Account Executive I

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    "requisitionDescription": "<div><div><div><p><br></p><p id=\"isPasted\"><strong>Account Executive I</strong></p><p>Full time; Exempt/ Hybrid</p><p>Location; Lake Zurich, IL, US</p><p>Department: Client Support</p><p><br></p><p>Dovenmuehle Mortgage, Inc. (&ldquo;Dovenmuehle&rdquo;) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.</p><p><br></p><p><strong>General Description:&nbsp;</strong></p><p>Administer and manage the subservicing relationship, in concert with the assigned account managers, for all assigned subservicing accounts. &nbsp;Enhance corporate communication and strengthen relationship through in person meetings primarily at the subservicing client&rsquo;s offices. Nationwide travel, 25% up to 40% .&nbsp; Gauge overall satisfaction of the client, identify operational and relationship concerns and communicate those concerns internally at Dovenmuehle and coordinate appropriate actions and response. &nbsp;Ensure delivery of quality service, provide rapid response and develop a strong communication link between Dovenmuehle and the subservicing client.</p><p><strong>Essential Functions and Duties:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain annual contact and, if necessary more frequently, with assigned accounts through in person meetings to assess client&rsquo;s overall satisfaction with the subservicing relationship, service quality issues, client management and strategic changes, market and competitive intelligence.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate with account manager and department manager on response and action items discovered during in person meetings from assigned accounts and from other non-assigned accounts if requested by department and senior management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate periodic relationship reviews with the client management to maintain close relationships with the primary contacts and decision-makers, monitor client satisfaction, and evaluate methods to improve the overall relationship.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Identify possible product and service enhancements to the subservicing program based upon client feedback. &nbsp;Summarize and present ideas for enhancements to department management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Evaluate use of optional services by each assigned client to ensure optimum service levels as appropriate for each client. &nbsp;Coordinate with account manager, department and company resources to educate client management and staff on various products, services and processes</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide another point of escalation for clients to obtain assistance in addition to the account manager and Dovenmuehle management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Prepare trip summaries for DMI Senior Management, department management and assigned account manager that communicates all important topics discussed during the in person meetings and rates the client&rsquo;s overall level of satisfaction with the subservicing relationship.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide guidance and assistance to account managers.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Monitor assigned accounts throughout the year for changes in strategy, activity, management and issues through internal reports and ongoing updates from account managers and department management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist department management in projects and process improvements for the department, the company and the clients.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist account managers and department with clients needing special attention as identified by department and senior management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Successfully complete annual regulatory compliance training.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Performs other related duties as assigned.&nbsp;</p><p><br></p><p><strong>Required Qualifications:&nbsp;</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Bachelor&rsquo;s degree or equivalent experience</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Minimum 5+five years of experience in mortgage servicing, mortgage banking, commercial banking or cash management.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Past experience managing account relationships at senior levels required.</p><p><br></p><p><strong>Preferred/Other Qualifications:</strong></p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Excellent research and analytical skills. &nbsp;Excellent written and verbal communication skills. &nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Effective organizational and negotiating skills.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Graduate degree.</p><p><br></p><p><strong>Benefits</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>401 (K) Plan with company match</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Paid Vacation, Sick, Personal and Holidays</p><p><br></p><p><br></p><p><strong>Physical Demands and Work Environment:</strong></p><p><br></p><p>The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.&nbsp;</p><p><br></p><p>The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.</p><p><br></p><p>The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.&nbsp;</p><p><br></p><p>In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.</p><p><br></p><p><br></p></div></div></div>\n",
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