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Customer Service Representative

2c4134ac 0d02 4861 8e4b A28f095f23fe 9200128486213 2 · Edina, MN, US, Edina, MN · Deleted · $61,600–$66,600 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2c4134ac 0d02 4861 8e4b A28f095f23fe 9200128486213 2
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationEdina, MN, United States
Work model-
Employment typeFull Time
Salary$61,600–$66,600 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-28 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Edina.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2c4134ac 0d02 4861 8e4b A28f095f23fe 9200128486213 2
Sourcefc94f5cd-d154-475e-bb65-2680a9e5a067
ATS providerADP Workforce Now Recruiting

Description

Position Overview: Assist with the daily activities of the Customer Service Department. Participate in the servicing of all internal and external customer inquiries and requests through telephone and written correspondence in a professional, correct, and timely manner while protecting the interests of Mitsubishi HC Capital America, Inc. (MHCA). Focus will be to continuously improve the customer experience within MHCA while providing management with effective feedback to improve service. Commitment to Internal Control: The incumbent must understand, abide by, and uphold the system of internal controls related to the essential duties and responsibilities of the position. Essential Duties and Responsibilities Include, But Are Not Limited To: Responsible for responding to all internal and external customer service inquiries, and requests through telephone and written correspondence in a professional, correct, and timely manner while protecting the interests of MHCA and following compliance guidelines. The incumbent is required to directly resolve the customer inquiry or to direct the customer to the appropriate department within MHCA Customer communications could include but are not limited to the following: Service complaints Insurance issues/totals/updates/follow up/claims Credit references/requests Title issues/updates Payoffs Tax questions/issues ACH Issues/updates Motor Vehicle Violations Address/name changes Return mail Billing questions Interest paid inquiries Misapplied Money corrections Welcome Calls Suppressed Billing Report CAP/Restructures Updating comments with the actions taken Account reconciliations Payment Histories End of term releases/doc. Returns UCC filings Handle/resolve escalated issues. Respond to customer complaints timely and accurately Build and maintain professional relationships with customers and vendors to ensure service satisfaction Collaborate with team and other departments as needed for projects and resolution of issues or team building. Provide timely feedback to the company regarding service failures or customer concerns. Under the guidance of the Senior Customer Service Rep or team manager, meet or exceed established department goals, follow process guidelines and procedures, and service level measures. Track and identify incoming customer inquiries for reporting purposes where applicable. Need to provide suggestions to develop and refine customer service policies and procedures, tracking and reporting and effective marketing tools based on your work experiences and customer feedback. Cover for asset management, collections, titles, and secondary collections when requested Perform other duties as assigned and as required based upon business needs. KPIs (Key Performance Indicators) Call Activity – Handled, Abandoned & Wrap Up, etc. Meet required criteria for call quality standards and documentation processes. Other productivity metrics, KPIs and SLAs as defined by managers Responsibility and Decision-Making Authority: Need to act independently to determine appropriate customer response and action necessary to resolve a customer inquiry, based on process and company policies. Must use good judgment in determining when to escalate a customer issue to the team leader and/or department manager. Management/Supervisory Responsibilities : None Qualifications: Desire to work within a team environment. Understand lease/legal documentation, terms and conditions of the lease, insurance, titling and UCC filing requirements Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration discounts and percentages. Competencies: Thinking Skills Cognitive Ability Decision-making/Judgement Communications Oral and Written Ability to listen Ability to transmit information Interpersonal Relationships – Ability to work in a team Personal Qualities Being organized Adaptability Education and Experience: BA/BS, Business, Communications, or Finance strongly preferred or equivalent experience 1-3 years related experience with comparable financial institution . Customer Service experience preferred Commercial collections and leasing industry experience a plus . Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude. Licensing and Certification: N/A Tools and Equipment Used : Personal computer, phone, and other typical office equipment Working Hours: Business hours 8:00 am – 5:00 pm (CST) Hours may vary and require evening work depending on business needs and may require working overtime. ** Hours may vary and will require some evening work; frequently requires working 40-45 hours/week and/or overtime depending on business needs Travel: Minimal, as needed for business needs. Physical Demands: Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person Body motor skills sufficient to enable incumbent to move from one office location to another The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change. The position is exempt and the salary will be between $61,600.00 and $66,600.00 with an opportunity to earn a discretionary annual bonus. The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education. Additional benefits: - Medical, Dental, and vision plans - 401(k) and matching - Paid Time Off - Company Paid Life Insurance - Employee Assistance Program - Training and Development Opportunities - Employee Discounts

