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Manager, Technical Account Consulting

Rippling · Remote (United States), United States · Remote · Active · $110,000–$170,000 / year · Rippling ATS

Job facts

FieldValue
CompanyRippling
TitleManager, Technical Account Consulting
Normalized title-
Department / teamTechnical Account Consulting
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary$110,000–$170,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-14 / 2026-05-29
Changed / last seen2026-05-29 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Rippling.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Technical Account Consulting.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRippling
Source02062ba4-35e8-43e7-964f-b1ad299a2912
ATS providerRippling ATS

Description

company About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. role About the role We are looking for a seasoned leader to manage our Technical Account Consulting (TAC) team. This role is crucial for scaling out Rippling’s product adoption strategy to retain existing customers. As the specialized product experts within each of Rippling’s product lines, Technical Account Consultants (TACs) lead targeted customer engagements to facilitate comprehensive client education, resolve intricate technical challenges, and optimize configurations to enhance product adoption in alignment with strategic business objectives and retention goals. As a front-line leader in a growing, fast-paced environment, you will need to define new operational processes and adoption strategies, coach your teams directly on performance, and collaborate cross-functionally to drive product advocacy. The ideal candidate is a customer-obsessed strategist eager to scale out a team of incredible TACs and who excels at leading teams through continuous process enhancements. What you will do Team Leadership & Enablement: Lead, coach, and mentor a team of Technical Account Consultants (TACs), driving high performance, growth, and career progression. Conduct ongoing engagement status reviews and call quality assessments. Ensure the team is trained and confident in Rippling product capabilities that serve customer needs. Adoption Playbooks: Develop repeatable engagement playbooks tailored to customer lifecycle events, adoption opportunities, and customer retention plans. Regularly assess and refine SOPs to drive increased product usage, improved CSAT, and customer health. Resource Allocation & Planning: Manage team capacity, engagement requests, and assignments across multiple concurrent, complex engagements, ensuring efficient & valuable use of resources. Measure team impact and prioritize engagements that drive positive CSAT, bolster long-term product adoption, and retain customer ARR. Strategic Customer & Internal Engagement: Own high-impact customer interactions directly and serve as the voice of the customer to cross-functional stakeholders. Act as the primary client-facing escalation point to resolve and simplify technically complex issues for your team’s engaged accounts, in partnership with other team leaders. Partner with Technical Account Management to identify TAC engagement opportunities. Maintain strong internal influence to shape the Product roadmap. Partner with Support to mitigate escalations. Performance Metrics: Refine individual KPIs, improve reporting metrics visibility, and coach performance against metrics such as engagement, Time-to-Close (TTC), customer satisfaction (CSAT), adoption %, & long term retention, focusing on both quality and efficiency. What you will need 5+ years of SaaS experience in a solution-oriented customer-facing role (i.e. Customer Success, Support, Technical Account Management, Consulting). Industry experience (HR, Payroll, and/or IT) preferred. 3+ years of professional experience leading, coaching, and mentoring a team. Customer Obsessed Mentality: Proven track record of developing engagements and strategies that drive impactful customer outcomes. Executive Presence: Exceptional communication & conflict resolution skills that allow for the resolution of internal technical challenges, strong cross-functional stakeholder influence, and direct management of high-stakes customer relationships. Operational Process Design: Demonstrated ability to develop, implement, and continuously improve technical and operational processes and playbooks. Prioritization: Ruthless prioritization, expert organizational and time management skills to excel in a fast-paced and ever-changing environment. Problem Solving: Strong attention to detail and ability to solve complex, interdependent problems. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . If you do not see your location, please reach out to your Recruiter. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Full job record

