Travel Coordinator

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  "last_changed_at": "2026-05-30T05:49:26.752Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "San Antonio, Texas, 78257, United States",
    "city": "San Antonio",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "inferred_at": "2026-06-18T10:33:09.605Z",
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    "location": {
      "raw": "San Antonio, Texas, 78257, United States",
      "city": "San Antonio",
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      "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{
  "list_job": {
    "id": "260",
    "isRemote": null,
    "location": {
      "city": "San Antonio",
      "state": "Texas"
    },
    "atsLocation": {
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    "departmentId": "18663",
    "locationType": "2",
    "jobOpeningName": "Travel Coordinator",
    "departmentLabel": "Alt Transportation",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "San Antonio",
      "state": "Texas",
      "postalCode": "78257",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-31",
    "atsLocation": {
      "city": null,
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    },
    "description": "<p>We’re excited to share this opportunity with our internal team. <span style=\"font-weight: bold\">This role is open to current SafeRide Health employees only.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Summary</span><br></p>\n<p>SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.</p>\n<p><br><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><em>Coordinate Medical Travel</em></p>\n<ul>\n<li>Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.</li>\n</ul>\n<p><em>Authorization Management</em></p>\n<ul>\n<li>Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.</li>\n</ul>\n<p><em>Member Support</em></p>\n<ul>\n<li>Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.</li>\n</ul>\n<p><em>Vendor Relations</em></p>\n<ul>\n<li>Build and maintain positive partnerships with lodging, transportation, and meal service providers.</li>\n</ul>\n<p><em>Data &amp; Reporting</em></p>\n<ul>\n<li>Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.</li>\n</ul>\n<p><em>Productivity &amp; Quality</em></p>\n<ul>\n<li>Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.</li>\n</ul>\n<p><em>Flexibility</em></p>\n<ul>\n<li>Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li>High school diploma or equivalent.</li>\n<li>1+ year experience in travel coordination or similar logistics-based role.</li>\n<li>1+ year experience in a high-volume inbound call center or customer service environment.</li>\n<li>Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.</li>\n<li>Knowledge of cost tracking, budgeting, or service expense management.</li>\n<li>Typing speed of at least 35 WPM.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Some college coursework or degree in hospitality, business, or related field.</li>\n<li>Familiarity with Medicaid NEMT guidelines.</li>\n<li>Bilingual (Spanish preferred).</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Mindset and Values We’re Looking For</span></p>\n<ul>\n<li>Strong problem-solving and decision-making skills under pressure.</li>\n<li>High emotional intelligence and empathy when supporting vulnerable populations.</li>\n<li>Excellent communication (verbal and written) across phone, email, and documentation.</li>\n<li>Ability to work independently and collaboratively with health plans, vendors, and internal teams.</li>\n<li>Cultural competence and sensitivity in working with diverse populations.</li>\n<li>Strong organizational skills with ability to meet deadlines consistently.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits </span></p>\n<p>We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:</p>\n<ul>\n<li>Competitive salary, annual bonus opportunities, and equity options</li>\n<li>Remote with flexible hours</li>\n<li>Comprehensive medical, dental, and vision insurance</li>\n<li>401(k) with company match</li>\n<li>Generous PTO, paid company holidays, and paid parental leave</li>\n<li>Career growth and development opportunities in a mission-driven organization</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">SafeRide Summary</span></p>\n<p>SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.</p>",
    "compensation": null,
    "departmentId": "18663",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": "18458",
    "jobOpeningName": "Travel Coordinator",
    "departmentLabel": "Alt Transportation",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://saferidehealth.bamboohr.com/careers/260",
    "employmentStatusLabel": "Full-Time"
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