Impound Representative - Hybrid - Indianapolis, IN

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Summary/Objective</span></strong></p><p style=\"margin-bottom:0in;line-height:normal;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service&rsquo;s Skip and Repo Operations and client directed Impound placements. &nbsp;The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies and Location Service&rsquo;s vendor network and Accounting department.&nbsp;</span></p><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Essential Functions</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Respond to client requests via email, platform and phone, targeting successful resolution of client assigned work within stated Service Level Agreements (SLAs)</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Responsible for ensuring timely and sensitive delivery of impound related information to our direct clients and vendor network.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Processing ACH payment submittals to LS Accounting to ensure next business day repossession.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Communications with 3rd party impound and tow facilities to confirm and negotiate fee and document requirements for pickup.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Follow stated SLA requirements regarding updating the client on progress made in impound resolution.</span></li></ul><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Competencies</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Ethical conduct</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Communication proficiency</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Organizational skills</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Time management</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Customer service</span></li></ul><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Education and Experience</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Associates Degree or equivalent from a two-year college or technical school</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Bachelors Degree a plus</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Minimum 1 year in auto-finance, dispatch, or call center experience preferred</span></span></li></ul><p style=\"margin-bottom:0in;line-height:normal;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Benefits</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>Competitive compensation package</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>PTO and holidays</span></li></ul><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Position Type/Expected Hours of Work</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>This is a full-time position. &nbsp;Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.</span></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Physical Requirements</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>This position is indoors. &nbsp;Must be able to sit at a computer terminal for an extended period. &nbsp;May be asked to lift approximately 25 lbs. &nbsp;Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.</span></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>EEO Statement</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. &nbsp;In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</span></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Other Duties</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. &nbsp;Duties, responsibilities, and activities may change at any time with or without notice.</span></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:3.0pt;line-height:normal;background:white;\"><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style=\"margin-bottom:0in;line-height:normal;\"><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Applicants must be legally authorized to work in the United States</span></strong></p><div><div class=\"fr-view\"><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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