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Home › Companies › C9880dc7 Aa24 4415 B1ec C79473c939c7 19000101 000001 › Client Account Manager

Client Account Manager

C9880dc7 Aa24 4415 B1ec C79473c939c7 19000101 000001 · Albany, NY, US, Albany, NY · On Site · Active · $62,354–$85,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC9880dc7 Aa24 4415 B1ec C79473c939c7 19000101 000001
TitleClient Account Manager
Normalized title-
Department / team-
LocationAlbany, NY, United States
Work modelOn Site
Employment typeFull Time
Salary$62,354–$85,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-29 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from C9880dc7 Aa24 4415 B1ec C79473c939c7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Albany.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC9880dc7 Aa24 4415 B1ec C79473c939c7 19000101 000001
Sourcec8dd4c32-6866-4916-8140-e597b6d3727f
ATS providerADP Workforce Now Recruiting

Description

POSITION: Client Account Manager LOCATION: Headquarters REPORTS TO: Vice President – Employee Benefits CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 55 ($62,354 - $85,000 annually) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes. Key Responsibilities: Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients. Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times. Answers telephone and in-person inquiries from new and existing clients and their employees. Utilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations. Manages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements. Gathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process. Delivers the master contract and certificates to clients, explains benefits, claims and administration. Prepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc. Informs and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc. Develops client service tools to assist clients in timely issue resolution. Contacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities. Manages client online enrollment platform provided by Pioneer. Creates and manages database stewardship reports. Researches and develops vendor service tools to assist HR professionals with employee benefit administration and communication. Evaluates proposals to assure they meet clients’ needs. Prepares product spreadsheets, financial impact calculations and financial exposure projections. Researches and develops new product line information in collaboration with insurance carriers and national vendor partners. Supervises client mailing list, delivery of newsletters and Pioneer seminar participation. Participates in training and/or continuing education as requested for professional development. Performs other duties as may be requested. Education & Experience • High School Degree required. • 3 years’ of Employee Benefits experience required. • State appropriate Life, Accident and Health licenses are required. • Strong oral and communication skills required. • A 2 year college degree in Business or a related field preferred. • Prior Customer Service experience preferred. • Must be able to maintain flexible schedule, including possible evenings. • Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment. • Experience with Community & Experience Rated Health Plans preferred. • Knowledge of Zywave a plus. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Full job record

Job ID53bab76ee4d3051c913320e728620b215ce271a7
Org IDbcfddaa7-2c3d-419a-a06c-ddb911eda701
Source IDc8dd4c32-6866-4916-8140-e597b6d3727f
Board IDc8dd4c32-6866-4916-8140-e597b6d3727f
Provideradp_workforcenow
Provider Job Key562909
TitleClient Account Manager
Normalized Title—
Statusactive
Activeyes
Location TextAlbany, NY, US, Albany, NY
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityAlbany
Salary Raw62354.00 To 85000.00 (USD) Annually
Salary Min62,354
Salary Max85,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c9880dc7-aa24-4415-b1ec-c79473c939c7&ccId=19000101_000001&lang=en_US&type=JS&jobId=562909&jwId=9201251618268_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c9880dc7-aa24-4415-b1ec-c79473c939c7&ccId=19000101_000001&lang=en_US&type=JS&jobId=562909&jwId=9201251618268_1
First Seen At2026-05-31 18:53:05Z
Last Seen At2026-06-19 12:57:41Z
Last Checked At2026-06-19 12:57:41Z
Last Changed At2026-06-19 12:57:41Z
Inactive At—
Source Posted At2026-04-29 16:36:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c9880dc7-aa24-4415-b1ec-c79473c939c7|19000101_000001/date=2026-06-19/2026-06-19T12-57-41-082Z-ac20ebc003907ce4db6737e9a87305a2ea3023f5741de097ad23065f095373dd.json
Event Fields
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  "last_changed_at": "2026-06-19T12:57:41.837Z",
  "active_status": "active"
}
Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"646\" style=\"width:484.8pt;border-collapse:collapse;margin-left:6.75pt;margin-right: 6.75pt;\" data-pasted=\"true\"><tbody><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>POSITION:</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>Client Account Manager</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>LOCATION:</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>Headquarters</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>REPORTS TO:</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>Vice President &ndash; Employee Benefits</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>CLASSIFICATION:</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>Full Time, Exempt</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>PAY GRADE:</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>EX 55 ($62,354 - $85,000 annually)</span></strong></p></td></tr><tr><td valign=\"top\" style=\"width: 25.2322%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>AVAILABILITY:&nbsp;</span></strong></p></td><td valign=\"top\" style=\"width: 74.7678%; padding: 0in 5.4pt; height: 15.55pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>Monday-Friday 8:30am-5:00pm&nbsp;</span></strong></p></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;line-height:115%;'><span style='font-family:\"Arial\",sans-serif;color:#24135F;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Position Summary:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Key Responsibilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Answers telephone and in-person inquiries from new and existing clients and their employees.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Utilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Manages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Gathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Delivers the master contract and certificates to clients, explains benefits, claims and administration.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Prepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Informs and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Develops client service tools to assist clients in timely issue resolution.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Contacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Manages client online enrollment platform provided by Pioneer.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Creates and manages database stewardship reports.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Researches and develops vendor service tools to assist HR professionals with employee benefit administration and communication.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Evaluates proposals to assure they meet clients&rsquo; needs.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Prepares product spreadsheets, financial impact calculations and financial exposure projections.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Researches and develops new product line information in collaboration with insurance carriers and national vendor partners.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Supervises client mailing list, delivery of newsletters and Pioneer seminar participation.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Participates in training and/or continuing education as requested for professional development.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Performs other duties as may be requested.</span></li></ul><p><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Education &amp; Experience&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; High School Degree required.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; 3 years&rsquo; of Employee Benefits experience required.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; State appropriate Life, Accident and Health licenses are required.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Strong oral and communication skills required.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; A 2 year college degree in Business or a related field preferred.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Prior Customer Service experience preferred.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Must be able to maintain flexible schedule, including possible evenings.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver&#39;s license plus ability to maintain this throughout employment.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Experience with Community &amp; Experience Rated Health Plans preferred.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><span style='font-family:\"Arial\",sans-serif;'>&bull; Knowledge of Zywave a plus.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-family:\"Arial\",sans-serif;'>As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant&rsquo;s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.&nbsp;</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-family:\"Arial\",sans-serif;'>The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><em>&nbsp;</em></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p></div>\n",
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