Sales Engineer - Products

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    "ExternalDescriptionStr": "<p><strong>Position Summary:</strong><br>Black Box is a leading Control Room technology provider trusted by customers for mission-critical operations in the world’s most demanding high-performance control room/command center environments. &nbsp;We specialize in the design and manufacturing of KVM, AV, and IoT product solutions, delivering secure, real-time data access and management for our customers.<br><br>We are seeking a highly skilled Sales Engineer with deep expertise in KVM and/or Command/Control Center environments.&nbsp; This role serves as a primary technical resource for sales support, and is responsible for actively driving and managing the technology evaluation stage of the solution sales process.&nbsp; The Sales Engineer works in conjunction with the sales team as the key technical advisor and product advocate to ensure validated solutions for customer applications.&nbsp; This role is responsible for assuring proper technical performance of new system deployments from design, implementation and commissioning, and any future business through advanced or escalated product support.</p><p><strong>Responsibilities</strong>:</p><ul><li>Maintain expert level of company product knowledge and applications.</li><li>Articulate technology and product positioning to both business and technical users.</li><li>Provide design and specification development support to resellers, integrators, and distributors.</li><li>Deliver, or assist with, customer presentations and/or technical demonstrations on core products/services, advanced applications, and emerging technologies (such presentations may be done in-person or virtually).</li><li>Assist sales with responding to functional and technical elements of RFIs/RFPs.</li><li>Understand and convey customer requirements to other organizational functions.</li><li>Perform technical/product training for internal team members and external customers/partners.</li><li>Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools.</li><li>Travel to project sites to perform deployment, set-up, commissioning, and training service.</li><li>Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues.</li><li>Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.&nbsp;</li><li>Identify customer's needs and sales opportunities to help maintain future growth.</li><li>May assist product engineering with new product evaluation, testing, and qualification.</li><li>Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process.&nbsp;</li><li>Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.</li><li>Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback.</li></ul><p><br><strong>Qualifications/Requirements:</strong></p><ul><li>Associate’s degree in engineering, Engineering Technology or Computer Science; significant experience within this industry may be substituted for candidates without formal degree.</li><li>&nbsp;Minimum of 5 years of data networking experience in field service, data center or related IT technician environment.</li><li>Industry and manufacturer specific certifications preferred (examples:&nbsp; A+, Server+, Network+, Microsoft Certifications).</li><li>Excellent written, verbal and listening communication with internal and external stakeholders.</li><li>Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind.</li><li>Experience or certifications in computer networking, signal switching, programming/coding for control and visualization technologies.</li><li>In depth understanding of Ethernet protocol/switching/packet processing and network architecture topologies.&nbsp; &nbsp;</li><li>Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches.</li><li>Ability to read blueprints, architectural, mechanical, and electrical documents.</li><li>Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment.</li><li>Strong organizational skills with ability to manage multiple priorities.</li><li>Extensive travel is required primarily in North America, with the ability to depart with minimal advance notice.&nbsp; International travel may be required occasionally.</li><li>Must have a valid United States (US) driver’s license ability to obtain a valid passport.</li></ul><p>&nbsp;</p><p>#LI-VB1</p>",
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