Site Coordinator

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    "description_html": "<p>The Role&nbsp;</p><p>The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.&nbsp;</p><p>You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.&nbsp;</p><p>What We Offer&nbsp;</p><p>$50,000 – $60,000 base salary + KPI performance bonus&nbsp;</p><p>Medical, dental, vision, and 401(k)&nbsp;</p><p>Clear path to Practice Manager: Site Coordinator ? Practice Manager ? Regional Operations&nbsp;</p><p>Structured 1-year training program with a dedicated mentor&nbsp;</p><p>Cross-training opportunities across 21 Atlanta-area clinic locations&nbsp;</p><p>&nbsp;</p><p>What You'll Do&nbsp;</p><p>Daily Operations&nbsp;</p><p>Own patient flow, scheduling, coverage, and clinic readiness from open to close&nbsp;</p><p>Coordinate insurance verification, care transitions, and front desk workflows&nbsp;</p><p>Manage supply inventory, facility standards, and daily and weekly reporting&nbsp;</p><p>Monitor patient satisfaction data and no-show trends and act on what you find&nbsp;</p><p>&nbsp;</p><p>Team Leadership&nbsp;</p><p>Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed&nbsp;</p><p>Handle disciplinary conversations directly and document performance issues with a complete record&nbsp;</p><p>Build the SOPs, training guides, and onboarding materials your team follows&nbsp;</p><p>Manage schedules and call-out coverage own the solution when gaps arise&nbsp;</p><p>Run daily huddles and catch workflow friction before it reaches patients&nbsp;</p><p>Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager&nbsp;</p><p>Monitor HIPAA compliance and organizational policy adherence across your team&nbsp;</p><p>Required&nbsp;</p><p>2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations&nbsp;</p><p>Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation&nbsp;</p><p>Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation&nbsp;</p><p>Strong written and verbal communication you create the guides, updates, and references your team relies on&nbsp;</p><p>&nbsp;</p><p>Preferred&nbsp;</p><p>NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption&nbsp;</p><p>Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination&nbsp;</p><p>Experience managing teams across multiple departments or clinical disciplines&nbsp;</p><p>Associate’s or Bachelor’s degree in healthcare administration or equivalent experience&nbsp;</p><p>Career Path&nbsp;</p><p>AICA promotes from within. The path from Site Coordinator is direct and supported:&nbsp;</p><p>Site Coordinator — you are here&nbsp;</p><p>Practice Manager — multi-site accountability, team development, P&amp;L oversight&nbsp;</p><p>Regional Operations — network-level operations leadership&nbsp;</p><p>Your first year includes a structured training program, a buddy system for mentorship, and cross-training.&nbsp;</p><p>About AICA Orthopedics&nbsp;</p><p>AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.&nbsp;</p><p>AICA Orthopedics is an equal opportunity employer.&nbsp;</p>",
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      "datePosted": "2026-05-27T19:46:35-05:00",
      "description": "<p>Description</p><p>The Role </p><p>The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout. </p><p>You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes. </p><p>What We Offer </p><p>$50,000 – $60,000 base salary + KPI performance bonus </p><p>Medical, dental, vision, and 401(k) </p><p>Clear path to Practice Manager: Site Coordinator ? Practice Manager ? Regional Operations </p><p>Structured 1-year training program with a dedicated mentor </p><p>Cross-training opportunities across 21 Atlanta-area clinic locations </p><p> </p><p>What You'll Do </p><p>Daily Operations </p><p>Own patient flow, scheduling, coverage, and clinic readiness from open to close </p><p>Coordinate insurance verification, care transitions, and front desk workflows </p><p>Manage supply inventory, facility standards, and daily and weekly reporting </p><p>Monitor patient satisfaction data and no-show trends and act on what you find </p><p> </p><p>Team Leadership </p><p>Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed </p><p>Handle disciplinary conversations directly and document performance issues with a complete record </p><p>Build the SOPs, training guides, and onboarding materials your team follows </p><p>Manage schedules and call-out coverage own the solution when gaps arise </p><p>Run daily huddles and catch workflow friction before it reaches patients </p><p>Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager </p><p>Monitor HIPAA compliance and organizational policy adherence across your team </p><p>Required </p><p>2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations </p><p>Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation </p><p>Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation </p><p>Strong written and verbal communication you create the guides, updates, and references your team relies on </p><p> </p><p>Preferred </p><p>NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption </p><p>Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination </p><p>Experience managing teams across multiple departments or clinical disciplines </p><p>Associate’s or Bachelor’s degree in healthcare administration or equivalent experience </p><p>Career Path </p><p>AICA promotes from within. The path from Site Coordinator is direct and supported: </p><p>Site Coordinator — you are here </p><p>Practice Manager — multi-site accountability, team development, P&L oversight </p><p>Regional Operations — network-level operations leadership </p><p>Your first year includes a structured training program, a buddy system for mentorship, and cross-training. </p><p>About AICA Orthopedics </p><p>AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within. </p><p>AICA Orthopedics is an equal opportunity employer. </p><p>Requirements</p><p>Required </p><p>2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations </p><p>Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation </p><p>Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation </p><p>Strong written and verbal communication you create the guides, updates, and references your team relies on </p><p>Preferred </p><p>NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption </p><p>Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination </p><p>Experience managing teams across multiple departments or clinical disciplines </p><p>Associate’s or Bachelor’s degree in healthcare administration or equivalent experience </p>",
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