Client Success Associate (Colombia)

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  "active_status": "active"
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  "location": {
    "raw": "Bogota, Bogota, 110121, Colombia",
    "city": "Bogota",
    "region": "Bogota",
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    "confidence": 0.8
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  "inferred_at": "2026-06-22T10:53:59.708Z",
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    "id": "179",
    "isRemote": null,
    "location": {
      "city": "Bogota",
      "state": "Bogota"
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    "jobOpeningName": "Client Success Associate (Colombia)",
    "departmentLabel": "QC/CS",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Bogota",
      "state": "Bogota",
      "postalCode": "110121",
      "addressCountry": "Colombia"
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    "datePosted": "2023-02-02",
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    "description": "<p><span style=\"color: #3366ff; font-size: 15px; font-weight: bold\">Company Overview:</span></p>\n<p><span style=\"font-size: 15px\">BVP takes pride with Excellent Customer Service!</span><br><span style=\"font-size: 15px\">Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">BVP's well-integrated technology solution allows for seamless integration and collaboration between North American and Colombian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles.</span><br><span style=\"font-size: 15px\">BVP Colombia is headquartered in Bogota. To learn more about our culture, kindly visit our website <a href=\"http://www.bvpcolombia.com/\" target=\"_blank\" rel=\"noopener noreferrer\">www.bvpcolombia.com</a></span></p>\n<p><br></p>\n<p><span style=\"color: #3366ff; font-size: 15px\"><span style=\"font-weight: bold\">About the Opportunity:</span></span></p>\n<p><span style=\"font-size: 15px\">If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.</span></p>\n<p><br></p>\n<p><span style=\"color: #3366ff; font-size: 15px; font-weight: bold\"><span style=\"font-family: Arial\">Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Handle customer interactions across email, phone calls, client portals, and messaging platforms, responding professionally, on time, and in line with company standards;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Take ownership of customer issues and follow them through to resolution, escalating to senior team members when needed;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Assist with assigned tasks during the customer onboarding process, supporting a smooth experience for new accounts;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Keep Zoho CRM updated with accurate records of all customer communications, issues, and follow-ups;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Collaborate with internal teams including Station Operations, Technical, and Senior Management to address customer needs;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Promote a positive company image in every interaction;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Perform daily quality audits of station operations, documenting findings accurately and escalating issues as needed;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Audit surveillance reports to verify that agents handled transactions correctly and in accordance with company standards, flagging concerns to senior team members as needed;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Audit company calls and emails to ensure interactions meet company standards, escalating concerns to senior team members as needed;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Review Great Upload submissions to assess whether reported events meet approval criteria, escalating unclear cases to senior team members;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Monitor agent Norms compliance across assigned accounts, tracking performance against expected benchmarks and reporting discrepancies;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Conduct incident reviews, logging all findings and outcomes accurately in the relevant systems;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Coordinate vendor scheduling administratively, including confirming security guard shifts and maintaining accurate scheduling records;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Complete data input tasks across relevant systems, ensuring accuracy and flagging discrepancies as needed</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Follow all SOPs and internal procedures, seeking clarification when needed;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Create daily quality reports summarizing audit findings;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Attend internal meetings, following up on assigned action items;</span><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">● Take on additional tasks as requested.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #3366ff\">Employee Compensation Package &amp; Perks:</span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style</span></li>\n<li><span style=\"font-size: 15px\">We are all striving to continuously learn and improve</span></li>\n<li><span style=\"font-size: 15px\">Opportunity to be creative and innovative, we love new ideas</span></li>\n<li><span style=\"font-size: 15px\">Company organized events</span></li>\n<li><span style=\"font-size: 15px\">Annual Performance Reviews</span></li>\n<li><span style=\"font-size: 15px\">Dynamic and modern office space including a spacious lounge where employees can relax and enjoy</span></li>\n</ul>\n<p><br></p>\n<p><em><span style=\"font-size: 15px; font-weight: bold\">*Please make sure to submit your CV in English.</span></em></p>",
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    "jobOpeningName": "Client Success Associate (Colombia)",
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    "minimumExperience": "Experienced",
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    "employmentStatusLabel": "Full-Time"
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