Quality and Reporting Coordinator

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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Quality and Reporting Coordinator</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 &amp; 250 respectfully.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reporting to the Planning Manager (Planned Maintenance), the Quality and Reporting Coordinator is an essential part of the Special Projects Division; organising, planning and liaising with the rest of the Planned Maintenance team as well as the Field Team and wider business to ensure operations run smoothly in the department.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position: </span>Quality Reporting Coordinator</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Customer Solution Centre, Slough, Berkshire</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Type: </span>permanent, full-time</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hours: </span>Monday to Friday, 37.5 hours per week</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary: </span>£27,081 per annum</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Benefits: </span>24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing support</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">Be a part of high performing teams in a fast-paced environment that embraces a culture of continuous improvement and be prepared to take responsibility and accountability for your role.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Transferring and recording data into multiple spreadsheets in line with company's guidelines and standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Process end of day reports and communicate <span style=\"color: rgb(66, 66, 66)\">reporting within the business.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">Check in house management systems to ensure data is captured correctly and update accordingly before processing across multiple spreadsheets and cross referencing this against the daily SA report. </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">To liaise and communicate regularly with the field engineers and field management teams to ensure completion of work.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitoring the email inbox to ensure all data is captured. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">Use in house management systems to raise further work acknowledgements for the client to review and decide next steps. </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">To escalate operational difficulties to the planning managers in a timely manner, which enables solutions.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(51, 62, 73)\">Support the planning teams with various administrative tasks. </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">To ensure call handling and GDPR are adhered to at all times and inbound &amp; outbound phone calls are handled within the agreed time frame to help drive customer satisfaction. </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To allocate all WNS contract works to Field Engineers which ensures that work is programmed to optimise Field Engineers productivity, within specified geographic.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To ensure field engineers are planned efficiently and to a high standard, to count towards the completion of jobs to help the team achieve monthly &amp; yearly targets.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To allocate work and meet all traffic management and permit requirements for a geographic area with zero fines attributed to the allocation of work.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Undertake any other reasonable ad-hoc duties, activities or projects as requested by management.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be aware of all Lanes Group policies and your responsibilities towards them.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then <em>we </em>are the right Company for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About you:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ideal candidate will:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be hard working and respectful</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comply with health and safety standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have good knowledge of Microsoft 365 and Google Suite and ideally Salesforce...</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have solid communication skills (both written and verbal) with professional telephone etiquette</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be resourceful and proactive</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong prioritising and multi-tasking skills, ability to work under pressure and on own initiative</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have the ability to deal with people at different levels</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\"><span style=\"color: rgb(0, 0, 255)\">Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.</span></span></em></span></p>",
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