Senior Software Developer [Platform]

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Who We’re Looking For</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We don’t bring people in to run playbooks. <span style=\"font-style: italic\">We hire people</span> <span style=\"font-style: italic\">who want to rewrite them</span>. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What is ScalePad</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Our mission: help <span style=\"font-weight: bold\">MSPs evolve into MVPs (their clients’ most valuable partner)</span>. Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.<br>Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">About the role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">ScalePad builds software used by over 12,000 managed service providers (MSPs) globally to run and grow their businesses. The products sit at the core of how these companies operate — automating workflows, surfacing opportunities, and standardizing how IT services are delivered. This role works directly in that layer: primarily evolving systems that are already deeply embedded in customer operations.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">You’ll move across the full development lifecycle; problem framing; system design; implementation and iteration. The work isn’t segmented. You’ll be expected to understand the business model, challenge assumptions, and translate ambiguity into working software. AI is part of how the team operates: accelerating prototyping, exploring solution space, and improving code quality as you go.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">This is a hands-on senior role with real ownership. You’ll ship features continuously, make decisions that affect large-scale services, and mentor engineers who are earlier in their careers. The expectation isn’t just that you write solid code, it’s that you help shape how the system evolves over time. It’s important you believe in experimentation and understand the nature of shaping product and how to deal with the ambiguities that arise as product moves through the scale-up phase. The ideal candidate will be able to talk about these challenges meaningfully, and demonstrate experience in working through them.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What you’ll do</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Get ready to go beyond order-taking. Your strategic responsibilities include:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Primarily working in the platform team, using C#, SQL (MariaDB), OpenSearch hosted on AWS. The services the platform team manage are responsible for the data ingestion (OLTP and OLAP) that serves as the data backbone of ScalePad, as well as the platform that serves insights to our customers through both REST APIs, products as well as the MCP platform.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Translate ambiguous business problems into working software by analyzing requirements, defining system behavior, and proposing practical solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Continuously ship features and improvements, using iterative development practices and fast feedback loops.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Use AI-assisted workflows to accelerate prototyping, debugging, and implementation while maintaining high code quality and clarity.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Document systems and decisions through clear code, diagrams, and supporting materials that make the system easier to understand and evolve.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Evaluate and improve existing processes and systems, identifying inefficiencies and proposing changes that hold up in production.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Make informed technical decisions and take ownership of large-scale services and applications.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Apply secure coding practices and ensure systems are built with reliability and confidentiality in mind.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Mentor junior and mid-level engineers, helping them improve their technical judgment and adherence to coding standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Contribute to coding standards and raise the overall quality bar across the team.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Stay current with development tools and techniques, integrating new approaches (including AI-assisted development) where they create real leverage.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What we’re looking for</span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Must-haves</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">5–7+ years of hands-on experience building SaaS applications.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Strong proficiency in C#/.NET and React/TypeScript (or equivalent languages with similar depth).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Solid experience with SQL and database design. Preference given to candidates with both OLTP and OLAP experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience working in AWS or Azure environments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience working in a SOC2, ISO27001 compliant environments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Working knowledge of CI/CD pipelines and modern development workflows.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Comfort operating in Agile, iterative development environments and adjusting quickly when things change.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ability to work directly with business stakeholders to clarify requirements and translate them into technical solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Demonstrated ownership of systems or features that are used in production at scale.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Active, day-to-day use of AI tools in development workflows is required (e.g., for code generation, debugging, refactoring, or design exploration).</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Nice-to-haves</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Familiarity with DevOps practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Understanding of data engineering fundamentals</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Perks</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Everyone’s an owner.</span> Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Support for growing families.</span> Parental leave programs are in place to support you and your family when it matters most.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Structured mentorship with builders.</span> Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Invest in your growth every year.</span> Access an annual professional development budget to level up your skills, your career, and your impact.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Set yourself up with great tools.</span> Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Modern ways of working.</span> Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Support for hybrid life.</span> Receive a monthly stipend to help you create an effective hybrid or remote work environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Well-being and time to recharge.</span> Take care of yourself with 100% employer-paid benefits.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Before You Apply</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">This is a full-time role for those who are eligible to work in Canada. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Note on AI Use</span>: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">No recruiters, please.</span></p>",
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