Member Services Representative-New Britain

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    "jobTitle": "Member Services Representative-New Britain",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events. </span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Provide excellent service and a welcoming environment to members, guests, and program participants;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Communicate effectively and courteously in all interactions;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Greet each person (by name if possible) who enters the reception area (or calls) with a friendly verbal greeting and a smile;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Answer and refer all incoming calls in a courteous manner (within 3 rings);</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Multi-task, answer the phone while performing a variety of clerical duties and providing excellent service; </span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Perform various clerical duties including but not limited to signing up new members, enrolling members in programs, entering payments, generating receipts, and maintaining accurate and up to date records;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Be knowledgeable about&#160;Meriden-New Britain-Berlin YMCA memberships, programs, and events;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Sell memberships and promote&#160;Meriden-New Britain-Berlin YMCA programs;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Build relationships with members and help members connect with one another and to the&#160;Meriden-New Britain-Berlin YMCA; </span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Handle and resolve membership concerns and inform Member Service Desk&#160; Supervisor and Membership and Marketing Director about any problems or concerns;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Apply all&#160;Meriden-New Britain-Berlin YMCA policies dealing with member services; </span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Ensure all schedules, forms, flyers, packets and brochures located at the Member Service Desk are fully stocked and ready to hand out as needed;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Maintain confidentiality regarding members, participants, and Meriden-New Britain-Berlin&#160; YMCA business;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Inform your supervisor if you cannot make your shift and find a replacement if necessary;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Attend staff meetings and trainings as requested;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Follow all policies and procedures outlined by the Meriden-New Britain-Berlin&#160;YMCA;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">Maintains cleanliness and organization of the lobby and member service desk areas;</span></span></li>\r\n\t<li><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:12px;\">All other duties as assigned.</span></span></li>\r\n</ol>\r\n\r\n<p>&#160;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:9pt;\">YMCA COMPETENCIES (Organizational Leader):</span></strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:9pt;\">Mission Advancement:</span></strong><span style=\"font-size:9pt;\"> Incorporates the Y&#8217;s mission and values into the organization&#8217;s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:9pt;\">Collaboration:</span></strong><span style=\"font-size:9pt;\"> Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:9pt;\">Operational Effectiveness:</span></strong><span style=\"font-size:9pt;\"> Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:9pt;\">Personal Growth:</span></strong><span style=\"font-size:9pt;\"> Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.</span></span></p>",
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