Technical Operations Manager

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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Do you know how to keep a studio running smoothly - and lead the people who make that possible?</span></p>\n<p><br></p>\n<p>We’re looking for a Technical Operations Manager to oversee the systems, infrastructure, and technical support that keep our artists and production teams working effectively.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Based in Tokyo, </span>this is a hands-on leadership role for someone with strong technical judgement, excellent people skills, and calm, practical problem-solving. You’ll oversee the Systems Engineer and part-time Network Engineer, helping to set priorities, support technical decisions, and ensure issues are resolved clearly and professionally.</p>\n<p><br></p>\n<p>This role is focused on technical operations, infrastructure, systems, support, networking coordination, and production technology. It does not include direct responsibility for Pipeline.</p>\n<p><br></p>\n<p>We’re looking for someone who is approachable, organised, and solutions-focused - someone who can build trust across the studio, communicate clearly with technical and non-technical teams, and help keep our technical environment reliable, secure, and production-ready.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Technical operations:  </span>Oversee the day-to-day running of studio systems, including infrastructure, storage, render farm, workstations, networking coordination, core services, and technical support.</li>\n<li><span style=\"font-weight: bold\">Team leadership:  </span>Manage and support the Systems Engineer and part-time Network Engineer, setting clear priorities, expectations, and follow-up actions.</li>\n<li><span style=\"font-weight: bold\">Production support:  </span>Work closely with artists, Production, supervisors, and leadership to understand technical needs, remove blockers, and keep production moving.</li>\n<li><span style=\"font-weight: bold\">Systems reliability: </span> Ensure production-critical systems are stable, secure, available, and performing effectively across the studio.</li>\n<li><span style=\"font-weight: bold\">Problem solving: </span> Lead the investigation and resolution of complex technical issues, focusing on root causes, practical solutions, and prevention of recurring problems.</li>\n<li><span style=\"font-weight: bold\">Infrastructure planning:</span>  Support maintenance, capacity planning, monitoring, upgrades, and improvements across servers, storage, workstations, render resources, and network-dependent systems.</li>\n<li><span style=\"font-weight: bold\">Support standards: </span> Ensure support requests are handled professionally, prioritised appropriately, communicated clearly, and followed through to resolution.</li>\n<li><span style=\"font-weight: bold\">Communication:  </span>Translate technical issues into clear, practical information for non-technical stakeholders, including risks, timelines, and recommended actions.</li>\n<li><span style=\"font-weight: bold\">Process improvement:</span>  Improve documentation, operational standards, support workflows, monitoring practices, and technical handover processes.</li>\n<li><span style=\"font-weight: bold\">Vendor coordination: </span> Work with external vendors, service providers, and support partners to resolve issues, manage support cases, and support infrastructure planning.</li>\n<li><span style=\"font-weight: bold\">Cross-department collaboration:</span>  Build strong working relationships with artists, Production, supervisors, Pipeline, and leadership to ensure technical operations support creative and production goals.</li>\n<li><span style=\"font-weight: bold\">Continuous improvement: </span> Identify recurring issues, service gaps, and opportunities to improve reliability, efficiency, security, and the overall user experience.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You’ll Bring</span></p>\n<p><br></p>\n<ul>\n<li>8+ years of experience in technical operations, systems, infrastructure, IT, or production technology.</li>\n<li>Experience managing, coordinating, or mentoring technical staff.</li>\n<li>Strong understanding of Linux systems, storage, render farms, workstations, networking concepts, monitoring, and core services.</li>\n<li>Strong troubleshooting and problem-solving skills, with the ability to assess complex issues and guide practical solutions.</li>\n<li>Excellent communication and people skills, with the ability to work effectively with both technical and non-technical teams.</li>\n<li>Experience supporting production teams in a fast-paced creative environment.</li>\n<li>Ability to manage priorities, coordinate multiple requests, and remain calm under pressure.</li>\n<li>Strong documentation, process improvement, and operational planning skills.</li>\n<li>Familiarity with production tracking systems, render management tools, asset storage, and creative software environments is beneficial.</li>\n<li>Proficiency in English is required.</li>\n<li>Japanese language skills are beneficial but not essential.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to help keep the studio running - and support the team that makes it possible? We’re excited to hear from you.</span></p>",
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