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System Status Controller (Dispatch)

CCCA6BCA98FD202E9E34478B0FA6F33A · Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA · Active · Paycom ATS

Job facts

Field	Value
Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Title	System Status Controller (Dispatch)
Normalized title	-
Department / team	Telecommunications
Location	Tampa, FL, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-06-02 / 2026-06-03
Changed / last seen	2026-06-03 / 2026-06-06

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Company jobs	Active postings from CCCA6BCA98FD202E9E34478B0FA6F33A.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Paycom ATS.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Tampa.	Open
Department jobs	Active postings in Telecommunications.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Source	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
ATS provider	Paycom ATS

Description

Description Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The System Status Controller’s primary responsibility is receiving and processing requests for emergency and non-emergency ambulance and medical transportation services. This position reports to the Communications Supervisor and in his or her absence the Operations Manager. Strategic/Transformational Duties and Responsibilities Provide exceptional customer service as well as accurate and timely services and maintaining system status control. Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Responsible for receiving and processing requests for emergency and non-emergency ambulance service Process requests for ALS, BLS, and Psychiatric Services services as appropriate. Collect and report operational metrics as required. Prompt and regular attendance at work. Consistently receives requests and enters them into the CAD system selecting and dispatching the appropriate unit(s) to the call. Provide information and referrals to community members. Conduct intake evaluations by phone and in person as determined by program needs. Maintain accurate system status control. Evaluates most efficient and effective utilization of system unit hours. Apply the System Status Plan to daily operations. Communicate professionally with clients, public service personnel, external and internal team members and other stakeholders. Direct resources during major/mass casualty incidents. Knowledge of the Baker Act standards as it applies to the transportation of patients. Must maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP). Maintain a positive and professional working relationship with other individuals within the agency, community, and EMS system. Responsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP) and the Crisis Center Policy Manual. Must attend all Continuing Education (CE) courses and maintain current EMD certification for the duration of employment. Respond to requests by law enforcement to dispatch mental health transportation resources. Provide information/referrals and perform intake functions for Crisis Center Services. Providing exceptional customer service to both internal and external customers. Performs other such duties as may be required. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience High School Diploma or General Education Degree (GED). Obtain Florida EMD, ICS 100, 200 and 700, and Baker Act training within one year of hire date. Microsoft Office experience Obtain computer skills and multi-task effectively in a fast-paced environment both on the telephone and computer. In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position. Experience in Customer Service and/or Dispatch preferred. Participate in Mental Health First Aid training. Become a certified Emergency Medical Dispatcher within the first year of employment. Knowledge, Skills, and Abilities Knowledge of Florida Chapter 394, 401, and 10D-66 Florida Administrative code. Knowledge of the Baker Act as it relates to TransCare. Knowledge of EMS radio systems and codes. Knowledge of computer systems. Knowledge of basic software programs. Knowledge of supervisory principles and practices. Knowledge of trauma transport protocol. Knowledge of Florida statewide run report. Ability to understand and apply applicable policies and procedures. Ability to determine work priorities and ensure proper completion of work assignments. Ability to communicate effectively verbally and in writing. Ability to utilize problem-solving techniques. Ability to work independently. Ability to work effectively in a fast-paced environment. Ability to multitask. Ability to establish and maintain effective working relationships with others. Skill in the operation of word processing software programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Work is performed indoors. Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. Hearing: Must be able to hear sufficiently to obtain information provided by partner emergency response entities, patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel. Working Conditions : Duties are performed primarily in an office setting. The noise level is moderate. Travel : Minimal. Hours : Rotating A/B shift includes weekends and holidays. TransCare is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and /or weekends. Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Full job record

