom ATS

Description

Description Director of Patient Access & Transformation Location: Richmond, TX (Onsite) Schedule: Monday – Friday | 8:00 AM – 5:00 PM FLSA Status: Exempt Salary Range: $90,000 – $110,000 Reports To: Chief Operations Officer / Chief Executive Officer Direct Reports: Patient Access, Call Center, Scheduling, Outreach, Eligibility Position Summary The Director of Patient Access & Transformation is responsible for leading and optimizing the front-end patient experience while driving measurable improvements in key access and revenue performance indicators. This role oversees Patient Access, Call Center, Scheduling, Outreach, and Eligibility functions and plays a critical role in advancing access to care, patient growth, and operational efficiency. This position partners cross-functionally with clinical, nursing, pharmacy, and revenue cycle leadership to implement innovative care delivery models, including Direct Primary Care (DPC). The role is designed as a succession track for senior operational leadership and will build upon an established, high-impact foundation. Key Responsibilities KPI Ownership & Analytics Own and monitor core performance indicators including no-show rate, call abandonment, average speed of answer, unduplicated patient count, POS collections, and sliding-fee conversion Develop executive dashboards and operational reporting using Power BI, Excel, and EHR systems (NextGen preferred) Establish a single source of truth for front-end operational data No-Show Reduction & Patient Reach Lead strategic initiatives to reduce no-show rates using multi-channel engagement tools (SMS, IVR, patient portal, AI tools) Implement waitlist automation, same-day scheduling optimization, and predictive overbooking strategies Partner with clinical teams to address systemic barriers such as transportation, language access, and scheduling inefficiencies Patient Access & Call Center Operations Oversee daily operations of call center and front-end teams to meet service-level goals (ASA, abandonment rate, first-call resolution) Manage scheduling, registration, eligibility verification, financial counseling, and point-of-service collections Streamline workflows through standardization and automation Unduplicated Patient Growth & Community Partnerships Drive patient growth through outreach strategies and community engagement initiatives Build and maintain partnerships with schools, community organizations, healthcare systems, and payers across the Greater Houston area Track and analyze outreach conversion metrics from lead generation to patient retention New Models of Care & Technology Transformation Collaborate with executive leadership to design and implement new care delivery models, including Direct Primary Care and employer-based partnerships Evaluate and deploy technology solutions, including AI and automation tools, to improve efficiency and patient experience Develop and maintain a Patient Access technology roadmap with defined ROI and performance metrics Partner with grant teams to manage program funding, reporting, and deployment tied to department initiatives Leadership & Cross-Functional Collaboration Lead, mentor, and develop managers and supervisors across all Patient Access functions Collaborate with clinical, finance, IT, and compliance leaders to align operations and organizational goals Ensure compliance with HRSA requirements, UDS reporting, HIPAA regulations, and sliding fee discount program standards Support audits, including HRSA Operational Site Visits Qualifications Qualifications Required Bachelor’s degree in Healthcare Administration, Business, Public Health, Analytics, or related field Minimum 7 years of healthcare operations experience, including 4+ years leading patient access or front-end teams Proven track record improving KPIs such as no-show rates, patient volume, call center performance, and POS collections Strong analytical skills with hands-on experience developing and interpreting operational reports Advanced proficiency in Microsoft Excel and experience with an EHR system (NextGen preferred or equivalent) Preferred Master’s degree (MHA, MBA, MPH, or related) Experience in an FQHC, community health center, or safety-net environment Hands-on Power BI experience or comparable BI tools Experience launching new care models such as DPC or value-based care programs Familiarity with AI/automation tools in healthcare operations Core Competencies Data-driven decision making and strong analytical mindset Proven leadership and team development skills Ability to drive operational change and process improvement Strong communication skills with experience presenting to executive leadership Commitment to community health and serving diverse populations

