Technical Support Engineer

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          "text": "<p>Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners.</p><p>We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations.</p><p><strong>Your Mission:</strong></p><ul><li><p><strong>Multi-Channel Troubleshooting:</strong> Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.</p></li><li><p><strong>Technical Deep-Diving:</strong> Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.</p></li><li><p><strong>Incident Response:</strong> Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.</p></li><li><p><strong>Knowledge Sharing:</strong> Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.</p></li><li><p><strong>Cross-Functional Collaboration:</strong> Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.</p></li></ul>",
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          "text": "<p>Wise is a global technology company, building the best way to move and manage the world’s money.<br>\n<strong>Min fees. Max ease. Full speed.</strong></p><p>Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>As part of our team, you will be helping us create an entirely new network for the world's money.<br>\n<strong>For everyone, everywhere.</strong></p><p>More about <strong><a href=\"https://wise.jobs/our-mission\" rel=\"noopener noreferrer\" target=\"_blank\">our mission</a></strong> and <strong><a href=\"https://wise.jobs/what-we-offer\" rel=\"noopener noreferrer\" target=\"_blank\">what we offer</a></strong>.</p>",
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          "text": "<ul><li><strong>Schedule Flexibility:</strong> You are comfortable working a standard 9-to-5 schedule that includes a&#xa0;once a month on-call rotation for weekend and holiday coverage.</li><li><p><strong>Location:</strong> You are located in (or willing to relocate to) the Austin, Texas area.</p></li><li><p><strong>Work Authorization:</strong> You must be legally authorized to work in the United States. Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.</p></li></ul><div sr-tagline=\"\"></div><p>For everyone, everywhere. We're people building money without borders&#xa0; — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>We're proud to have a truly international team, and we celebrate our differences.<br>\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>If you want to find out more about what it's like to work at Wise visit&#xa0;<a href=\"https://www.wise.jobs/\" rel=\"noopener noreferrer\" target=\"_blank\">Wise.Jobs</a>.</p><p>Keep up to date with life at Wise by following us on&#xa0;<a href=\"https://www.linkedin.com/company/1769571/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn</a>&#xa0;and&#xa0;<a href=\"https://www.instagram.com/wisecareers/\" rel=\"noopener noreferrer\" target=\"_blank\">Instagram</a>.</p>",
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