Associate Account Manager (Water Management)

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    "datePosted": "2026-05-05",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Position Title: Associate </span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Account Manager</span> <span style=\"font-family: Arial, sans-serif; font-size: 15px\">(AAM)</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Reporting To: Director of Account Managers</span></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Location: </span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">This is a hybrid position requiring travel in the Detroit MI, metro area and working remotely from home.</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Position Summary: </span></span></p>\n<p><br></p>\n<p>As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers.</p>\n<p> <br>As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AAM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises.</p>\n<p> <br>In delivering the scope of work, the AAM will assist with leading the development, facilitation, and reassessments of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Key Responsibilities:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Client Support: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.  This may include, but is not limited to</span><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">:</span></span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Delivering on the scope of work sold</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Leading water management teams on development, facilitation, and reassessments.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Obtaining contract renewals and purchase orders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Conducting annual business reviews.  </span></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Increasing Revenue on Existing Client Accounts:</span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> Expansion-selling &amp; cross-selling</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Margin Maintenance: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.  </span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">New Business Support: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Product knowledge: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Data Analysis and Reporting: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.  Track client-facing performance metrics and identify opportunities for growth.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Water Management Program Deliverables:</span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Conducts water system surveys for Water Management Program developments of varying size and use</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Manages project timelines to ensure on-time delivery of WMP deliverables </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Utilizes internal quality processes to confirm that WMP documentation is defensible </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Collects, assimilates, and analyzes data to generate WMPs</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Required Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">A minimum of a bachelor’s degree is required. A <span style=\"color: black; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt\">STEM degree is preferred but not required</span></span><br></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.) </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Opportunities for Development: </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success. The AM will gain enhanced experience in strategic account planning, account administration, cross-functional collaboration, Water Management Program deliverables, and execution, preparing them for further career advancement within Phigenics.  </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Key Deliverables</span></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Work in concert with the Senior Director of Account Management to ensure all Phigenics water management programs are defensible.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Free Business Development Managers (BDM) from account administration, allowing their focus on new business development via conversion sales.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Position Director of Account Managers, ES, and BDM to drive accelerated, profitable top-line sales growth in their respective regions/markets.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Ensure client satisfaction and retention by delivering the scope of work to the extent that they become “delighted clients” of Phigenics.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Upsell opportunities within existing accounts such as phiConstruction, Automated verification through Equipment sales/service, Water Management for Sterile Processing, and Validation (PASL) testing.  </span><br></li>\n</ul>\n<p><br></p>\n<p><em><span style=\"color: #2d2d2d; font-family: Arial, sans-serif; font-size: 13px\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</span></em></p>\n<p><br></p>\n<p><em><span style=\"color: #2d2d2d; font-family: Arial, sans-serif; font-size: 13px\">Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien status, age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by </span></em><em><span style=\"color: #2d2d2d; font-family: Arial, sans-serif; font-size: 13px\">applicable federal, state, or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</span></em></p>\n<p><br></p>",
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