Disaster Relief Customer Service Agent - Remote in Select States Only

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      "Value": "<b><i>ATTENTION MILITARY AFFILIATED JOB SEEKERS</i></b> - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to <i>Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers</i>. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.<br><br><br><span style=\"font-size:14px;\"><strong><span style=\"background-color:#f1c40f;\">This employer will hire remote for from the following states only:&nbsp;AL, AR, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV.</span></strong></span><div class=\"x_elementToProof\" data-olk-copy-source=\"MessageBody\" style=\"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)\"><p aria-hidden=\"true\" class=\"x_MsoNormal\">&nbsp;</p>Senture is a Teleperformance Company.&nbsp;<br><br>This position will provide disaster releif support to those impacted by catastrohic weather. Agents are expected to provide exceptional customer service support via phone while following protocols and guidelines. Agents will use various web-based systems to answer customer inquiries.&nbsp;<br><br>This is a temporary, remote position contingent on disaster relief needs.&nbsp;<br><br>Bilingual in Spanish is a plus!&nbsp;<ul><li>Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.</li><li>Document each customers inquiry information into a database.</li><li>Verify customers information, making corrections and updates as needed.</li><li>Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.</li><li>Follow-up with callers as necessary.</li><li>Use statistical contact center data to make improvements to performance.</li><li>Outbound calling for surveying to obtain client specific information.</li><li>Shift and Schedule adherence.</li></ul></div><div class=\"x_elementToProof\" style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\"><br><br>#LI-Remote</div>",
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