Host/Hostess (Part Time) - Tropicale Restaurant - Caribe Royale Orlando Hotel

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    "description": "<p style=\"text-align:justify\"><u>Position Overview</u></p>\r\n\r\n<p>The Tropicale Restaurant Host/Hostess sets the tone for the guest experience and greets all guests with a smile and in a friendly manner. He/she will ensure that all guests are acknowledged and taken to their tables in a timely manner. The Host/Hostess also anticipate guests&rsquo; service needs and accommodation requests by actively participating in guest interactions by demonstrating a true hospitality experience by using the Heart of Caribe. &nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u>Requirements</u></p>\r\n\r\n<ul>\r\n\t<li>Previous experience as a restaurant host or in a hospitality role is preferred.</li>\r\n\t<li>Enthusiastic individuals with a genuine passion for providing exceptional service are encouraged to apply.</li>\r\n\t<li>Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.</li>\r\n\t<li>Excellent organizational skills to manage waitlists and seating assignments efficiently.</li>\r\n\t<li>A food handling certification must be completed within the first 90 days of employment.</li>\r\n\t<li>TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u>Responsibilities</u></p>\r\n\r\n<ul>\r\n\t<li>Greet and acknowledge each guest promptly (using names) with hotel greeting standard.</li>\r\n\t<li>Knowledge of hotel layout, restaurant station breakdowns and table numbers.</li>\r\n\t<li>Escort all guests to their table and introduce their server.</li>\r\n\t<li>Answer telephone calls using hotel/restaurant standards.</li>\r\n\t<li>Perform side work assigned by management.</li>\r\n\t<li>Know and implement standards/procedures of service for guests.</li>\r\n\t<li>Communicate with guests, other associates, or departments to ensure guest needs are met.</li>\r\n\t<li>Check menus to ensure they are current, clean, plentiful, and wrinkle-free.</li>\r\n\t<li>Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.</li>\r\n\t<li>Report on guest concerns to Restaurant Management.</li>\r\n\t<li>Thank every guest upon departure and wish them a fond farewell.</li>\r\n\t<li>Perform any other reasonable duties as required by management.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u>Education</u></p>\r\n\r\n<ul>\r\n\t<li>High school diploma or GED.&nbsp;</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u>Skills and Abilities</u></p>\r\n\r\n<ul>\r\n\t<li>Ability to communicate in the English language. Second language is a plus.&nbsp;</li>\r\n\t<li>Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.&nbsp;</li>\r\n\t<li>Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><u>Physical Requirements</u></p>\r\n\r\n<ul>\r\n\t<li>Must be able to work in a fast-paced environment.</li>\r\n\t<li>Must be physically fit in order to lift, pull, and push items up to 50 pounds.</li>\r\n\t<li>Also requires standing/walking/reaching and bending throughout shift.</li>\r\n</ul>\r\n",
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