Senior People Operations Manager (84398)

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    "description": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"color:#000000;\"><b>Company Overview</b></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Inter-Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Job Description</b></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">This role leads the Employee Experience function within People Operations. The focus is simple: understand what&rsquo;s happening across the workforce, identify what needs to improve, and help drive the changes that make a real difference in engagement and retention.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">In this role, you&rsquo;ll spend time reviewing employee feedback, attrition trends, and operational data to spot patterns and gaps. From there, you&rsquo;ll work with teams across the business to turn those insights into practical solutions&mdash;whether that&rsquo;s improving how we recognize employees, strengthening engagement efforts, or finding better ways to reconnect with former employees and support their return.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">You&rsquo;ll partner closely with Operations, Scheduling, Recruiting, and Employee Assistance to move work forward and make sure initiatives don&rsquo;t stall out. Success in this role comes from being able to connect the dots, bring forward ideas, and follow through until improvements are in place and working.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Role Responsibilities</b></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Team Leadership &amp; Program Ownership</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Lead and manage the Employee Experience team, ensuring alignment with organizational priorities</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Own the development and execution of employee experience, engagement, and retention programs</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Provide direction, coaching, and performance management to team members</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ensure alignment of team goals with organizational priorities</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Foster a high-performance, mission-driven team culture</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Workforce Insights &amp; Strategy</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Analyze workforce data including attrition trends, survey results, and operational metrics</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Identify trends, risks, and opportunities impacting workforce stability</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Translate insights into actionable strategies and recommendations for leadership</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Support development of reporting tools and dashboards to improve visibility and decision-making</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Engagement, Recognition &amp; Lifecycle Programs</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Lead employee engagement initiatives including surveys, feedback loops, and action planning</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Oversee and evolve recognition programs to increase participation and impact</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Identify critical moments in the employee lifecycle and implement improvements to enhance experience</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ensure alignment between engagement initiatives and retention outcomes</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Retention &amp; Workforce Re-Engagement</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Lead efforts to reduce attrition and improve workforce stability</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Oversee programs focused on reconnecting with former employees and supporting their return to work</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Partner with Scheduling and Operations to improve re-onboarding and workforce utilization</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Track results and adjust approaches based on what&rsquo;s working and what isn&rsquo;t</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Cross-Functional Collaboration</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Partner with Operations, Scheduling, Recruiting, and Employee Assistance to implement initiatives</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Identify root causes of workforce challenges and drive aligned action plans</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Facilitate collaboration to ensure adoption and execution of programs across teams</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Support leadership in aligning priorities across departments</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><b>Process Improvement &amp; Program Development</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Develop and refine SOPs, workflows, and program structures to improve efficiency and consistency</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Identify opportunities to enhance tools, reporting, and operational processes</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Standardize best practices across engagement, retention, and experience initiatives</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Corporate",
    "salaryRange": "$100,000.00 - $120,000.00 Salary/year",
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Success in this role comes from being able to connect the dots, bring forward ideas, and follow through until improvements are in place and working.\\r\\n\\r\\nRole Responsibilities\\r\\n\\r\\nTeam Leadership &amp; Program Ownership\\r\\n\\r\\n\\r\\n\\tLead and manage the Employee Experience team, ensuring alignment with organizational priorities\\r\\n\\tOwn the development and execution of employee experience, engagement, and retention programs\\r\\n\\tProvide direction, coaching, and performance management to team members\\r\\n\\tEnsure alignment of team goals with organizational priorities\\r\\n\\tFoster a high-performance, mission-driven team culture\\r\\n\\r\\n\\r\\nWorkforce Insights &amp; Strategy\\r\\n\\r\\n\\r\\n\\tAnalyze workforce data including attrition trends, survey results, and operational metrics\\r\\n\\tIdentify trends, risks, and opportunities impacting workforce stability\\r\\n\\tTranslate insights into actionable strategies and recommendations for leadership\\r\\n\\tSupport development of reporting tools and dashboards to improve visibility and decision-making\\r\\n\\r\\n\\r\\nEngagement, Recognition &amp; Lifecycle Programs\\r\\n\\r\\n\\r\\n\\tLead employee engagement initiatives including surveys, feedback loops, and action planning\\r\\n\\tOversee and evolve recognition programs to increase participation and impact\\r\\n\\tIdentify critical moments in the employee lifecycle and implement improvements to enhance experience\\r\\n\\tEnsure alignment between engagement initiatives and retention outcomes\\r\\n\\r\\n\\r\\nRetention &amp; Workforce