Product Support Specialist

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    "html_title": "Arrow International Inc - Product Support Specialist",
    "description_html": "<p>Join the Fun at Arrow International!</p><p><br></p><p>Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!</p><p><br></p><p>We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!</p><p><br></p><p>If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.</p><p><br></p><p>Position: Product Support Specialist, eGaming</p><p>Position Summary</p><p>We are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This dynamic position will interact with internal and external clients from across the country. Local candidates in Las Vegas, NV only.</p><p><br></p>",
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      "datePosted": "2026-06-02T18:04:21-05:00",
      "description": "<p>Description</p><p>Join the Fun at Arrow International!</p><p><br/></p><p>Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!</p><p><br/></p><p>We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!</p><p><br/></p><p>If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.</p><p><br/></p><p>Position: Product Support Specialist, eGaming</p><p>Position Summary</p><p>We are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This dynamic position will interact with internal and external clients from across the country. Local candidates in Las Vegas, NV only.</p><p><br/></p><p>Requirements</p><p>Primary Roles and Responsibilities</p><p>•\tAbility to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.</p><p>•\tResponsible for logging service calls in Salesforce and recording related pertinent information.</p><p>•\tDispatches calls to field engineers when on-site repair activity is required and approved by management.</p><p>•\tAbility to work through calls with above average first call resolutions.</p><p>•\tOn-site installations and support required when needed.</p><p>•\tAssist customers on the configuration and programming of Arrow equipment.</p><p>•\tAssist in Systems Integration on the configuration and programming of Arrow equipment.</p><p>•\tAssist Systems Integration with testing and repairing and networking-based equipment.</p><p>•\tAssist Production on the configuration and programming of Arrow equipment.</p><p>•\tTechnical training on Arrow equipment for distributors and new employees.</p><p>•\tAssist with writing and reviewing technical manuals and web updates for new equipment.</p><p>•\tExceed customer satisfaction objectives as outlined by Arrow management.</p><p>•\tRecommends and executes appropriate solutions in a timely manner.</p><p>•\tResponsible for promptly following up with customers when needed.</p><p>•\tWill be required to cover after-hours support calls as part of a weekly rotation.</p><p>•\tOther duties as assigned by management.</p><p>Requirements</p><p>Experience and Education</p><p>•\tMinimum of 3 years of training or commensurate experience in electronic and PC technologies.</p><p>•\tStrong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.</p><p>•\tPrevious help desk experience preferred.</p><p>•\tPrior experience in supporting electronic gaming devices preferred.</p><p>•\tAbility to read technical manuals.</p><p>•\tPC, mechanical and electrical aptitude.</p><p>•\tExcellent written and verbal communication skills.</p><p>•\tStrong customer relations and phone skills.</p><p>•\tMust be self-motivated to work independently without direct supervision.</p><p>•\tEffective planning and organizational skills to efficiently manage time and call load.</p><p>•\tCompetency in various software applications including MSOffice.</p><p>•\tExperience with Proprietary software a plus.</p><p>•\tPC applications support experience.</p><p><br/></p><p>Diversity and Inclusion Statement</p><p>At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.</p><p><br/></p><p>Equal Opportunity Statement</p><p>Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.</p><p><br/></p><p>Americans with Disabilities Act (ADA) Statement</p><p>Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].</p><p><br/></p><p><br/></p><p>#INDS&S</p><p><br/></p>",
