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Customer Service Supervisor

Ef04c668 56a2 4be5 8f6f C661cc9de2a3 19000101 000001 · Houston, TX, US, Houston, TX · Active · $52,000–$52,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyEf04c668 56a2 4be5 8f6f C661cc9de2a3 19000101 000001
TitleCustomer Service Supervisor
Normalized title-
Department / team-
LocationHouston, TX, United States
Work model-
Employment typeFull Time
Salary$52,000–$52,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Ef04c668 56a2 4be5 8f6f C661cc9de2a3 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Houston.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEf04c668 56a2 4be5 8f6f C661cc9de2a3 19000101 000001
Source887ba618-9ac7-496e-aec2-f3b6e77372ce
ATS providerADP Workforce Now Recruiting

Description

Job Summary: Meneses Law is an Immigration Law Firm seeking a Customer Service Supervisor to join our growing team. In this role you will coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. Additionally, this role will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in customer service and company policies. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed. Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance. Demonstrate exceptional communication skills, both over the phone and in writing. Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments. Must be able to work independently and with minimal supervision. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Required Skills: Must be able to communicate in English and Spanish. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Proficient with Microsoft Office Suite and other relevant data tools. Excellent time management skills, and ability to prioritize tasks in a fast-paced environment. Ability to work independently and take initiative in problem-solving. Ability to collaborate with cross-functional teams and communicate findings effectively. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Able to type 45 WPM or more. English usage, spelling, grammar, and punctuation Proper phone etiquette Must be fluent in both English and Spanish. Key Competencies: Attention to detail and process orientation. Ability to act with integrity, professionalism, and confidentiality. Self-motivated with excellent interpersonal skills. Relationship building and influencing skills. Ability to work independently in a fast-paced environment and take initiative in problem-solving. Education and Experience: Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Physical Demands: T his position involves regular walking, standing sitting for extended periods of time, hearing, and talking. Occasionally involve stooping, kneeling, or crouching May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time. Involves manual dexterity for using keyboard, mouse, and other office equipment. The ability to move and lift items up to10 pounds. Benefits for Working at Meneses Law: $52,000 Salary Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays) 401k Safe Harbor Match Work Life Balance Schedule - Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions Structured Training Programs Meaningful Career Advancement Opportunities Work with state-of-the-art technology. Name Recognition & Prestige Immigration Law Firm Birthday and Anniversary rewards Sophisticated, Challenging Work Business Professional work environment Participate in a variety of volunteered events throughout the year Must have the ability to work on a flexible schedule based on department and company needs . About the Company: Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Full job record

