Senior Cloud Native Consultant (Full-Time) (f,m,d)

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    "datePosted": "2025-11-11",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Location:</span><span style=\"color: rgb(29, 28, 29); font-size: 12pt\"><span> </span><span style=\"font-size: 10pt\">European Union (Time zone: CET: +/- 4h) or on-site/hybrid in Hamburg, Germany. We are a remote-first company.</span></span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Team</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">: Customer Experience / Solutions Engineering</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About us</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">At Kubermatic, we believe that businesses should focus on their core purpose: writing groundbreaking applications, not operations. In line with our commitment to make Kubernetes as easy as possible, we help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud, edge, and on-prem. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As one of the top corporate contributors to the Kubernetes project, we develop enterprise-grade software solutions and provide professional services and support to safely navigate and accelerate your cloud native transformation. Our open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">If you are looking for a neatly structured environment, we are just not a good match. But if you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth, we definitely should at least have a chat</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Role Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We’re looking for a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Senior Cloud Native Consultant)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> who will be the technical bridge between our platform and our users. You’ll work closely with customers to ensure they’re achieving their goals with our products, from smooth onboarding and implementation to ongoing optimization and support.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You’ll combine deep technical knowledge of Kubernetes and cloud-native technologies with strong communication skills to empower our users, resolve their challenges, and champion their needs internally.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-weight: bold\">What Will You Be Doing?</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Onboard and guide new customers</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> through the initial deployment, integration, and configuration of our Kubernetes platform.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Act as a technical advisor</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, helping customers optimize usage and implement best practices across their cloud-native environments.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Troubleshoot complex issues</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> related to Kubernetes, container orchestration, networking, and platform configuration.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Deliver technical training</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> sessions, workshops, and demos to empower users across varying levels of expertise.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Proactively monitor customer success</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, usage metrics, and health indicators to identify potential roadblocks or improvement areas.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Gather and communicate customer feedback</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to internal product and engineering teams to shape the roadmap and enhance user experience.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Collaborate across teams</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Build strong relationships</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\">What You Should Bring</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Required Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">3+ years of experience in a customer-facing technical role (e.g., Customer Success Engineer, Pre-Sales Engineer, Cloud Native Consultant, DevOps Consultant, or Technical Support Engineer).</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong hands-on experience with </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Kubernetes</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> and container orchestration platforms.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">cloud-native tools</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (e.g., Helm, Prometheus, Grafana, Istio) and understanding of cloud infrastructure (AWS, Azure, GCP).</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Linux systems</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">DevOps practices</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, and infrastructure automation tools (e.g., Terraform, Ansible).</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong troubleshooting skills and the ability to think critically under pressure.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication skills—able to clearly explain technical concepts to both technical and non-technical audiences.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer-focused mindset with a passion for helping others succeed.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience supporting </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">enterprise customers</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> or working with complex technical environments.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with GitOps workflows and CI/CD pipelines.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of programming or scripting languages (e.g., Go, Python, Bash) is a plus.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Contributions to open-source projects or involvement in the cloud-native community are highly valued.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work with cutting-edge technologies in the Kubernetes and cloud-native ecosystem.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Be part of an open, collaborative, and highly skilled international team.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Flexible work hours, remote-friendly culture, and a flat hierarchy.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Access to professional development, certifications, and industry conferences.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Opportunities to contribute to open-source projects and the wider Kubernetes community.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Regular team events, hackathons, and (if on-site) a modern office in Hamburg with a great team atmosphere.</span></li>\n</ul>",
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