Full job record

Job ID54fb7117f48f8cb150811130fd230c73774037b0
Org IDc1f9e7b0-1758-4758-9701-355f200f81d1
Source ID55ef1a7d-3671-47f4-a3f7-79ddf62cba84
Board ID55ef1a7d-3671-47f4-a3f7-79ddf62cba84
Providerpaycom
Provider Job Key279415
TitleDirector of Patient Access & Transformation
Normalized Title
Statusactive
Activeyes
Location TextRichmond - Richmond, TX 77469; 400 Austin Street, Richmond, TX, 77469, USA
Department
Team
Employment Type
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionTX
CityRichmond
Salary Raw$90,000.00 - $110,000.00 Salary
Salary Min90,000
Salary Max110,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=279415&clientkey=DC8696665A6083E618AF32CA62D76371
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=279415&clientkey=DC8696665A6083E618AF32CA62D76371
First Seen At2026-05-31 19:06:19Z
Last Seen At2026-06-22 10:07:41Z
Last Checked At2026-06-22 10:07:41Z
Last Changed At2026-05-31 19:06:19Z
Inactive At
Source Posted At2026-05-13 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=DC8696665A6083E618AF32CA62D76371/date=2026-06-22/2026-06-22T10-07-39-651Z-f1168ba2b8903bc1c09667e578ae1b7b4bbc5dcda44ac7f687b56da2d33cf599.json
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Transformation\\r\\n\\r\\nLocation: Richmond, TX (Onsite)\\r\\nSchedule: Monday &ndash; Friday | 8:00 AM &ndash; 5:00 PM\\r\\nFLSA Status: Exempt\\r\\nSalary Range: $90,000 &ndash; $110,000\\r\\n\\r\\nReports To: Chief Operations Officer / Chief Executive Officer\\r\\nDirect Reports: Patient Access, Call Center, Scheduling, Outreach, Eligibility\\r\\n\\r\\n\\r\\nPosition Summary\\r\\n\\r\\nThe Director of Patient Access &amp; Transformation is responsible for leading and optimizing the front-end patient experience while driving measurable improvements in key access and revenue performance indicators. 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Cross-Functional Collaboration\\r\\n\\r\\n\\r\\n\\tLead, mentor, and develop managers and supervisors across all Patient Access functions\\r\\n\\tCollaborate with clinical, finance, IT, and compliance leaders to align operations and organizational goals\\r\\n\\tEnsure compliance with HRSA requirements, UDS reporting, HIPAA regulations, and sliding fee discount program standards\\r\\n\\tSupport audits, including HRSA Operational Site Visits\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"AccessHealth\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DC8696665A6083E618AF32CA62D76371\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"400 Austin Street\",\"addressLocality\":\"Richmond\",\"addressRegion\":\"TX\",\"postalCode\":77469,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\na {\\r\\n    text-decoration: none;\\r\\n    color: #464feb;\\r\\n}\\r\\ntr th, tr td {\\r\\n    border: 1px solid #e6e6e6;\\r\\n}\\r\\ntr th {\\r\\n    background-color: #f5f5f5;\\r\\n}\\r\\n\\r\\n\\r\\n\\r\\nQualifications\\r\\n\\r\\nRequired\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in Healthcare Administration, Business, Public Health, Analytics, or related field\\r\\n\\tMinimum 7 years of healthcare operations experience, including 4+ years leading patient access or front-end teams\\r\\n\\tProven track record improving KPIs such as no-show rates, patient volume, call center performance, and POS collections\\r\\n\\tStrong analytical skills with hands-on experience developing and interpreting operational reports\\r\\n\\tAdvanced proficiency in Microsoft Excel and experience with an EHR system (NextGen preferred or equivalent)\\r\\n\\r\\n\\r\\nPreferred\\r\\n\\r\\n\\r\\n\\tMaster&rsquo;s degree (MHA, MBA, MPH, or related)\\r\\n\\tExperience in an FQHC, community health center, or safety-net environment\\r\\n\\tHands-on Power BI experience or comparable BI tools\\r\\n\\tExperience launching new care models such as DPC or value-based care programs\\r\\n\\tFamiliarity