Theatre Usher for The Gruffalo at the Lyric Theatre

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    "description": "<p><span style=\"color: #17365d; font-size: 34px\">Front of House Assistant</span></p>\n<p><span style=\"color: #365f91; font-size: 22px\">Job description</span><span style=\"font-size: 22px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Department: </span>Front Of House              </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Responsible to: </span>Theatre Management</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key internal contacts:</span></span></p>\n<p><span style=\"font-size: 12pt\">Theatre Management</span></p>\n<p><span style=\"font-size: 12pt\">Theatre Operations Supervisors</span></p>\n<p><span style=\"font-size: 12pt\">Box Office</span></p>\n<p><span style=\"font-size: 12pt\">Stage Department</span></p>\n<p><span style=\"font-size: 12pt\">Electrics Department</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(54, 95, 145); font-size: 12pt\">About Nimax Theatres</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: #222222\">Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. </span><span style=\"color: #222222\">Additionally, </span><span style=\"color: #222222\">Nica Burns has built an exciting new flexible theatre located at the top of Charing </span>Cross Road, sohoplace, which <span style=\"color: #222222\">has a close operational relationship with Nimax Theatr</span>es.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">We are a unique, diverse, loyal team founded on respect.  We are here to put on great shows that people want to come and see and deliver a fantastic experience in beautiful buildings.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(54, 95, 145); font-size: 12pt\">About the role</span></p>\n<p><span style=\"font-size: 12pt\">The Front of House Assistant is fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. Successful candidates will be trained to serve customers in the bars, the auditorium, and other public areas. This role mainly involves evening and weekend shifts, with each shift lasting at least 3 hours and 45 minutes.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(54, 95, 145); font-size: 12pt\">Key duties and responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Health and Safety</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"> Participate in all required safety and security training, including regular drills.</span></li>\n<li><span style=\"font-size: 12pt\"> Participate in and comply with arrangements laid out in the Company’s <em>Health and Safety Policy</em>, and any relevant method statements, risk assessments and policies.</span></li>\n<li><span style=\"font-size: 12pt\"> Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans, and attend regular training and drills for emergency procedures.</span></li>\n<li><span style=\"font-size: 12pt\"> Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.</span></li>\n<li><span style=\"font-size: 12pt\"> Conduct safety and security checks as instructed, ensuring any relevant paperwork is completed accurately.</span></li>\n<li><span style=\"font-size: 12pt\"> Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Customer Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"> Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.</span></li>\n<li><span style=\"font-size: 12pt\"> Ensure the theatre remains clean, hygienic, and is always immaculately presented.</span></li>\n<li><span style=\"font-size: 12pt\"> Maintain up-to-date knowledge of the theatre and retail operations, and the current production in order to effectively answer any queries from audience members.</span></li>\n<li><span style=\"font-size: 12pt\"> Proactively direct audience members to key locations including the auditorium, bars, and toilets. Make announcements and provide information and updates as requested.</span></li>\n<li><span style=\"font-size: 12pt\"> Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.</span></li>\n<li><span style=\"font-size: 12pt\"> Conduct accurate and thorough ticket checks. Help audience members to locate their seats.</span></li>\n<li><span style=\"font-size: 12pt\"> Re-seat patrons to alternative seats as directed by the theatre Box Office and Theatre Management.</span></li>\n<li><span style=\"font-size: 12pt\"> Seat audience members who arrive late discreetly, and in line with the guidelines of the current production.</span></li>\n<li><span style=\"font-size: 12pt\"> Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.</span></li>\n<li><span style=\"font-size: 12pt\"> Monitor the auditorium throughout the performance to ensure audience members remain safe, that the current production’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.</span></li>\n<li><span style=\"font-size: 12pt\"> Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety, and minimising disruption.</span></li>\n<li><span style=\"font-size: 12pt\"> Maintain high standards of cleanliness and presentation by performing a thorough clean-up of Front Of House areas at the end of each performance, and reporting any substantial issues to the theatre’s cleaning contractor.</span></li>\n<li><span style=\"font-size: 12pt\"> Assist Theatre Management with any functions, events, VIP visitors etc. when necessary.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Commercial</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"> Proactively sell drinks, confectionery, programmes, ice cream and merchandise to audience members, to enhance their visit experience.</span></li>\n<li><span style=\"font-size: 12pt\"> Prepare drinks to a consistently high standard, in line with specification given.</span></li>\n<li><span style=\"font-size: 12pt\"> Ensure sales areas are well-stocked, merchandised, and presentable at all times.</span></li>\n<li><span style=\"font-size: 12pt\"> Make audience members aware of any current promotions, and upsell where appropriate, actively participating in company-wide and theatre incentives.</span></li>\n<li><span style=\"font-size: 12pt\"> Ensure all sales are accurately processed through the relevant EPOS system (till, card machine).</span></li>\n<li><span style=\"font-size: 12pt\"> Maintain strong knowledge of full product range, including varieties and allergen information.</span></li>\n<li><span style=\"font-size: 12pt\"> Participate in all stock control processes, including stock rotation, regular stock counts, deliveries, and transfers.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Legal</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"> Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws, including accurate completion of ‘Authorisation to sell alcohol’ paperwork upon employment (if aged 18+).</span></li>\n<li><span style=\"font-size: 12pt\"> Thorough enforcement of the Company’s ‘Challenge 21’ policy when selling age-restricted items.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">General</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"> Assist in the ongoing training of new staff members, as requested by Theatre Management.</span></li>\n<li><span style=\"font-size: 12pt\"> Carry out any other duties as reasonably requested by Theatre Management.</span></li>\n<li><span style=\"font-size: 12pt\"> Comply with the Company’s dress code.</span></li>\n<li><span style=\"font-size: 12pt\"> Actively work to reduce waste through environmentally-conscious working practices.</span></li>\n<li><span style=\"font-size: 12pt\"> Adhere to all Company policies and procedures outlined in the Staff Handbook and contract of employment.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company’s stated guidelines and operational policies.</span></p>\n<p><span style=\"color: rgb(54, 95, 145); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(54, 95, 145); font-size: 12pt\">Person specification</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Essential</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Confident delivery of excellent face-to-face service to a variety of customers</span></li>\n<li><span style=\"font-size: 12pt\">Engaging, well-presented and welcoming</span></li>\n<li><span style=\"font-size: 12pt\">Works calmly under pressure</span></li>\n<li><span style=\"font-size: 12pt\">A willingness to work evenings and weekends</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Desirable</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience of hospitality work</span></li>\n<li><span style=\"font-size: 12pt\">Experience following health &amp; safety procedures</span></li>\n<li><span style=\"font-size: 12pt\">Previous experience using till systems</span></li>\n<li><span style=\"font-size: 12pt\">Experience of cleaning and sanitising</span></li>\n<li><span style=\"font-size: 12pt\">Experience working with customers who have various accessibility requirements</span></li>\n<li><span style=\"font-size: 12pt\">Previous manual handling training and experience</span></li>\n</ul>\n<ul></ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-weight: bold\">This is a fixed-term role for the production of <em>The Gruffalo</em>. The contract will run from 13th July to 6th September 2026.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The closing date for applications is Friday 19th June 2026. Group interviews will be held on Tuesday 23rd June and Wednesday 24th June 2026.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We reserve the right to close the application process early if we receive a very high number of applicants so interested candidates should please apply asap. If you have not heard from us within 14 days of the deadline, please assume you have not been successful on this occasion.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span>Any offer of employment will be subject to the receipt of satisfactory references. </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike. We actively encourage job applications from all backgrounds.</span></p>",
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