Customer Experience Associate

{
  "content_hash": "040e61dbe5e3545f35682c0b4402ca1b124a234d67676568fbb339a08608a424",
  "source_hash": "517d8c9dcf38bbfa3717b72ed3f8589ad3a6bb589418c471be6b62a3e36e9f20",
  "last_changed_at": "2026-05-29T07:09:54.532Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Los Angeles, CA",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 22,
  "salary_min": 18,
  "inferred_at": "2026-06-06T07:57:37.971Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Los Angeles, CA",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<li>Serve as the first contact and on-call resource for all customers via phone, email and live chat&nbsp;</li><li>Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned</li><li>Understand our styles and technology inside and out  in order to offer fit and style advice tailored to each customers needs</li><li>Use Excel and Google Sheets to track and analyze data for routine problem orders</li><li>Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.</li><li>Understand  our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.</li><li>Partner with leadership team to create and execute new policies, procedures and client retention initiatives.</li>"
    },
    {
      "text": "Qualifications",
      "content": "<li>Strong leadership, organizational, administrative and project management skills.</li><li>A creative problem solver that looks for new solutions versus the status quo.</li><li>Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.</li><li>You're serious about your grammar. The difference between you're and your matters to you. </li><li>Looking for passionate academics looking to grow with us.</li><li>Ability to work on-site at our Los Angeles office.</li>"
    },
    {
      "text": "What we offer",
      "content": "<li>Health, dental &amp; vision Insurance</li><li>Fitness &amp; wellness benefits</li><li>401k retirement savings plan with Company matching</li><li>Quarterly clothing allowance</li>"
    }
  ],
  "country": "US",
  "createdAt": 1728478291709,
  "updatedAt": null,
  "categories": {
    "team": "Ecommerce",
    "location": "Los Angeles, CA",
    "commitment": "Full-time",
    "allLocations": [
      "Los Angeles, CA"
    ]
  },
  "salaryRange": {
    "max": 22,
    "min": 18,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}