STUDENT SUCCESS OFFICER

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  "detail": {
    "url": "https://regentcollegelondon.applytojob.com/apply/jobs/details/NJlu98ZT2X?&",
    "heading": "STUDENT SUCCESS OFFICER",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<div class=\"WordSection1\">&#160;<table class=\"Table\" style=\"margin-left:8px;border-collapse:collapse;\"><tbody><tr><td style=\"border-bottom:1px solid #0d3d61;width:199px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"color:#932e6c;\">Job title</span></span></b></span></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:444px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:1px solid #0d3d61;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">STUDENT SUCCESS OFFICER</span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:199px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"color:#932e6c;\">School</span></span></b></span></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:444px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">N/A</span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:199px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"color:#932e6c;\">Location</span></span></b></span></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:444px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">Remote</span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:199px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"color:#932e6c;\">Responsible to</span></span></b></span></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:444px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">Team Leader</span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #0d3d61;width:199px;padding:0cm 0cm 0cm 0cm;height:23px;background-color:#f1ebef;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"color:#932e6c;\">Responsible for</span></span></b></span></span></span></td><td style=\"border-bottom:1px solid #0d3d61;width:444px;padding:0cm 0cm 0cm 0cm;height:23px;border-top:none;border-right:none;border-left:none;\" valign=\"top\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">Students</span></span></span></span></span></td></tr></tbody></table><br><span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"color:#932e6c;\">JOB DESCRIPTION</span></span></b></span></span></span><h1 style=\"margin-left:7px;\"><span><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Overall purpose</span></span></span></span></h1><br><span><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students&#8217; learning experiences to approximately 250 students in a HUB.</span></span></span></span></span><br>&#160;<h1 style=\"margin-left:7px;\"><span><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">Specific duties and responsibilities</span></span></span></span></h1>&#160;<ul style=\"margin-top:1px;\"><li style=\"margin-top:1px;margin-right:21px;margin-left:16px;text-align:justify;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.</span></span></span></span></span></span></span></span></li><li style=\"text-align:justify;margin-left:16px;\"><span><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">To monitor students&#8217; attendance at timetabled teaching sessions and contact students who do not attend.</span></span></span></span></span></span></li><li style=\"margin-top:2px;margin-right:12px;margin-left:16px;text-align:justify;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">To familiarise themselves with the College&#8217;s student-facing policies&#8211; including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment &#8211; to make sure the advice and support they give to students is consistent with these policies.</span></span></span></span></span></span></span></span></li><li style=\"text-align:justify;margin-left:16px;\"><span><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">To receive and resolve queries from students within 48 hours, providing advice and guidance according to the</span></span></span></span></span></span></li></ul><span><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#0d3d61;\">College&#8217;s approved policies.</span></span></span></span><ul style=\"margin-top:2px;\"><li style=\"margin-top:2px;margin-right:26px;margin-left:16px;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:113%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:113%;\"><span style=\"color:#0d3d61;\">To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:</span></span></span></span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-left:8px;\"><span><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">Academic Support Officers (ASO), for all academic related issues.</span></span></span></span></span></span></li><li style=\"margin-top:2px;margin-right:27px;margin-left:8px;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:111%;\"><span style=\"color:#0d3d61;\">Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.</span></span></span></span></span></span></span></span></li><li style=\"margin-top:1px;margin-right:15px;margin-left:8px;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:113%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:113%;\"><span style=\"color:#0d3d61;\">Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.</span></span></span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"color:#0d3d61;\">Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.</span></span></span></span></span></span></li><li style=\"margin-top:2px;margin-right:19px;margin-left:8px;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:111%;\"><span style=\"color:#0d3d61;\">Attendance team, to ensure students are assisted on time with accurate information &amp; guidance, and to respond to ongoing attendance issues.</span></span></span></span></span></span></span></span></li></ul></li><li style=\"margin-top:1px;margin-right:15px;margin-left:16px;\"><span><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">To identify and refer students in need of specialist support to the relevant support service, including Student Wellbeing and academic skills support.</span></span></span></span></span></span></span></span></li></ul>",
    "description_text": "Job title STUDENT SUCCESS OFFICER School N/A Location Remote Responsible to Team Leader Responsible for Students\n JOB DESCRIPTION Overall purpose\n Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students’ learning experiences to approximately 250 students in a HUB.\n  Specific duties and responsibilities\n  To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.\n To monitor students’ attendance at timetabled teaching sessions and contact students who do not attend.\n To familiarise themselves with the College’s student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment – to make sure the advice and support they give to students is consistent with these policies.\n To receive and resolve queries from students within 48 hours, providing advice and guidance according to the\n College’s approved policies. To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including: Academic Support Officers (ASO), for all academic related issues.\n Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.\n Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.\n Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.\n Attendance team, to ensure students are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.\n To identify and refer students in need of specialist support to the relevant support service, including Student Wellbeing and academic skills support.",
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    "title": "STUDENT SUCCESS OFFICER",
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