Desk Side Support Engineer

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    "datePosted": "2026-06-04T23:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.</p>\n<h2>Responsibilities</h2>\n<p> </p>\n<p>Field incoming help requests from end users via both telephone and work orders in a courteous manner</p>\n<ul>\n <li>Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue</li>\n <li>Build rapport and elicit problem details from help desk customers</li>\n <li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician</li>\n</ul>\n<p>Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution </p>\n<h2>Qualifications</h2>\n<p> </p>\n<p><strong>Professional knowledge and qualifications required:</strong></p>\n<p> </p>\n<ul>\n <li>A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level)  </li>\n</ul>\n<ul>\n <li>3+ years technical support experience in a computer-related area </li>\n <li>Ticket handling tools/cross team troubleshooting </li>\n <li>Strong verbal communication skills, including the ability to document operations procedures </li>\n <li>Strong customer service skills and the ability to deal all types of customer service requests </li>\n <li>Good analytical, communication, problem solving, and organizational skills </li>\n</ul>\n<ul>\n <li>Ability to effectively interact with a diverse user base </li>\n <li>Highly organized, result oriented, self-motivated and proactive </li>\n <li>Knowledge of basic computer hardware. </li>\n <li>Experience with desktop operating systems including Microsoft </li>\n <li>Good understanding of the organization's goals and objectives. </li>\n</ul>\n<ul>\n <li>Exceptional interpersonal skills, listening, and questioning skills. </li>\n <li>Strong documentation skills. </li>\n <li>MCSA Windows 10 / 11</li>\n <li>Knowledge of InTunes</li>\n <li>Active directory </li>\n</ul>\n<ul>\n <li>Network essentials</li>\n <li>Driver's license and own car to visit off-site locations (Leverkusen, Düren)</li>\n <li>German / English speaking writing</li>\n</ul>\n<p><strong>Preferred Certifications</strong></p> ",
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