Job ID5242fe86de7745870c4d61ec06b3aa8a972304cf
Org ID42d55f06-35f9-461e-a63f-38dcb23c5e5f
Source ID887ba618-9ac7-496e-aec2-f3b6e77372ce
Board ID887ba618-9ac7-496e-aec2-f3b6e77372ce
Provideradp_workforcenow
Provider Job Key947432
TitleCustomer Service Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextHouston, TX, US, Houston, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityHouston
Salary Raw52000.00 To 52000.00 (USD) Annually
Salary Min52,000
Salary Max52,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ef04c668-56a2-4be5-8f6f-c661cc9de2a3&ccId=19000101_000001&lang=en_US&type=JS&jobId=947432&jwId=9205554975152_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ef04c668-56a2-4be5-8f6f-c661cc9de2a3&ccId=19000101_000001&lang=en_US&type=JS&jobId=947432&jwId=9205554975152_1
First Seen At2026-05-31 18:42:21Z
Last Seen At2026-06-06 11:58:32Z
Last Checked At2026-06-06 11:58:32Z
Last Changed At2026-06-06 11:58:32Z
Inactive At—
Source Posted At2026-04-03 16:01:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;' data-pasted=\"true\"><strong><span style='font-family:\"Times New Roman\",serif;color:#445369;'>Job Summary:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;color:black;'>Meneses Law is an Immigration Law Firm seeking a&nbsp;<strong>Customer Service Supervisor&nbsp;</strong>to join our growing team.&nbsp;<br>&nbsp;In this role you will coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. Additionally, this role will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized.</span></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:#44546A;'>Essential Functions/Responsibilities:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Strategizing and monitoring the daily activities of customer service operations.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Assisting customer service staff with duties where required.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Training staff in customer service and company policies.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Assisting with the development and implementation of service policies and explaining these to staff and customers.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Maintaining documentation pertaining to customer service department activities.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Demonstrate exceptional communication skills, both over the phone and in writing.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;'>Must be able to work independently and with minimal supervision.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Perform any other tasks or functions deemed necessary to the daily operations of the employer.</span></strong></li></ul><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong>&nbsp;</strong></h2><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#44546A;'>Required Skills:&nbsp;</span></strong></h2><div style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>Must be able to communicate in English and Spanish.</span></strong></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Strong phone contact handling skills and active listening</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Customer orientation and ability to adapt/respond to diverse types of characters.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Proficient with Microsoft Office Suite and other relevant data tools.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to work independently and take initiative in problem-solving.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to collaborate with cross-functional teams and communicate findings effectively.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Excellent verbal and written communication skills.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Excellent organizational skills and attention to detail.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Able to type 45 WPM or more.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>English usage, spelling, grammar, and punctuation</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Proper phone etiquette&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Must be fluent in both English and Spanish.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><br></p><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#44546A;'>Key Competencies:&nbsp;</span></strong></h2><div style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Attention to detail and process orientation.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to act with integrity, professionalism, and confidentiality.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Self-motivated with excellent interpersonal skills.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Relationship building and influencing skills.</span></li></ul></div><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to work independently in a fast-paced environment and take initiative in problem-solving.</span></li></ul><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong>&nbsp;</strong></h2><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#44546A;'>Education and Experience:&nbsp;</span></strong></h2><div style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Strong phone contact handling skills and active listening</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Customer orientation and ability to adapt/respond to diverse types of characters.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;background:white;'><br></p><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#44546A;'>Physical Demands:&nbsp;</span></strong></h2><div style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\",serif;color:#44546A;'>T</span></strong><span style='font-family:\"Times New Roman\",serif;color:black;'>his position involves regular walking, standing sitting for extended periods of time, hearing, and talking.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Occasionally involve stooping, kneeling, or crouching</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Involves manual dexterity for using keyboard, mouse, and other office equipment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>The ability to move and lift items up to10 pounds.</span></li></ul></div><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong>&nbsp;</strong></h2><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#44546A;'>Benefits for Working at Meneses Law:</span></strong></h2><div style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>$52,000 Salary</span></h2></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Excellent Benefits (Medical, Employer Paid Dental, Vision, Employer Paid Life Insurance, 2 weeks of Paid Time Off, and 10 days of paid holidays)</span></h2></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>401k Safe Harbor Match</span></strong></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><strong><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Work Life Balance Schedule</span></strong><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>&nbsp;- Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions</span></h2></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Structured Training Programs</span></h2></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Meaningful Career Advancement Opportunities</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;color:#2F5496;font-weight:normal;'><span style='line-height:107%;font-family:\"Times New Roman\",serif;font-size:16px;color:black;'>Work with state-of-the-art technology.&nbsp;</span></h2></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Name Recognition &amp; Prestige Immigration Law Firm</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Birthday and Anniversary rewards</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Sophisticated, Challenging Work</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Times New Roman\",serif;'>Business Professional work environment</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Participate in a variety of volunteered events throughout the year</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\",serif;'>Must have the ability to work on a flexible schedule based on department and company needs</span></strong><span style='font-family:\"Times New Roman\",serif;'>.</span>&nbsp;</li></ul><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:#445369;'>About the Company:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Trebuchet MS\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.&nbsp;</span></strong></p>\n",
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