Home › Companies › Canva › Enterprise Customer Success Manager
Enterprise Customer Success Manager
Canva · Austin, , United States · Hybrid · Active · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Canva |
| Title | Enterprise Customer Success Manager |
| Normalized title | - |
| Department / team | Sales |
| Location | Austin, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-22 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Canva. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Department jobs | Active postings in Sales. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Canva |
| Source | 28acf1f8-cd07-47dd-a19b-dca0a16e19e1 |
| ATS provider | SmartRecruiters |
Description
Join the team redefining how the world experiences design.
Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. This is a hybrid role in Austin, Texas, so you must be able to commute to our office 1-2 times a week.
About the Team
At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success.
About the Role
The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our enteprise Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.
What you'll do
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand. Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.
What we're looking for
Success: You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS Commercially minded: You think strategically and outside the box to not only renew your customers, but look for growth opportunities Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making. Communication skills: You communicate passionately, collaborate, and rally others Agility & Creativity: You are willing to learn and adapt, as well as dream big Integrity and trustworthiness: You develop rapport and credibility internally and externally. Grit: You are biased towards action and resourceful Humility: You are willing to question your assumptions with the desire to constantly improve
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll also experience lots of moments of magic, connectivity, and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success, both in and outside of work.
Here's a taste of what's on offer:
Equity packages — we want our success to be yours too Health benefits plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave policy that supports all parents and carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally Other stuff to know
We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.
Check out lifeatcanva.com for more info.
Full job record
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| Org ID | d9c2eb26-a8f2-4696-ab19-13abf76b33a5 |
| Source ID | 28acf1f8-cd07-47dd-a19b-dca0a16e19e1 |
| Board ID | 28acf1f8-cd07-47dd-a19b-dca0a16e19e1 |
| Provider | smartrecruiters |
| Provider Job Key | 6000000001099097 |
| Title | Enterprise Customer Success Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Austin, , United States |
| Department | Sales |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | — |
| City | Austin |
| Salary Raw | Join the team redefining how the world experiences design. Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. This is a hybrid role in Austin, Texas, so you must be able to commute to our office 1-2 times a week. About the Team At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible. Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success. About the Role The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our enteprise Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization. What you'll do As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand. Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings. What we're looking for Success: You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS Commercially minded: You think strategically and outside the box to not only renew your customers, but look for growth opportunities Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making. Communication skills: You communicate passionately, collaborate, and rally others Agility & Creativity: You are willing to learn and adapt, as well as dream big Integrity and trustworthiness: You develop rapport and credibility internally and externally. Grit: You are biased towards action and resourceful Humility: You are willing to question your assumptions with the desire to constantly improve What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll also experience lots of moments of magic, connectivity, and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success, both in and outside of work. Here's a taste of what's on offer: Equity packages — we want our success to be yours too Health benefits plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave policy that supports all parents and carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally Other stuff to know We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually. Check out lifeatcanva.com for more info. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://jobs.smartrecruiters.com/Canva/6000000001099097-enterprise-customer-success-manager |
| Apply URL | https://jobs.smartrecruiters.com/Canva/6000000001099097-enterprise-customer-success-manager?oga=true |
| First Seen At | 2026-05-31 17:35:29Z |
| Last Seen At | 2026-06-06 19:42:54Z |
| Last Checked At | 2026-06-06 19:42:54Z |
| Last Changed At | 2026-05-31 17:35:29Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 22:05:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=canva/date=2026-06-06/2026-06-06T19-42-43-062Z-b7c5407a08dc1838ec6f1aa49c3570dda03ff0fbcf6a1a4c7c6a3edf6ad3ad96.json |
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We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.</p><p>Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success. <br>\n<br>\n<br>\n<strong>About the Role</strong></p><p>The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our enteprise Canva Enterprise accounts.  You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.<br>\n<br>\n<br>\n<strong>What you'll do </strong><br>\n<br>\nAs Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.</p><p>At the moment, this role is focused on:</p><ul><li><strong>Customer success and enthusiasm: </strong>extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.</li><li><strong>Account growth: </strong>work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.</li><li><strong>Best-in-class processes, practices, and efficiency: </strong>create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider</li><li><strong>Identify opportunities: </strong>you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.</li></ul><p><br>\n<strong>What we're looking for</strong></p><ul><li><strong>Success: </strong>You have a proven track record exceeding quota and 3+ years of enterprise-level post sales experience in B2B SaaS</li><li><strong>Commercially minded: </strong>You think strategically and outside the box to not only renew your customers, but look for growth opportunities</li><li><strong>Leverage data: </strong>You will be able to tell a story through data and analytics to support your conversations and influence decision-making.</li><li><strong>Communication skills: </strong>You communicate passionately, collaborate, and rally others</li><li><strong>Agility & Creativity:</strong> You are willing to learn and adapt, as well as dream big</li><li><strong>Integrity and trustworthiness: </strong>You develop rapport and credibility internally and externally.</li><li><strong>Grit: </strong>You are biased towards action and resourceful</li><li><strong>Humility: </strong>You are willing to question your assumptions with the desire to constantly improve</li></ul><p><br>\n<strong>What's in it for you?</strong><br>\n<br>\nAchieving our crazy big goals motivates us to work hard - and we do - but you'll also experience lots of moments of magic, connectivity, and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success, both in and outside of work.</p><p>Here's a taste of what's on offer:</p><ul><li><strong>Equity packages —</strong> we want our success to be yours too</li><li><strong>Health benefits plans</strong> to support you and your wellbeing</li><li><strong>401(k) retirement plan</strong> with company contribution</li><li><strong>Inclusive parental leave policy </strong>that supports all parents and carers</li><li><strong>An annual Vibe & Thrive allowance</strong> to support your wellbeing, social connection, office setup, and more</li><li><strong>Flexible leave options </strong>that empower you to be a force for good, take time to recharge, and support you personally</li></ul><p><strong>Other stuff to know</strong></p><p>We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.</p><p>We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!</p><p>When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. 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"defaultJobAd": true,
"releasedDate": "2026-05-22T22:05:19.588Z",
"detail_errors": [],
"experienceLevel": {
"id": "not_applicable",
"label": "Not Applicable"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/5463e357156f350d2444ecc908cf7c6108c68c52?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d9c2eb26-a8f2-4696-ab19-13abf76b33a5JSONGET https://api.bluedoor.sh/job-postings/v1/sources/28acf1f8-cd07-47dd-a19b-dca0a16e19e1JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/5463e357156f350d2444ecc908cf7c6108c68c52/eventsJSON