Program Specialist - Members Assistance

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  "location": {
    "raw": "Manistee, Michigan, 49660, United States",
    "city": "Manistee",
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{
  "list_job": {
    "id": "47",
    "isRemote": null,
    "location": {
      "city": "Manistee",
      "state": "Michigan"
    },
    "atsLocation": {
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      "state": null,
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    "departmentId": "18591",
    "locationType": "0",
    "jobOpeningName": "Program Specialist - Members Assistance",
    "departmentLabel": "Member Services",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Manistee",
      "state": "Michigan",
      "postalCode": "49660",
      "addressCountry": "United States"
    },
    "datePosted": "2025-04-25",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">LITTLE RIVER BAND OF OTTAWA INDIANS</span><br><span style=\"font-size: 14pt; font-weight: bold\">POSITION VACANCY ANNOUNCEMENT</span></p>\n<p><br><span style=\"font-weight: bold\">POSITION</span>: <span style=\"color: rgb(224, 62, 45); font-weight: bold\">Program Specialist – Dual Site – Members Assistance</span></p>\n<p><br><span style=\"font-weight: bold\">Pay Grade: NE6 Hiring Range</span> - $16.71 – $19.78 - $22.82 - <span style=\"font-weight: bold\">Commensurate with Verified Qualifications </span><br><span style=\"font-weight: bold\">Status: </span>Non-Exempt/Bi-weekly pay                      <span style=\"font-weight: bold\">Background Check: Extensive</span> </p>\n<p><br> <span style=\"font-weight: bold\">Indian Preference is applicable in accordance with Ordinance #15-600-02</span></p>\n<p><br><span style=\"font-weight: bold\">SUMMARY: </span></p>\n<p>The Members Assistance Program Specialist is responsible for processing program applications, answering questions, and ensuring an efficient operation from intake to completion at our two (2) Family Services Department service locations – Manistee and Muskegon. The position will also provide routine administrative support functions for the department.</p>\n<p><br><span style=\"font-weight: bold\">EMPLOYMENT QUALIFICATIONS: MINIMUM NECESSARY QUALIFICATIONS</span><br></p>\n<ul>\n<li>High School Diploma or GED; and</li>\n<li>Work experience of two (2) or more years as an Administrative Assistant or Case Aid or similar; and</li>\n<li>Knowledge of all other Little River programs and services may be required to refer for services; and</li>\n<li>Must possess and maintain a valid Michigan driver’s license with the ability to be insured under the company’s insurance policy.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">DUTIES AND RESPONSIBILITIES:</span><br></p>\n<ol>\n<li>Assists members in accessing services of department, providing referrals to other tribal programs or outside agencies as necessary.</li>\n<li>Helping clients with paperwork, such as program applications for benefits and providing ongoing support and follow-up.</li>\n<li>Ensure completeness of program applications and process in accordance with program requirements.</li>\n<li>Maintains program logs, program databases, and phone logs.</li>\n<li>Processes check requests for payments to vendors.</li>\n<li>Maintains department hardcopy and electronic files in accordance with department requirements. Ensure files are complete, orderly and readily accessible at all times.</li>\n<li>Maintains compliance with all applicable tribal, federal or state laws and procedures including grant funded program requirements.</li>\n<li>Assists supervisor with the research and compilation of data required for report development.</li>\n<li>Composes, types, and edits a variety of correspondence, reports, memoranda and other such documents.</li>\n<li>Processes mass and/or individual mailings to membership.</li>\n<li>Maintains confidentiality in all aspects of work and complies with all applicable tribal, federal, or state laws and procedures.</li>\n<li>All other position/department related duties as assigned by supervisor.</li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\">OTHER SKILLS AND ABILITIES:</span><br></p>\n<p>During the course of employment, the employee will consistently utilize and demonstrate strong verbal and written communication skills, strong organizational skills, strong interpersonal and teamwork skills, heightened attention to detail and accuracy, the ability to work cooperatively with other departments, and a commitment to confidentiality.</p>\n<p><br><span style=\"font-weight: bold\">SUPERVISORY RESPONSIBILITIES:</span><br>None</p>\n<p><br><span style=\"font-weight: bold\">PHYSICAL DEMANDS:</span><br></p>\n<p>Sitting for long periods of time, frequent walking, and occasional reaching, bending, kneeling, or stretching is to be expected. The nature of the work also involves manual dexterity to operate office equipment and while keyboarding. An employee will need normal or corrected to normal range of sight and hearing and will carry work-related materials up to fifty (50) pounds.  The employee may be required to provide service in home settings, which may require climbing of stairs and driving a motor vehicle for transportation.</p>\n<p><br><span style=\"font-weight: bold\">WORKING ENVIRONMENT:</span><br>Work is performed in a climate-controlled office environment. The employee’s work schedule may periodically need to be flexible and adjusted according to business need. The employee must be able to effectively handle stressful and compromising situations while remaining focused and professional, as well as be able to deal with difficult people without losing perspective. Occasional overnight or local travel will be necessary to attend meetings or trainings.</p>\n<p><br><span style=\"font-weight: bold\">Application Instructions: </span><br><span style=\"font-weight: bold\">Complete and Submit</span> an application form (on-line fillable) on the Tribe’s website www.lrboi-nsn.gov under “Employment” heading and to request a copy of the position description or by contacting Human <br>Resources at: LRBOI HR Department, 2608 Government Center Dr., Manistee, MI 49660<br> Phone: (231) 398-6859; Email: [email protected] . ATTN: HR<br> <br><span style=\"font-weight: bold\">To apply:</span> please submit completed LRBOI application, cover letter, resume, and a copy of Tribal ID front/back (if applicable); to:<br> LRBOI HR Department, 2608 Government Center Dr., Manistee, MI 49660<br> Fax: (231) 331-1233; Email: [email protected] .</p>\n<p><br><span style=\"font-weight: bold\">Conditions of employment with Little River Band of Ottawa Indians Tribal Government includes superior </span><span style=\"font-weight: bold\">performance in the selection process, including but not limited to all of the following: any pre-employment interviews, skills testing, credentialing, drug screening, background investigations, </span><span style=\"font-weight: bold\">reference checks and previous work history, passing a pre-employment drug test and background </span><br><span style=\"font-weight: bold\">investigation, possession of a valid Driver’s License throughout employment and being insurable under </span><span style=\"font-weight: bold\">the Tribe’s insurance policy and successfully completing a probationary introductory period.</span></p>\n<p><br><span style=\"font-weight: bold\">                For further information, please contact the LRBOI HR Department.</span><br><span style=\"font-weight: bold\">Posted: 05-06-2026                                                                                            Remove: Until Filled</span></p>",
    "compensation": "$16.71 - $19.78 - $22.82",
    "departmentId": "18591",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Program Specialist - Members Assistance",
    "departmentLabel": "Member Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://lrboi.bamboohr.com/careers/47",
    "employmentStatusLabel": "Full-Time"
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}