with AI/automation tools in healthcare operations\\r\\n\\r\\n\\r\\n\\r\\nCore Competencies\\r\\n\\r\\n\\r\\n\\tData-driven decision making and strong analytical mindset\\r\\n\\tProven leadership and team development skills\\r\\n\\tAbility to drive operational change and process improvement\\r\\n\\tStrong communication skills with experience presenting to executive leadership\\r\\n\\tCommitment to community health and serving diverse populations\\r\\n\\r\\n\",\"experienceRequirements\":\"\\r\\na {\\r\\n    text-decoration: none;\\r\\n    color: #464feb;\\r\\n}\\r\\ntr th, tr td {\\r\\n    border: 1px solid #e6e6e6;\\r\\n}\\r\\ntr th {\\r\\n    background-color: #f5f5f5;\\r\\n}\\r\\n\\r\\n\\r\\n\\r\\nQualifications\\r\\n\\r\\nRequired\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in Healthcare Administration, Business, Public Health, Analytics, or related field\\r\\n\\tMinimum 7 years of healthcare operations experience, including 4+ years leading patient access or front-end teams\\r\\n\\tProven track record improving KPIs such as no-show rates, patient volume, call center performance, and POS collections\\r\\n\\tStrong analytical skills with hands-on experience developing and interpreting operational reports\\r\\n\\tAdvanced proficiency in Microsoft Excel and experience with an EHR system (NextGen preferred or equivalent)\\r\\n\\r\\n\\r\\nPreferred\\r\\n\\r\\n\\r\\n\\tMaster&rsquo;s degree (MHA, MBA, MPH, or related)\\r\\n\\tExperience in an FQHC, community health center, or safety-net environment\\r\\n\\tHands-on Power BI experience or comparable BI tools\\r\\n\\tExperience launching new care models such as DPC or value-based care programs\\r\\n\\tFamiliarity with AI/automation tools in healthcare operations\\r\\n\\r\\n\\r\\n\\r\\nCore Competencies\\r\\n\\r\\n\\r\\n\\tData-driven decision making and strong analytical mindset\\r\\n\\tProven leadership and team development skills\\r\\n\\tAbility to drive operational change and process improvement\\r\\n\\tStrong communication skills with experience presenting to executive leadership\\r\\n\\tCommitment to community health and serving diverse populations\\r\\n\\r\\n\",\"validThrough\":\"2026-07-31\",\"workHours\":\"Day\",\"educationRequirements\":\"Graduate Degree\"}",
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    "qualifications": "<p><meta content=\"text/html; charset=us-ascii\" http-equiv=\"Content-Type\" />\r\n<style type=\"text/css\">a {\r\n    text-decoration: none;\r\n    color: #464feb;\r\n}\r\ntr th, tr td {\r\n    border: 1px solid #e6e6e6;\r\n}\r\ntr th {\r\n    background-color: #f5f5f5;\r\n}\r\n</style>\r\n</p>\r\n\r\n<h3><strong>Qualifications</strong></h3>\r\n\r\n<h4><strong>Required</strong></h4>\r\n\r\n<ul>\r\n\t<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Public Health, Analytics, or related field</li>\r\n\t<li>Minimum 7 years of healthcare operations experience, including 4+ years leading patient access or front-end teams</li>\r\n\t<li>Proven track record improving KPIs such as no-show rates, patient volume, call center performance, and POS collections</li>\r\n\t<li>Strong analytical skills with hands-on experience developing and interpreting operational reports</li>\r\n\t<li>Advanced proficiency in Microsoft Excel and experience with an EHR system (NextGen preferred or equivalent)</li>\r\n</ul>\r\n\r\n<h4><strong>Preferred</strong></h4>\r\n\r\n<ul>\r\n\t<li>Master&rsquo;s degree (MHA, MBA, MPH, or related)</li>\r\n\t<li>Experience in an FQHC, community health center, or safety-net environment</li>\r\n\t<li>Hands-on Power BI experience or comparable BI tools</li>\r\n\t<li>Experience launching new care models such as DPC or value-based care programs</li>\r\n\t<li>Familiarity with AI/automation tools in healthcare operations</li>\r\n</ul>\r\n\r\n<hr />\r\n<h3><strong>Core Competencies</strong></h3>\r\n\r\n<ul>\r\n\t<li>Data-driven decision making and strong analytical mindset</li>\r\n\t<li>Proven leadership and team development skills</li>\r\n\t<li>Ability to drive operational change and process improvement</li>\r\n\t<li>Strong communication skills with experience presenting to executive leadership</li>\r\n\t<li>Commitment to community health and serving diverse populations</li>\r\n</ul>\r\n",
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