IT Support Services I - Help Desk

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    "heading": "IT Support Services I - Help Desk",
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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">IT Support Engineer </span></span></b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities: </span></span></b> </span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"> Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Install, configure, and update operating systems, software, and hardware for new and existing users.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with other IT team members and escalate complex issues to senior engineers as needed.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Support IT projects such as system upgrades, software deployments, and network expansions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure security measures are followed to protect the integrity of data and systems.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Key Qualifications:</span></span></b></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent computer proficiency (MS Office - Word Excel and Outlook)</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School diploma or GED required </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associate degree preferred</span></span> </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Preferred Experience:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with ConnectWise </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with cloud platforms like AWS, Azure, or Google Workspace.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of ITIL practices and IT service management.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">What we do for you</span></span></b> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. </span></span> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Benefit Highlights</span></span></b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Competitive benefits package, including medical, dental, vision, and life insurance</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">401k match </span></span> </span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Flexible PTO</span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">10 Holidays including your Birthday and a Floating Holiday! </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Gym reimbursement </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Amazon Prime reimbursement</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">40 Hours for Volunteer Time </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid Maternity and Paternity leave </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid certifications</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learning and development programs </span></span> </span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   </span></span></span></span><br> ",
    "description_text": "IT Support Engineer\n We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.\n Key Responsibilities:   Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.\n  Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.\n Install, configure, and update operating systems, software, and hardware for new and existing users.\n Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.\n Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.\n Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.\n Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.\n Collaborate with other IT team members and escalate complex issues to senior engineers as needed.\n Support IT projects such as system upgrades, software deployments, and network expansions.\n Ensure security measures are followed to protect the integrity of data and systems.\n Key Qualifications: +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.\n Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers\n Excellent computer proficiency (MS Office - Word Excel and Outlook)\n Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service\n Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices\n High School diploma or GED required\n Associate degree preferred\n Preferred Experience: Experience with ConnectWise\n Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).\n Experience with cloud platforms like AWS, Azure, or Google Workspace.\n Knowledge of ITIL practices and IT service management.\n What we do for you\n At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.\n Benefit Highlights   Competitive benefits package, including medical, dental, vision, and life insurance\n 401k match\n Flexible PTO\n 10 Holidays including your Birthday and a Floating Holiday!\n Gym reimbursement\n Amazon Prime reimbursement\n 40 Hours for Volunteer Time\n Paid Maternity and Paternity leave\n Paid certifications\n Learning and development programs\n Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.",
    "jsonld_jobposting": {
      "url": "https://careers.gocourser.com/apply/3EXvKZePh7/IT-Support-Services-I-Help-Desk",
      "@type": "JobPosting",
      "title": "IT Support Services I - Help Desk",
      "@context": "http://schema.org/",
      "datePosted": "2026-04-29",
      "description": "<span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">IT Support Engineer </span></span></b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities: </span></span></b> </span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"> Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Install, configure, and update operating systems, software, and hardware for new and existing users.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with other IT team members and escalate complex issues to senior engineers as needed.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Support IT projects such as system upgrades, software deployments, and network expansions.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure security measures are followed to protect the integrity of data and systems.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Key Qualifications:</span></span></b></span></span></span><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent computer proficiency (MS Office - Word Excel and Outlook)</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School diploma or GED required </span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associate degree preferred</span></span> </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Preferred Experience:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with ConnectWise </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with cloud platforms like AWS, Azure, or Google Workspace.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of ITIL practices and IT service management.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">What we do for you</span></span></b> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. </span></span> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><br><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Benefit Highlights</span></span></b> </span></span></span><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Competitive benefits package, including medical, dental, vision, and life insurance</span></span> </span></span></span></span></li></ul><ul><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">401k match </span></span> </span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Flexible PTO</span></span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">10 Holidays including your Birthday and a Floating Holiday! </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Gym reimbursement </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Amazon Prime reimbursement</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">40 Hours for Volunteer Time </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid Maternity and Paternity leave </span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Paid certifications</span></span> </span></span></span></span></li><li class=\"paragraph\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learning and development programs </span></span> </span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   </span></span></span></span><br> ",
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