Full job record

Job ID54fa95879fc9b175472310e44d75896615347ea9
Org IDf991ec8d-d839-4947-93bf-d6a83d8d76d9
Source IDfc94f5cd-d154-475e-bb65-2680a9e5a067
Board IDfc94f5cd-d154-475e-bb65-2680a9e5a067
Provideradp_workforcenow
Provider Job Key553064
TitleCustomer Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextEdina, MN, US, Edina, MN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMN
CityEdina
Salary Raw61600.00 To 66600.00 (USD) Annually
Salary Min61,600
Salary Max66,600
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2c4134ac-0d02-4861-8e4b-a28f095f23fe&ccId=9200128486213_2&lang=en_US&type=JS&jobId=553064&jwId=9201240591180_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2c4134ac-0d02-4861-8e4b-a28f095f23fe&ccId=9200128486213_2&lang=en_US&type=JS&jobId=553064&jwId=9201240591180_1
First Seen At2026-05-31 19:02:39Z
Last Seen At2026-06-02 08:23:47Z
Last Checked At2026-06-04 08:20:20Z
Last Changed At2026-06-04 08:20:20Z
Inactive At2026-06-04 08:20:20Z
Source Posted At2026-04-28 20:05:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2c4134ac-0d02-4861-8e4b-a28f095f23fe|9200128486213_2/date=2026-06-02/2026-06-02T08-23-46-582Z-072f1de49f63520554a398429789356122d92c7ce169eb2f67a50dcf579eb112.json
Event Fields
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  "last_changed_at": "2026-06-04T08:20:20.069Z",
  "active_status": "deleted"
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Parsed Structured
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  "remote_policy": null,
  "salary_period": "year",
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Position Overview:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> Assist with the daily activities of the Customer Service Department. Participate in the servicing of all internal and external customer inquiries and requests through telephone and written correspondence in a professional, correct, and timely manner while protecting the interests of Mitsubishi HC Capital America, Inc. (MHCA). Focus will be to continuously improve </span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent; color: rgb(0, 0, 0);\">the customer</span><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> experience within MHCA while providing management with effective feedback to improve service. </span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Commitment to Internal Control:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> The incumbent must understand, abide by, and uphold the system of internal controls related to the essential duties and responsibilities of the position. </span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Essential Duties and Responsibilities Include, But Are Not Limited To:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Responsible for responding to all internal and external customer service inquiries, and requests through telephone and written correspondence in a professional, correct, and timely manner while protecting the interests of MHCA and following compliance guidelines.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">The incumbent is required to directly resolve the customer inquiry or to direct the customer to the appropriate department within MHCA Customer communications could include but are not limited to the following:&nbsp;</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Service complaints&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Insurance issues/totals/updates/follow up/claims&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Credit references/requests&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Title issues/updates&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Payoffs&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Tax questions/issues&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">ACH Issues/updates&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Motor Vehicle Violations&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Address/name changes&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Return mail&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Billing questions&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px;\">Interest paid inquiries&nbsp;</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Misapplied Money corrections&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Welcome Calls&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Suppressed Billing Report&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">CAP/Restructures&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Updating comments with the actions taken&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Account reconciliations&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Payment Histories&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">End of term releases/doc. Returns&nbsp;</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">UCC filings</span></span></li></ul><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Handle/resolve escalated issues. Respond to customer complaints timely and accurately&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Build and maintain professional relationships with customers and vendors to ensure service satisfaction&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Collaborate with team and other departments as needed for projects and resolution of issues or team building. Provide timely feedback to the company regarding service failures or customer concerns.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Under the guidance of the Senior Customer Service Rep or team manager, meet or exceed established department goals, follow process guidelines and procedures, and service level measures.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Track and identify incoming customer inquiries for reporting purposes where applicable.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">Need&nbsp;</span><span style=\"margin: 0px; padding: 0px;\">to provide suggestions to develop and refine customer service policies and procedures, tracking and reporting and effective marketing tools based on your work experiences and customer feedback. </span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Cover for asset management, collections, titles, and secondary collections when requested&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Perform other duties as assigned and as required based upon business needs.&nbsp;</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">KPIs (Key Performance Indicators)&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Call Activity &ndash; Handled, Abandoned &amp; Wrap Up, etc.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Meet required criteria for call quality standards and documentation processes.