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    "requirements_html": "<p>Primary Roles and Responsibilities</p><p>•\tAbility to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.</p><p>•\tResponsible for logging service calls in Salesforce and recording related pertinent information.</p><p>•\tDispatches calls to field engineers when on-site repair activity is required and approved by management.</p><p>•\tAbility to work through calls with above average first call resolutions.</p><p>•\tOn-site installations and support required when needed.</p><p>•\tAssist customers on the configuration and programming of Arrow equipment.</p><p>•\tAssist in Systems Integration on the configuration and programming of Arrow equipment.</p><p>•\tAssist Systems Integration with testing and repairing and networking-based equipment.</p><p>•\tAssist Production on the configuration and programming of Arrow equipment.</p><p>•\tTechnical training on Arrow equipment for distributors and new employees.</p><p>•\tAssist with writing and reviewing technical manuals and web updates for new equipment.</p><p>•\tExceed customer satisfaction objectives as outlined by Arrow management.</p><p>•\tRecommends and executes appropriate solutions in a timely manner.</p><p>•\tResponsible for promptly following up with customers when needed.</p><p>•\tWill be required to cover after-hours support calls as part of a weekly rotation.</p><p>•\tOther duties as assigned by management.</p><p>Requirements</p><p>Experience and Education</p><p>•\tMinimum of 3 years of training or commensurate experience in electronic and PC technologies.</p><p>•\tStrong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.</p><p>•\tPrevious help desk experience preferred.</p><p>•\tPrior experience in supporting electronic gaming devices preferred.</p><p>•\tAbility to read technical manuals.</p><p>•\tPC, mechanical and electrical aptitude.</p><p>•\tExcellent written and verbal communication skills.</p><p>•\tStrong customer relations and phone skills.</p><p>•\tMust be self-motivated to work independently without direct supervision.</p><p>•\tEffective planning and organizational skills to efficiently manage time and call load.</p><p>•\tCompetency in various software applications including MSOffice.</p><p>•\tExperience with Proprietary software a plus.</p><p>•\tPC applications support experience.</p><p><br></p><p>Diversity and Inclusion Statement</p><p>At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.</p><p><br></p><p>Equal Opportunity Statement</p><p>Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.</p><p><br></p><p>Americans with Disabilities Act (ADA) Statement</p><p>Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].</p><p><br></p><p><br></p><p>#INDS&amp;S</p><p><br></p>",
    "requirements_text": "Primary Roles and Responsibilities\n •\tAbility to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.\n •\tResponsible for logging service calls in Salesforce and recording related pertinent information.\n •\tDispatches calls to field engineers when on-site repair activity is required and approved by management.\n •\tAbility to work through calls with above average first call resolutions.\n •\tOn-site installations and support required when needed.\n •\tAssist customers on the configuration and programming of Arrow equipment.\n •\tAssist in Systems Integration on the configuration and programming of Arrow equipment.\n •\tAssist Systems Integration with testing and repairing and networking-based equipment.\n •\tAssist Production on the configuration and programming of Arrow equipment.\n •\tTechnical training on Arrow equipment for distributors and new employees.\n •\tAssist with writing and reviewing technical manuals and web updates for new equipment.\n •\tExceed customer satisfaction objectives as outlined by Arrow management.\n •\tRecommends and executes appropriate solutions in a timely manner.\n •\tResponsible for promptly following up with customers when needed.\n •\tWill be required to cover after-hours support calls as part of a weekly rotation.\n •\tOther duties as assigned by management.\n Requirements\n Experience and Education\n •\tMinimum of 3 years of training or commensurate experience in electronic and PC technologies.\n •\tStrong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.\n •\tPrevious help desk experience preferred.\n •\tPrior experience in supporting electronic gaming devices preferred.\n •\tAbility to read technical manuals.\n •\tPC, mechanical and electrical aptitude.\n •\tExcellent written and verbal communication skills.\n •\tStrong customer relations and phone skills.\n •\tMust be self-motivated to work independently without direct supervision.\n •\tEffective planning and organizational skills to efficiently manage time and call load.\n •\tCompetency in various software applications including MSOffice.\n •\tExperience with Proprietary software a plus.\n •\tPC applications support experience.\n Diversity and Inclusion Statement\n At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.\n Equal Opportunity Statement\n Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.\n Americans with Disabilities Act (ADA) Statement\n Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].\n #INDS&S"
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