Job ID52af0c89f1d539c2904a6575c10093f14ea71fd5
Org ID95955af6-63d9-4202-8015-38114b0c4352
Source ID02062ba4-35e8-43e7-964f-b1ad299a2912
Board ID02062ba4-35e8-43e7-964f-b1ad299a2912
Providerrippling
Provider Job Key738c31f5-6711-4ed8-a58b-87d0650f8a1f
TitleManager, Technical Account Consulting
Normalized Title
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentTechnical Account Consulting
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region
City
Salary RawUSD 110000-170000 YEAR
Salary Min110,000
Salary Max170,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/rippling/jobs/738c31f5-6711-4ed8-a58b-87d0650f8a1f
Apply URLhttps://ats.rippling.com/rippling/jobs/738c31f5-6711-4ed8-a58b-87d0650f8a1f
First Seen At2026-05-29 07:06:04Z
Last Seen At2026-06-19 10:06:28Z
Last Checked At2026-06-19 10:06:28Z
Last Changed At2026-05-29 07:06:04Z
Inactive At
Source Posted At2026-04-14 20:41:02Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=rippling/date=2026-06-19/2026-06-19T10-05-46-809Z-d80e27fdc007a903fc2280d9cc3fcecd65057f0bdf05f8499e5ff8d46a9a8831.json
Event Fields
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      "role": "<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About the role</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">We are looking for a seasoned leader to manage our Technical Account Consulting (TAC) team.  This role is crucial for scaling out Rippling’s product adoption strategy to retain existing customers.  As the specialized product experts within each of Rippling’s product lines, Technical Account Consultants (TACs) lead targeted customer engagements to facilitate comprehensive client education, resolve intricate technical challenges, and optimize configurations to enhance product adoption in alignment with strategic business objectives and retention goals. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">As a front-line leader in a growing, fast-paced environment, you will need to define new operational processes and adoption strategies, coach your teams directly on performance, and collaborate cross-functionally to drive product advocacy. The ideal candidate is a customer-obsessed strategist eager to scale out a team of incredible TACs and who excels at leading teams through continuous process enhancements.</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What you will do</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Team Leadership &amp; Enablement: </strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Lead, coach, and mentor a team of Technical Account Consultants (TACs), driving high performance, growth, and career progression.&nbsp; Conduct ongoing engagement status reviews and call quality assessments.&nbsp; Ensure the team is trained and confident in Rippling product capabilities that serve customer needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Adoption Playbooks: </strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Develop repeatable engagement playbooks tailored to customer lifecycle events, adoption opportunities, and customer retention plans. Regularly assess and refine SOPs to drive increased product usage, improved CSAT, and customer health.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Resource Allocation &amp; Planning:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Manage team capacity, engagement requests, and assignments across multiple concurrent, complex engagements, ensuring efficient &amp; valuable use of resources.&nbsp; Measure team impact and prioritize engagements that drive positive CSAT, bolster long-term product adoption, and retain customer ARR.</span></li><li style=\"color:rgb(51,51,51);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Strategic Customer &amp; Internal Engagement:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Own high-impact customer interactions directly and serve as the voice of the customer to cross-functional stakeholders.&nbsp; Act as the primary client-facing escalation point to resolve and simplify technically complex issues for your team’s engaged accounts, in partnership with other team leaders.&nbsp; Partner with Technical Account Management to identify TAC engagement opportunities. Maintain strong internal influence to shape the Product roadmap. Partner with Support to mitigate escalations.</span></li><li style=\"color:rgb(51,51,51);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Performance Metrics:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Refine individual KPIs, improve reporting metrics visibility, and coach performance against metrics such as engagement, Time-to-Close (TTC), customer satisfaction (CSAT), adoption %, &amp; long term retention, focusing on both quality and efficiency.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What you will need</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">5+ years of SaaS experience in a solution-oriented customer-facing role (i.e. Customer Success, Support, Technical Account Management, Consulting). Industry experience (HR, Payroll, and/or IT) preferred.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">3+ years of professional experience leading, coaching, and mentoring a team.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Customer Obsessed Mentality: </strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Proven track record of developing engagements and strategies that drive impactful customer outcomes.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Executive Presence: </strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Exceptional communication &amp; conflict resolution skills that allow for the resolution of internal technical challenges, strong cross-functional stakeholder influence, and direct management of high-stakes customer relationships.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Operational Process Design:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Demonstrated ability to develop, implement, and continuously improve technical and operational processes and playbooks.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Prioritization:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Ruthless prioritization, expert organizational and time management skills to excel in a fast-paced and ever-changing environment.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\">Problem Solving:</strong></b><span style=\"color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;\"> Strong attention to detail and ability to solve complex, interdependent problems.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Additional Information</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This role will receive a competitive salary + variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">here</span></a><span style=\"white-space:pre-wrap;\">. If you do not see your location, please reach out to your Recruiter.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</span></p>",
      "company": "<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, </span><a href=\"https://www.rippling.com/careers#:~:text=GLOBAL%20EMPLOYEES-,%241.4B%2B,-RAISED%20TO%20DATE\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling has raised $1.4B+</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritize candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"http://www.Rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> addresses.</span></p>"
    },
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/52af0c89f1d539c2904a6575c10093f14ea71fd5?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/95955af6-63d9-4202-8015-38114b0c4352JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/02062ba4-35e8-43e7-964f-b1ad299a2912JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/52af0c89f1d539c2904a6575c10093f14ea71fd5/eventsJSON