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Zone Service Mgr, West - DR/Ultrasound/mCT

35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2 · Remote, CO, US, Remote, CO; , US, REMOTE,; Remote, WA, US, Remote, WA; REMOTE, CA, US, REMOTE, CA; REMOTE, AZ, US, REMOTE, AZ; REMOTE, UT, US, REMOTE, UT · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2
TitleZone Service Mgr, West - DR/Ultrasound/mCT
Normalized title-
Department / team-
LocationCO, CO, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2
Sourcec663b262-9b67-4fc5-ac34-cee542514605
ATS providerADP Workforce Now Recruiting

Description

Zone Service Manager, West (Ultrasound / Radiology / Mobile CT) Travel within assigned Zone and nationally is required by the business: 60% Travel / 40% Home office Who We Are Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide. Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging. Role Description This leadership role is key in driving world-class, customer centric service delivery and growth in our Service lines. Responsible for leading Digital Radiography (DR) /Ultrasound (USS)/Mobile CT service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue. Pivots between headquarters, internal staff, suppliers, and field engineers, to ensure efficient and successful operations. Key duties and responsibilities, other duties may be assigned Responsible for DR/USS/Mobile service initiatives, strategies, and processes to improve shared services control, material productivity, customer satisfaction, and service delivery Manage employees and operations of the Field Service Employees (FSEs), Depot Employees, Dealer network and support Samsung Head Quarters (HQ) for rest of world Mobile CT Service Work with DR/USS/Mobile CT sales team to develop “win-win” strategies to capture incremental service business and grow service contracts Work with the Business Development Managers, Technical Service Operations leadership, and field engineers to coordinate and implement service contracts and support noncontract revenue growth Responsible for national service P&L and drive to achieve revenue and margin goals. Build strong relationships with customers, Sales Team and dealer network, creating and reinforcing customer satisfaction Promote teamwork, communication, and influence others to achieve business results, driving revenue and creative non-contract revenue programs Promote the use of internal support resources, third party service providers and other subject matter experts, champion escalations, and coordination of necessary resources for speedier resolution of DR service delivery issues Able to conduct professional presentations to customers utilizing PowerPoint, or other presentation programs Manage parts consumption and usage, and approval mechanisms to control material costs, either as a shared service, or as a direct leader Ensure escalations are managed and corrected quickly and professionally Establish goals and objectives for all FSEs and review performance against operating plans and standards Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Bachelor’s degree in, or 10 plus years in leadership role , MBA a plus 10+ years of experience in an operations leadership role in in Healthcare Services Proven ability to demonstrate a comprehensive understanding of the Service Business Demonstrated ability to assemble facts from various areas, analyze data, and provide informed recommendations to management Competencies & Skills Professional communicator with fluency in English and exceptional verbal and written communication skills Self-starter and team player that will work effectively in a demanding, fast-paced and entrepreneurial environment High attention to detail Works with a sense of urgency Understanding of terminology and ability to share and communicate effectively within the group Ability to organize and prioritize tasks resulting in consistent productivity Ability to function within and support a team environment and build strong working relationships Dependable and punctual Ability to meet accuracy and productivity goals Excellent problem solving skills, ability to evaluate situation and prioritize factors in decision making Has the ability to understand data and make decisions accordingly Has the ability to utilize data to present fact-based recommendations for the business Self-motivated, utilize available resources for self-improvement and development Flexible: able to follow directives and accomplish tasks outside of normal duties Computer & Analytical Skills You must be excellent with technology , be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome Physical Requirements Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation Benefits We offer a comprehensive benefit package which includes: Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution ) Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution ) Vision (Blue Cross Blue Shield): 100% company paid Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid 401k Retirement (Fidelity): 100% company match up to 5% Tax Deferred Health Care Savings Programs Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft Generous paid time off, tuition reimbursement, and more! Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.

