Front Office Shift Supervisor

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{
  "detail": {
    "Id": "31467",
    "Title": "Front Office Shift Supervisor",
    "media": [],
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    "JobType": null,
    "Category": "Hospitality",
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    "StudyLevel": "High School Graduate",
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    "JobFunction": "Hotel",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": "Regular",
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        "LocationName": "Catoosa - Hard Rock Hotel & Casino (OK)"
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    "RequisitionType": "Hourly",
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    "ShortDescriptionStr": "Train and supervise front desk, bell and concierge personnel. Oversee the overall operation of the hotel front office.",
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    "ExternalPostedEndDate": "2026-06-16T05:00:00+00:00",
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    "ExternalDescriptionStr": "<p>Are you a hospitality professional who enjoys leading teams and delivering outstanding guest experiences? As a Front Office Shift Supervisor, you'll play a key role in overseeing front desk operations, supporting staff development, and ensuring every guest receives exceptional service. This is a great opportunity for someone who is organized, guest-focused, and ready to take the next step in their hospitality career.</p>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<p>Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel &amp; Casino Tulsa team!&nbsp;</p> <span>Hard Rock Hotel &amp; Casino Tulsa is Oklahoma’s premier gaming and resort destination. &nbsp;This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel &amp; Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.</span>\n<div>\n <span><br></span>\n</div>\n<div>\n <div>\n  <p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: auto 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">Here's</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> what awaits you:</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div>\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Health &amp; Wellness:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Choose from top-notch health plans, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">24/7 Telemedicine access</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">on-site health clinics</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> (at select locations).</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Financial Security:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Grow your future with a generous </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">401(k) match</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">paid vacation, sick time, bereavement, and holidays.</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Work-Life Balance:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Enjoy </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">flexible spending accounts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">maternity/</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">paternity leave</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">voluntary benefits</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> for added peace of mind.</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">And More:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Earn </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">incentives</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> based on performance, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">refer </span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">friends</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and get rewarded, and enjoy </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">discounts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">holiday appreciation gifts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></p></li>\n  </ul>\n </div>\n</div>",
    "ExternalPostedStartDate": "2026-06-11T21:24:10+00:00",
    "ExternalQualificationsStr": "<p><strong><u>EDUCATION AND EXPERIENCE</u></strong></p><p>High School Diploma or General Education Degree (GED) and 1 year of guest and hotel experience.</p><p><strong><u>OTHER REQUIREMENTS</u></strong></p><ul><li>Knowledge of phone systems and hotel property management systems.</li><li>Working knowledge of Microsoft Office products.</li><li>Ability to multi-task and work in a fast-paced environment.</li></ul><p><strong><u>WORK ENVIRONMENT</u></strong></p><p>Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise.&nbsp; Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.</p>",
    "InternalQualificationsStr": "<p><strong><u>EDUCATION AND EXPERIENCE</u></strong></p><p>High School Diploma or General Education Degree (GED) and 1 year of guest and hotel experience.</p><p><strong><u>OTHER REQUIREMENTS</u></strong></p><ul><li>Knowledge of phone systems and hotel property management systems.</li><li>Working knowledge of Microsoft Office products.</li><li>Ability to multi-task and work in a fast-paced environment.</li></ul><p><strong><u>WORK ENVIRONMENT</u></strong></p><p>Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise.&nbsp; Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.</p>",
    "OrganizationDescriptionStr": "<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. As the gaming and hospitality business of the Cherokee Nation, CNE owns and </span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">operate</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"> a diverse portfolio of leading brands, including Hard Rock Hotel &amp; Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Step into a world of possibilities:</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Gain experience delivering exhilarating gaming </span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">across electronic games, table games, and poker rooms</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n  </ul>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><br></span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span>Company:Cherokee Nation Entertainment</span></span></p>\n </div>\n</div>",
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    "ExternalResponsibilitiesStr": "<p><strong><u>ESSENTIAL DUTIES AND RESPONSIBILITIES</u></strong></p><p>Includes the following:</p><ul><li>Prepares daily reports for management.</li><li>Prepares work schedule for front desk, bell and concierge.&nbsp;</li><li>Records and documents employee attendance and performance.</li><li>Supervises and trains agents within front desk, bell, concierge and call routing.</li><li>Ensures department has necessary equipment for daily operations.</li><li>Assists in guest check in and out, makes reservations, and answers incoming calls.</li><li>Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.</li><li>Communicates with housekeeping on a regular basis regarding room status.&nbsp;</li><li>Communicates, cooperates and coordinates with co-workers and managers in the Hotel Department and all other departments.</li><li>Processes accurate cash and credit card transactions.</li><li>Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.</li><li>Processes daily reports, reconciliations, journals, etc. and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.</li><li>Assures safety and security of all guests, customers and co-workers as well as protecting company assets.</li><li>Assists in the preparation of commissions for OTA and Travel Agents.</li><li>Checks in Busses, Groups, ensures keys are made and payment is collected.</li><li>Assists in preparing weekly schedule</li><li>Ensures on-going training of Front Office Staff based on established policies and procedures</li><li>Performs other job-related duties as assigned.</li></ul><p>&nbsp;</p><p><strong><u>SUPERVISORY/MANAGEMENT AUTHORITY</u></strong></p><p>Supervise/manage a department and provide input towards hiring/firing/performance decision.</p>",
    "InternalResponsibilitiesStr": "<p><strong><u>ESSENTIAL DUTIES AND RESPONSIBILITIES</u></strong></p><p>Includes the following:</p><ul><li>Prepares daily reports for management.</li><li>Prepares work schedule for front desk, bell and concierge.&nbsp;</li><li>Records and documents employee attendance and performance.</li><li>Supervises and trains agents within front desk, bell, concierge and call routing.</li><li>Ensures department has necessary equipment for daily operations.</li><li>Assists in guest check in and out, makes reservations, and answers incoming calls.</li><li>Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.</li><li>Communicates with housekeeping on a regular basis regarding room status.&nbsp;</li><li>Communicates, cooperates and coordinates with co-workers and managers in the Hotel Department and all other departments.</li><li>Processes accurate cash and credit card transactions.</li><li>Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.</li><li>Processes daily reports, reconciliations, journals, etc. and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.</li><li>Assures safety and security of all guests, customers and co-workers as well as protecting company assets.</li><li>Assists in the preparation of commissions for OTA and Travel Agents.</li><li>Checks in Busses, Groups, ensures keys are made and payment is collected.</li><li>Assists in preparing weekly schedule</li><li>Ensures on-going training of Front Office Staff based on established policies and procedures</li><li>Performs other job-related duties as assigned.</li></ul><p>&nbsp;</p><p><strong><u>SUPERVISORY/MANAGEMENT AUTHORITY</u></strong></p><p>Supervise/manage a department and provide input towards hiring/firing/performance decision.</p>",
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