Trade Finance and Customer Service Operations Analyst

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    "ShortDescriptionStr": "Reporting to the Executive Director, Trade Finance, the Trade Finance and Customer Service Operations Analyst will play a critical role in supporting data-driven decision-making across Trade Finance, Commercial Operations, and Customer Service.\n\nThis role is primarily focused on analytics, reporting, and cross-functional business support, leveraging data from multiple systems (ERP, 3PL, and commercial platforms) to generate insights, improve processes, and support financial and operational performance. The Analyst will work across disparate data sources to build reporting, reconcile data, and support key initiatives related to trade, order-to-cash, and distribution operations.\n\nThe position requires strong analytical capabilities, advanced Excel skills, and experience working within complex, regulated environments such as pharmaceutical distribution.\n",
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    "ExternalDescriptionStr": "<div><p><strong>About the Role</strong></p><p>Reporting to the Executive Director, Trade Finance, the Trade Finance and Customer Service Operations Analyst will play a critical role in supporting data-driven decision-making across Trade Finance, Commercial Operations, and Customer Service.</p><p>This role is primarily focused on analytics, reporting, and cross-functional business support, leveraging data from multiple systems (ERP, 3PL, and commercial platforms) to generate insights, improve processes, and support financial and operational performance. The Analyst will work across disparate data sources to build reporting, reconcile data, and support key initiatives related to trade, order-to-cash, and distribution operations.</p><p>The position requires strong analytical capabilities, advanced Excel skills, and experience working within complex, regulated environments such as pharmaceutical distribution.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><p><u>Business Analytics &amp; Insights</u></p><p>Develop, maintain, and enhance dashboards and reports supporting Trade Finance and Customer Support Operations performance (e.g., revenue, gross to net, rebates, chargebacks, AR, trade inventory management, service levels).</p><p>Analyze large datasets across ERP, 3PL, and commercial systems to identify trends, discrepancies, and opportunities for operational and financial improvement; work with leadership to identify, address and close gross to net revenue leakage areas.</p><p>Translate data into actionable insights and recommendations for cross-functional stakeholders.</p><p>Support forecasting, accruals, and financial analysis related to trade programs and distribution activities.</p><p>&nbsp;</p><p><u>Trade Finance &amp; Operational Support</u></p><p>Support trade finance activities including pricing validation, chargeback and rebate analysis, and contract alignment.</p><p>Partner with Finance and Commercial teams to ensure accurate financial reporting tied to customer activity and distribution flows.</p><p>Assist in resolving discrepancies across order, pricing, and financial data impacting revenue recognition and customer billing.<br>&nbsp;</p><p><u>Data Management &amp; Reconciliation</u></p><p>Reconcile data across multiple systems (ERP, 3PL, customer systems) to ensure consistency and accuracy in orders, shipments, and financial reporting.</p><p>Identify and investigate data inconsistencies, root causes, and implement corrective actions.</p><p>Maintain high data integrity across customer, product, pricing, and contract master data.<br>&nbsp;</p><p><u>Cross-Functional Projects &amp; Process Improvement</u></p><p>Lead or support special projects focused on process optimization, system enhancements, and reporting automation.</p><p>Partner with IT and business stakeholders to improve data flows, reporting capabilities, and system integration.</p><p>Drive continuous improvement initiatives to reduce manual processes and increase scalability and accuracy.<br>&nbsp;</p><p><u>Operational &amp; Customer Service Support</u></p><p>Provide analytical support to customer service and operations teams by monitoring order flow, fulfillment metrics, and issue resolution trends.</p><p>Assist in exception management related to orders, shipments, and returns as needed.</p><p style=\"margin-left: 0.4in;\">&nbsp;</p><p><strong>Skills</strong></p><ul><li>Strong analytical and problem-solving skills with the ability to work with large, complex datasets.</li><li>Advanced proficiency in Microsoft Excel (pivot tables, lookups, data modeling); experience with Power BI or Tableau preferred.</li><li>Ability to synthesize data into clear insights and communicate findings to non-technical stakeholders.</li><li>High attention to detail with strong organizational and data validation skills.</li><li>Ability to work across multiple systems and manage competing priorities in a fast-paced environment.</li><li>Strong cross-functional collaboration skills with Finance, Supply Chain, IT, and Commercial teams.</li><li>Process-oriented mindset with a focus on continuous improvement and automation.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree in Finance, Business Analytics, Supply Chain, or related field.</li><li>4–6+ years of experience in business analysis, finance, sales operations, or related roles within the pharmaceutical, biotech, or healthcare industry.</li><li>Experience with ERP systems (e.g., SAP, Oracle, JD Edwards) and data visualization tools (Power BI, Tableau).</li><li>Experience working with trade finance concepts (rebates, chargebacks, pricing) strongly preferred.</li><li>Familiarity with pharmaceutical distribution and regulatory environments (FDA, DEA, DSCSA, PDMA) preferred.</li><li>Experience working with or supporting 3PL operations is a plus.</li></ul></div><p>&nbsp;</p><p>The base salary range for this position is<span> </span>$85,000 - $105,000; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry-specific knowledge. &nbsp;</p><p>ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. 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