Hospitality Operations Lead

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    "location": {
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">About:</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its fourth season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">The high-tech, high-speed action features the sailing's best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport's top prize money, with US$4.3 million at stake over the season.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">SailGP is a global organisation with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Summary:</span></p>\n<p><span style=\"font-size: 10pt\">The Hospitality Operations Lead is responsible for delivering world-class premium guest experiences at SailGP events by flawlessly executing strategic and operational plans. Focusing on our high-end Vela premium experience product, you will collaborate closely with the Experience Team to oversee this premium hospitality space across our events in the calendar. Serving as the primary onsite operational lead during event build and live days, you will coordinate seamlessly with Infrastructure, Experience and Operations teams to ensure that design, logistics and delivery meet SailGP's elite standards.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">*Please note: This role will be called Experience Operations Lead internally.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strategic Execution: Work closely with the Experience Team to implement and execute short, medium and long-term strategic visions for premium guest journeys and hospitality spaces for the Vela product.</span></li>\n<li><span style=\"font-size: 10pt\">Vela Product Operational Management: Partner with the Premium Experience Lead and the Director of Experience to design and deliver comprehensive operational plans aligned with the strategic vision for the Vela premium product and related guest groups.</span></li>\n<li><span style=\"font-size: 10pt\">Infrastructure Collaboration: Coordinate with the Infrastructure Manager on the design of all premium and Vela spaces, ensuring that operational needs, luxury standards and guest flow are fully integrated into the builds.</span></li>\n<li><span style=\"font-size: 10pt\">Cross-Functional Communication: Take ownership of sharing and communicating all operational planning with the wider SailGP Operations and Experiences teams to ensure seamless alignment.</span></li>\n<li><span style=\"font-size: 10pt\">Onsite Leadership: Act as the primary, high-visibility onsite operational point of contact for all premium Vela hospitality spaces during event build-up, live race days and pack down days.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Expectations:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Promotes SailGP Values and contributes to a positive culture</span></li>\n<li><span style=\"font-size: 10pt\">Fosters a work environment where diversity is valued, respected, and celebrated through inclusive leadership</span></li>\n<li><span style=\"font-size: 10pt\">Develop creative solutions that allow for quality work to be delivered</span></li>\n<li><span style=\"font-size: 10pt\">Drive collaboration and team work within their team and amongst wider department recognising their personal impact and utilising this effectively</span></li>\n<li><span style=\"font-size: 10pt\">Promote working practices that enable a healthy work life balance within the team and celebrate wellbeing</span></li>\n<li><span style=\"font-size: 10pt\">Supports and displays out of the box thinking guiding this to align with SailGP's strategic objectives</span></li>\n<li><span style=\"font-size: 10pt\">Support teams with developmental goals and growth plans utilising a coaching mindset to enable and empower</span></li>\n<li><span style=\"font-size: 10pt\">Seizes opportunities to impact Better Sport, Better Planet</span></li>\n<li><span style=\"font-size: 10pt\">Strives for the commercial sustainability of SailGPconsidering this at all parts of budget management</span></li>\n<li><span style=\"font-size: 10pt\">Effectively presents with impact</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About You: </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience in live event operations, preferably in VIP or premium guest services</span></li>\n<li><span style=\"font-size: 10pt\">Strong project and time management skills with the ability to deliver complex plans</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and stakeholder coordination across multiple teams</span></li>\n<li><span style=\"font-size: 10pt\">Proven ability to lead onsite operations during event build and live execution</span></li>\n<li><span style=\"font-size: 10pt\">Understanding of event infrastructure and space planning</span></li>\n<li><span style=\"font-size: 10pt\">Ability to problem solve and make decisions under pressure</span></li>\n<li><span style=\"font-size: 10pt\">High attention to detail and commitment to delivering exceptional guest experiences</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable working in fast paced, high pressure environments</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with guest journey mapping and hospitality best practices is a plus</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Location:</span></p>\n<p><span style=\"font-size: 10pt\">SailGP HQ in London, United Kingdom. Hybrid working model with a minimum of 3 days per week in the London Office.</span></p>\n<p><span style=\"font-size: 10pt\">This role will have regular event travel. </span></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>",
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