Benefits Services Officer

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    "ExternalDescriptionStr": "<p>Closure Date:&nbsp;June 24, 2026, 11:59 PM CST</p><p>Position #: 190056</p><p>Union: Out of Scope</p><p>Bargaining Unit:&nbsp;OOS - 3sHealth T&amp;C</p><p>City/Town:&nbsp;Regina</p><p>Facility: 3sHealth</p><p>Department: Employee Benefits</p><p>Type: Full-time temporary</p><p>Expected Start Date: August 4, 2026</p><p>Expected End Date: August 4, 2027</p><p>Number of positions: 1</p><p>Hours of Work: 1 week rotation&nbsp;</p><p style=\"margin-bottom: 0in;\">Salary:&nbsp;Pay Band 2 ($53,796 to $69,933)</p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p><strong>About the Role</strong></p><p>3sHealth is seeking a Benefit Services Officer to join our Employee Benefits team. In this role, you will provide world<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>class customer service to plan members, health care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement.</p><p>This is an excellent opportunity for a customer<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>focused professional who thrives in a fast<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>paced environment, enjoys problem<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>solving, and is passionate about delivering accurate, compassionate service.</p><p><strong>What You’ll Do</strong></p><p>Customer Service &amp; Communication</p><ul><li>Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence</li><li>Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes</li><li>Conduct expectation<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>setting calls with members applying for disability benefits</li><li>Prepare and send correspondence using established templates</li><li>Document all interactions thoroughly and follow through to resolution</li></ul><p>Benefits Administration &amp; Claims Processing</p><ul><li>Process benefit applications and forms accurately and on time</li><li>Review and record disability forms from members, employers, and physicians for adjudication</li><li>Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers</li><li>Prepare personalized retirement packages outlining benefit entitlements</li><li>Review audit reports and update eligibility and member records to ensure data accuracy</li></ul><p>Plan Knowledge &amp; Operational Excellence</p><ul><li>Maintain a strong understanding of eligibility rules, enrolment, disability, retirement, and life insurance provisions across all Employee Benefit Plans</li><li>Stay current on policy and plan changes</li><li>Participate in system testing, process improvements, and service level tracking</li><li>Uphold confidentiality, security, and workplace safety standards</li><li>Contribute positively as part of a collaborative, cross<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>functional team</li></ul><p>&nbsp;</p><p><strong>What You Bring</strong></p><p><strong>Education &amp; Certifications:</strong></p><ul><li>Diploma in Business Administration or a combination of education and directly related experience</li><li>CEBS designation (completed or in progress) is considered an asset</li></ul><p>&nbsp;</p><p><strong>Experience:</strong></p><ul><li>Minimum three (3) years of experience in customer service and/or the insurance industry</li></ul><p>&nbsp;</p><p><strong>Skills &amp; Competencies:</strong></p><ul><li>Strong verbal and written communication skills</li><li>High attention to detail with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and related systems (minimum 30 wpm typing speed)</li><li>Ability to quickly learn and apply complex benefit plan provisions and systems</li><li>Proven customer<span style=\"font-family: &quot;Cambria Math&quot;, serif;\">‑</span>service mindset with a commitment to continuous improvement</li><li>Ability to work collaboratively while also managing independent responsibilities</li><li>Alignment with 3sHealth values and commitment to the Employee Benefit Plans Promise</li></ul><p>&nbsp;</p><p><strong>What We Offer&nbsp;</strong></p><p>At 3sHealth, we value our culture of collaboration and continuous improvement, and we are honored to have been named one of Saskatchewan’s Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to Truth and Reconciliation, and diversity and inclusion initiatives.</p><p>3sHealth has excellent opportunities for increasing levels of responsibility, personal growth and challenge. We offer a comprehensive benefits package not limited to:</p><ul><li>Four (4) weeks’ vacation leave upon initial hire (accrued) and 12 scheduled days off (pro-rated)</li><li>Enhanced dental and extended health plans</li><li>Group life insurance coverage</li><li>Flexible spending plan: employees can choose between the health spending account and the lifestyle spending account</li><li>A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal and financial services, amongst others</li><li>Access to the Saskatchewan Health Employees’ Pension Plan (SHEPP)</li></ul>",
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    "CorporateDescriptionStr": "<body>\n  3sHealth provides province-wide shared services to support Saskatchewan's health system. Working together with health system partners, 3sHealth finds innovative solutions to complex problems so that health care will be sustainable for future generations. 3sHealth places patients and their families at the centre of all that it does, working with partners to improve quality and ensure patient safety. 3sHealth provides payroll and scheduling services, employee benefits, dictation and transcription services, linen services, provincial contracting, and transformational services to the Saskatchewan health system. \n</body>",
    "ExternalPostedStartDate": "2026-06-17T22:00:00+00:00",
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    "OrganizationDescriptionStr": "<div>\n Applicants must upload all relevant documents (ex: certificates, diplomas, proof of enrollment, licenses and/or memberships) relating to the qualifications of the position.&nbsp; By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the applicable hiring team.\n</div>\n<div>\n <br/>\n</div>\n<div>\n Only applicants selected for an interview will be contacted. Those being interviewed are required to bring a valid Criminal Record Check (CRC) to the interview; it must be dated within six (6) months and include a vulnerable sector search.&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<blockquote style=\"margin: 0 0 0 40px;border: none;padding: 0px;\">\n <div><i>We work together to improve our health and well-being. Every day. For everyone.</i>\n </div>\n</blockquote>\n<blockquote style=\"margin: 0 0 0 40px;border: none;padding: 0px;\">\n <div>\n  We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.\n </div>\n</blockquote>\n<blockquote style=\"margin: 0 0 0 40px;border: none;padding: 0px;\">\n <div>\n  We are committed to the Truth and Reconciliation Commissions Calls to Action.\n </div>\n</blockquote>\n<blockquote style=\"margin: 0 0 0 40px;border: none;padding: 0px;\">\n <div>\n  We work in the spirit of truth and reconciliation, acknowledging Saskatchewan as the traditional territory of First Nations and Métis People.\n </div>\n</blockquote>\n<div>\n <br/>\n</div>\n<div>\n Please note:&nbsp; Only applications that include all required documentation will be considered.\n</div>",
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