Full job record

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Org ID7f6a8ecb-68a3-459c-9f4f-3bac9057f361
Source IDc663b262-9b67-4fc5-ac34-cee542514605
Board IDc663b262-9b67-4fc5-ac34-cee542514605
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Provider Job Key569243
TitleZone Service Mgr, West - DR/Ultrasound/mCT
Normalized Title—
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CountryUnited States
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First Seen At2026-06-03 08:28:47Z
Last Seen At2026-06-06 12:17:36Z
Last Checked At2026-06-06 12:17:36Z
Last Changed At2026-06-06 12:17:36Z
Inactive At—
Source Posted At2026-06-02 16:32:00Z
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div id=\"isPasted\"><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 19px; font-family: Roboto; color: rgb(0, 0, 0);\">Zone Service Manager, West (Ultrasound / Radiology / Mobile CT)</span></strong></p><p><strong><span style=\"font-family: 'times new roman',serif;\">Travel within assigned Zone and nationally is required by the business: &nbsp;60% Travel / 40% Home office</span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Who We Are</span></strong></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Samsung HME America (Healthcare and Medical Equipment) is Samsung&rsquo;s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung&rsquo;s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung&rsquo;s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.</span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Backed by Samsung Electronics&rsquo; global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.</span><strong><span style=\"font-family:Roboto;color:#75787B;\"> </span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Role Description</span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: left;\"><span style='font-size: 16px; font-family: \"times new roman\", serif;'>This leadership role is key in driving world-class, customer centric service delivery and growth in our Service lines. Responsible for leading Digital Radiography (DR) /Ultrasound (USS)/Mobile CT service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue. Pivots between headquarters, internal staff, suppliers, and field engineers, to ensure efficient and successful operations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Key duties and responsibilities,</span></strong><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">other duties may be assigned</span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Responsible for DR/USS/Mobile service initiatives, strategies, and processes to improve shared services control, material productivity, customer satisfaction, and service delivery</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Manage employees and operations of the Field Service Employees (FSEs), Depot Employees, Dealer network and support Samsung Head Quarters (HQ) for rest of world Mobile CT Service</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Work with DR/USS/Mobile CT sales team to develop &ldquo;win-win&rdquo; strategies to capture incremental service business and grow service contracts</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Work with the Business Development Managers, Technical Service Operations leadership, and field engineers to coordinate and implement service contracts and support noncontract revenue growth</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Responsible for national service P&amp;L and drive to achieve revenue and margin goals.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Build strong relationships with customers, Sales Team and dealer network, creating and reinforcing customer satisfaction</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Promote teamwork, communication, and influence others to achieve business results, driving revenue and creative non-contract revenue programs</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Promote the use of internal support resources, third party service providers and other subject matter experts, champion escalations, and coordination of necessary resources for speedier resolution of DR service delivery issues</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Able to conduct professional presentations to customers utilizing PowerPoint, or other presentation programs</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Manage parts consumption and usage, and approval mechanisms to control material costs, either as a shared service, or as a direct leader&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Ensure escalations are managed and corrected quickly and professionally</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Establish goals and objectives for all FSEs and review performance against operating plans and standards&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;background:white;'><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Qualifications and Requirements:</span></strong><strong><span style=\"font-family:Roboto;color:#75787B;\"> </span></strong><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Education &amp; Experience</span></strong></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Bachelor&rsquo;s degree in, or 10 plus years in leadership role , MBA a plus</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>10+ years of experience in an operations leadership role in in Healthcare Services</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Proven ability to demonstrate a comprehensive understanding of the Service Business</li><li style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15;'>Demonstrated ability to assemble facts from various areas, analyze data, and provide informed recommendations to management</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Competencies &amp; Skills</span></strong></p><ul><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Professional communicator with fluency in English and exceptional verbal and written communication skills&nbsp;<br></span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Self-starter and team player that will work effectively in a demanding, fast-paced and entrepreneurial environment&nbsp;</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>High attention to detail</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Works with a sense of urgency</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Understanding of terminology and ability to share and communicate effectively within the group</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Ability to organize and prioritize tasks resulting in consistent productivity</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Ability to function within and support a team environment and build strong working relationships</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Dependable and punctual</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Ability to meet accuracy and productivity goals</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Excellent problem solving skills, ability to evaluate situation and prioritize factors in decision making</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Has the ability to understand data and make decisions accordingly</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Has the ability to utilize data to present fact-based recommendations for the business</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Self-motivated, utilize available resources for self-improvement and development</span></li><li style=\"font-size: 16px; line-height: 1.15;\"><span style='font-family: \"times new roman\", serif;'>Flexible: able to follow directives and accomplish tasks outside of normal duties&nbsp;<br></span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-family:Roboto;color:#1428A0;\">Computer &amp; Analytical Skills</span></strong></p><ul><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>You must be <u>excellent with technology</u>, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Physical Requirements</span></strong></p><ul><li data-pasted=\"true\" style='font-family: \"times new roman\", serif; font-size: 16px; line-height: 1.15; color: rgb(0, 0, 0);'>Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Benefits</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">We offer a comprehensive benefit package which includes:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Medical (Blue Cross Blue Shield): 5 PPO Plans (<em>with up to 95% employer contribution</em>)</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Dental (Blue Cross Blue Shield): 2 PPO Plans (<em>with up to 80% employer contribution</em>)</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Vision (Blue Cross Blue Shield):&nbsp;100% company paid</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Short/Long Term Disability, Life &amp; AD&amp;D (The Standard):&nbsp;100% company paid</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">401k Retirement (Fidelity):&nbsp;100% company match up to 5%</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Tax Deferred Health Care Savings Programs</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Generous paid time off, tuition reimbursement, and more!</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Inclusion and Diversity Statement: </span></strong><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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