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px;\">Other productivity metrics, KPIs and SLAs as defined by managers&nbsp;</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Responsibility and Decision-Making Authority:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Need to act independently to determine appropriate customer response and action necessary to resolve a customer inquiry, based on process and company policies.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Must use good judgment in determining when to escalate a customer issue to the team leader and/or department manager.&nbsp;</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Management/Supervisory Responsibilities</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">: None </span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Qualifications:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Desire to work within a team environment.&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Understand lease/legal documentation, terms and conditions of the lease, insurance, titling and UCC filing requirements&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate,&nbsp;</span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">ration&nbsp;</span><span style=\"margin: 0px; padding: 0px;\">discounts and percentages. </span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Competencies:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Thinking Skills&nbsp;</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Cognitive Ability&nbsp;</span></span></li><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Decision-making/Judgement&nbsp;</span></span></li></ul><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Communications&nbsp;</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Oral and Written&nbsp;</span></span></li><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Ability to listen&nbsp;</span></span></li><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px;\">Ability to transmit&nbsp;</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW162298695 BCX8\" style=\"margin: 0px; padding: 0px;\">information </span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Interpersonal Relationships &ndash; Ability to work in a team&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Personal Qualities&nbsp;</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Being organized&nbsp;</span></span></li><li style=\"margin-left: 48px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Adaptability&nbsp;</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Education and Experience:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">BA/BS, Business, Communications, or Finance strongly preferred or equivalent experience&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">1-3 years related experience with comparable financial&nbsp;</span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">institution</span><span style=\"margin: 0px; padding: 0px;\">. Customer Service experience preferred</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Commercial collections and leasing industry experience&nbsp;</span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">a plus</span><span style=\"margin: 0px; padding: 0px;\">. Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude. </span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Licensing and Certification:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> N/A</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">&nbsp;</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Tools and Equipment Used</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">: Personal computer, phone, and other typical office equipment </span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Working Hours:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> Business hours 8:00 am &ndash; 5:00 pm (CST) Hours may vary and require evening work depending on business needs and may require working overtime. </span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">** Hours may vary and will require some evening work; frequently requires working 40-45 hours/week and/or overtime depending on business needs&nbsp;</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Travel:</span></span><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\"> Minimal, as needed for business needs. </span></span></p></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">Physical Demands:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Digital dexterity and hand/eye coordination in operation of office equipment&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Light lifting and&nbsp;</span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">carrying of&nbsp;</span><span style=\"margin: 0px; padding: 0px;\">supplies, files, etc. </span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Ability to speak to and hear customers and/or other employees via phone or in person&nbsp;</span></span></li><li style=\"margin-left: 0px; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px;\">Body motor skills sufficient to enable incumbent to move from one office location to another&nbsp;</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: center;text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 16px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0);\">The job description does not constitute an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: center;text-indent: 0px;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\" data-pasted=\"true\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The position is exempt and the salary will be between $61,600.00 and $66,600.00 with an opportunity to earn a discretionary annual bonus.</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The salary range is determined and based on internal equity, market data/ranges, applicant&#39;s skills, prior relevant experience and education.</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Additional benefits:</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Medical, Dental, and vision plans</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- 401(k) and matching</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Paid Time Off</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Company Paid Life Insurance</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Employee Assistance Program</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Training and Development Opportunities</span></p><p style=\"margin:0in;font-family:arial;font-size:13px;color:#414141;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">- Employee Discounts</span></p></div>\n",
    "sponsoredVisaTypeCodes": []
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}
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