EV Charger Support Technician

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    "location": {
      "city": "Fremont",
      "state": "California",
      "postalCode": "94538",
      "addressCountry": "United States"
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    "datePosted": "2025-11-03",
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    "description": "<p><span style=\"font-weight: bold\">EV Charger Support Technician</span></p>\n<p><span style=\"font-weight: bold\">Work Location:</span> <span style=\"text-decoration: underline\">On-site only</span> — Fremont, California (No remote or hybrid options available)</p>\n<p><span style=\"font-weight: bold\">Zerova Technologies USA</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who We Are</span></p>\n<p>Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in 60+ countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power-electronics expertise to the EV market. With operations across North America, Asia, and EMEA—we’re expanding rapidly to support the transition to electrified mobility.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our culture:</span> collaborative, customer-first, and mission-driven. Join a team that’s building reliable, open, and sustainable charging infrastructure.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do (Day-to-Day)</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Be the first call that keeps chargers charging:</span> troubleshoot AC/DC EVSE, diagnose faults, and deliver resolutions with precision.</li>\n<li><span style=\"font-weight: bold\">Own the case, close the loop:</span> log, track, and resolve issues in Salesforce Service Cloud to meet SLAs.</li>\n<li><span style=\"font-weight: bold\">Turn data into answers:</span> analyze OCPP logs, PCAPs, SLAC tests, and network traces to find root causes.</li>\n<li><span style=\"font-weight: bold\">Level up the ecosystem:</span> deliver hands-on training to customers, partners, and technicians in Zerova’s certification program.</li>\n<li><span style=\"font-weight: bold\">Collaborate across teams:</span> work with R&amp;D and third-party SLA partners to drive continuous product improvement.</li>\n<li><span style=\"font-weight: bold\">Be field-ready:</span> travel primarily within CA/West Coast, with occasional nationwide assignments.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You Bring</span></p>\n<ul>\n<li>Associate’s in EE/Electronics or related field (Bachelor’s preferred) or equivalent hands-on experience.</li>\n<li>2+ years in EVSE, power electronics, or field technical support/maintenance.</li>\n<li>Solid knowledge of:\n<ul>\n<li>AC/DC power systems: 208/480V 3-phase, low-voltage controls</li>\n<li>Networking: TCP/IP, OCPP, VPNs, cellular connectivity</li>\n<li>Safety: NEC, OSHA, NFPA 70E</li>\n</ul>\n</li>\n<li>Proficient with service/ticketing tools (Salesforce Service Cloud preferred).</li>\n<li>Strong communicator with customers, electricians, and third-party providers.</li>\n<li>Able to lift up to 50 lbs., work safely in field environments, and follow procedures.</li>\n<li>Nice-to-have: EVITP, NABCEP, or OEM EVSE certifications (not mandatory).</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Zerova (Benefits &amp; Growth)</span></p>\n<ul>\n<li>Competitive salary + KPI-driven bonus program (performance &amp; service metrics).</li>\n<li>Medical, dental, vision coverage.</li>\n<li>401(k) with company contribution.</li>\n<li>PTO and paid company holidays.</li>\n<li>Structured career path to Senior Technician and FAE roles.</li>\n<li>Certification support &amp; ongoing technical training (EVITP, OCPP, manufacturer-specific).</li>\n<li>Work with advanced diagnostic platforms and AI-driven service tools; participate in interoperability testing and collaborate globally.</li>\n<li>Mileage reimbursement &amp; travel expenses covered.</li>\n<li>Build the future with a global EVSE leader growing U.S. operations and launching a new engineering center in 2026.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">How to Apply</span></p>\n<p>Email your resume and a brief cover letter to <span style=\"font-weight: bold\">[email protected]</span> with the subject line: <span style=\"font-weight: bold\">“EV Charger Support Technician – Fremont.”</span></p>\n<p> </p>",
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