Re-Engagement\\r\\n\\r\\n\\r\\n\\tLead efforts to reduce attrition and improve workforce stability\\r\\n\\tOversee programs focused on reconnecting with former employees and supporting their return to work\\r\\n\\tPartner with Scheduling and Operations to improve re-onboarding and workforce utilization\\r\\n\\tTrack results and adjust approaches based on what&rsquo;s working and what isn&rsquo;t\\r\\n\\r\\n\\r\\nCross-Functional Collaboration\\r\\n\\r\\n\\r\\n\\tPartner with Operations, Scheduling, Recruiting, and Employee Assistance to implement initiatives\\r\\n\\tIdentify root causes of workforce challenges and drive aligned action plans\\r\\n\\tFacilitate collaboration to ensure adoption and execution of programs across teams\\r\\n\\tSupport leadership in aligning priorities across departments\\r\\n\\r\\n\\r\\nProcess Improvement &amp; Program Development\\r\\n\\r\\n\\r\\n\\tDevelop and refine SOPs, workflows, and program structures to improve efficiency and consistency\\r\\n\\tIdentify opportunities to enhance tools, reporting, and operational processes\\r\\n\\tStandardize best practices across engagement, retention, and experience initiatives\\r\\n\\r\\nQualificationsRole Qualifications\\r\\n\\r\\n\\r\\n\\t5+ years of experience in employee experience, human resources, operations, or related field\\r\\n\\tExperience with workforce analytics, engagement programs, or retention initiatives preferred\\r\\n\\tStrong analytical skills with the ability to interpret data and identify trends\\r\\n\\tExperience with tools such as Excel, Salesforce, survey platforms, or similar systems\\r\\n\\tProven ability to manage programs and drive initiatives from concept through execution\\r\\n\\tStrong communication and collaboration skills across cross-functional teams\\r\\n\\tAbility to balance strategic thinking with operational execution\\r\\n\\tStrong organizational skills with attention to detail and follow-through\\r\\n\\r\\n\\r\\nThis position is pivotal to shaping Inter-Con&rsquo;s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you&rsquo;ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.\\r\\n\\r\\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\\r\\n\",\"responsibilities\":\"Company Overview\\r\\n\\r\\nFounded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.\\r\\n\\r\\nInter-Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters.\\r\\n\\r\\nJob Description\\r\\n\\r\\nThis role leads the Employee Experience function within People Operations. The focus is simple: understand what&rsquo;s happening across the workforce, identify what needs to improve, and help drive the changes that make a real difference in engagement and retention.\\r\\n\\r\\nIn this role, you&rsquo;ll spend time reviewing employee feedback, attrition trends, and operational data to spot patterns and gaps. From there, you&rsquo;ll work with teams across the business to turn those insights into practical solutions&mdash;whether that&rsquo;s improving how we recognize employees, strengthening engagement efforts, or finding better ways to reconnect with former employees and support their return.\\r\\n\\r\\nYou&rsquo;ll partner closely with Operations, Scheduling, Recruiting, and Employee Assistance to move work forward and make sure initiatives don&rsquo;t stall out. 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De Lacey Ave\",\"addressLocality\":\"Pasadena\",\"addressRegion\":\"CA\",\"postalCode\":91105,\"addressCountry\":\"USA\"}},\"qualifications\":\"Role Qualifications\\r\\n\\r\\n\\r\\n\\t5+ years of experience in employee experience, human resources, operations, or related field\\r\\n\\tExperience with workforce analytics, engagement programs, or retention initiatives preferred\\r\\n\\tStrong analytical skills with the ability to interpret data and identify trends\\r\\n\\tExperience with tools such as Excel, Salesforce, survey platforms, or similar systems\\r\\n\\tProven ability to manage programs and drive initiatives from concept through execution\\r\\n\\tStrong communication and collaboration skills across cross-functional teams\\r\\n\\tAbility to balance strategic thinking with operational execution\\r\\n\\tStrong organizational skills with attention to detail and follow-through\\r\\n\\r\\n\\r\\nThis position is pivotal to shaping Inter-Con&rsquo;s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you&rsquo;ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.\\r\\n\\r\\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\\r\\n\",\"experienceRequirements\":\"Role Qualifications\\r\\n\\r\\n\\r\\n\\t5+ years of experience in employee experience, human resources, operations, or related field\\r\\n\\tExperience with workforce analytics, engagement programs, or retention initiatives preferred\\r\\n\\tStrong analytical skills with the ability to interpret data and identify trends\\r\\n\\tExperience with tools such as Excel, Salesforce, survey platforms, or similar systems\\r\\n\\tProven ability to manage programs and drive initiatives from concept through execution\\r\\n\\tStrong communication and collaboration skills across cross-functional teams\\r\\n\\tAbility to balance strategic thinking with operational execution\\r\\n\\tStrong organizational skills with attention to detail and follow-through\\r\\n\\r\\n\\r\\nThis position is pivotal to shaping Inter-Con&rsquo;s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you&rsquo;ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.\\r\\n\\r\\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\\r\\n\",\"industry\":\"Corporate\",\"validThrough\":\"2026-06-30\",\"workHours\":\"Day\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"color:#000000;\"><b>Role Qualifications</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">5+ years of experience in employee experience, human resources, operations, or related field</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Experience with workforce analytics, engagement programs, or retention initiatives preferred</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Strong analytical skills with the ability to interpret data and identify trends</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Experience with tools such as Excel, Salesforce, survey platforms, or similar systems</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Proven ability to manage programs and drive initiatives from concept through execution</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Strong communication and collaboration skills across cross-functional teams</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Ability to balance strategic thinking with operational execution</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">Strong organizational skills with attention to detail and follow-through</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\">This position is pivotal to shaping Inter-Con&rsquo;s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you&rsquo;ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><i>Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.</i></span></span></span></p>\r\n",
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