Job ID	51ece1810c028f913541fe4f7e7deddb2968bdbd
Org ID	1da4137c-26d8-488b-aa50-5e0ecd641e70
Source ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Board ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Provider	paycom
Provider Job Key	162823
Title	System Status Controller (Dispatch)
Normalized Title	—
Status	active
Active	yes
Location Text	Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA
Department	Telecommunications
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	FL
City	Tampa
Salary Raw	Description Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The System Status Controller’s primary responsibility is receiving and processing requests for emergency and non-emergency ambulance and medical transportation services. This position reports to the Communications Supervisor and in his or her absence the Operations Manager. Strategic/Transformational Duties and Responsibilities Provide exceptional customer service as well as accurate and timely services and maintaining system status control. Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Responsible for receiving and processing requests for emergency and non-emergency ambulance service Process requests for ALS, BLS, and Psychiatric Services services as appropriate. Collect and report operational metrics as required. Prompt and regular attendance at work. Consistently receives requests and enters them into the CAD system selecting and dispatching the appropriate unit(s) to the call. Provide information and referrals to community members. Conduct intake evaluations by phone and in person as determined by program needs. Maintain accurate system status control. Evaluates most efficient and effective utilization of system unit hours. Apply the System Status Plan to daily operations. Communicate professionally with clients, public service personnel, external and internal team members and other stakeholders. Direct resources during major/mass casualty incidents. Knowledge of the Baker Act standards as it applies to the transportation of patients. Must maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP). Maintain a positive and professional working relationship with other individuals within the agency, community, and EMS system. Responsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP) and the Crisis Center Policy Manual. Must attend all Continuing Education (CE) courses and maintain current EMD certification for the duration of employment. Respond to requests by law enforcement to dispatch mental health transportation resources. Provide information/referrals and perform intake functions for Crisis Center Services. Providing exceptional customer service to both internal and external customers. Performs other such duties as may be required. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience High School Diploma or General Education Degree (GED). Obtain Florida EMD, ICS 100, 200 and 700, and Baker Act training within one year of hire date. Microsoft Office experience Obtain computer skills and multi-task effectively in a fast-paced environment both on the telephone and computer. In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position. Experience in Customer Service and/or Dispatch preferred. Participate in Mental Health First Aid training. Become a certified Emergency Medical Dispatcher within the first year of employment. Knowledge, Skills, and Abilities Knowledge of Florida Chapter 394, 401, and 10D-66 Florida Administrative code. Knowledge of the Baker Act as it relates to TransCare. Knowledge of EMS radio systems and codes. Knowledge of computer systems. Knowledge of basic software programs. Knowledge of supervisory principles and practices. Knowledge of trauma transport protocol. Knowledge of Florida statewide run report. Ability to understand and apply applicable policies and procedures. Ability to determine work priorities and ensure proper completion of work assignments. Ability to communicate effectively verbally and in writing. Ability to utilize problem-solving techniques. Ability to work independently. Ability to work effectively in a fast-paced environment. Ability to multitask. Ability to establish and maintain effective working relationships with others. Skill in the operation of word processing software programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Work is performed indoors. Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. Hearing: Must be able to hear sufficiently to obtain information provided by partner emergency response entities, patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel. Working Conditions : Duties are performed primarily in an office setting. The noise level is moderate. Travel : Minimal. Hours : Rotating A/B shift includes weekends and holidays. TransCare is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and /or weekends. Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=162823&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=162823&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
First Seen At	2026-06-03 10:14:30Z
Last Seen At	2026-06-06 09:58:09Z
Last Checked At	2026-06-06 09:58:09Z
Last Changed At	2026-06-03 10:14:30Z
Inactive At	—
Source Posted At	2026-06-02 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CCCA6BCA98FD202E9E34478B0FA6F33A/date=2026-06-06/2026-06-06T09-58-07-723Z-3c1eaf6811dbe3b414e8b9043a1048b20deda72a1c9afd14ff1bd43db1b256ba.json

Event Fields

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Parsed Structured

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Extensions

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Native Structured

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    "jobTitle": "System Status Controller (Dispatch)",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Position Summary</span></span></span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The System Status Controller’s primary responsibility is receiving and processing requests for emergency and non-emergency ambulance and medical transportation services. This position reports to the Communications Supervisor and in his or her absence the Operations Manager. </span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Strategic/Transformational</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#ff0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide exceptional customer service as well as accurate and timely services and maintaining system status control. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. </span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Transactional/Administrative</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#ff0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for receiving and processing requests for emergency and non-emergency ambulance service</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Process requests for ALS, BLS, and Psychiatric Services services as appropriate.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Collect and report operational metrics as required.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Prompt and regular attendance at work.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Consistently receives requests and enters them into the CAD system selecting and dispatching the appropriate unit(s) to the call.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide information and referrals to community members.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Conduct intake evaluations by phone and in person as determined by program needs.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate system status control.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Evaluates most efficient and effective utilization of system unit hours.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Apply the System Status Plan to daily operations.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicate professionally with clients, public service personnel, external and internal team members and other stakeholders.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Direct resources during major/mass casualty incidents.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the Baker Act standards as it applies to the transportation of patients. </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Must maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP).</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Maintain a positive and professional working relationship with other individuals within the agency, community, and EMS system.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP) and the Crisis Center Policy Manual.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Must attend all Continuing Education (CE) courses and maintain current EMD certification for the duration of employment.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Respond to requests by law enforcement to dispatch mental health transportation</span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> resources.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide information/referrals and perform intake functions for Crisis Center Services.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Providing exceptional customer service to both internal and external customers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Performs other such duties as may be required.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Required Competencies </span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Judgment </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Education and Experience</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">High School Diploma or General Education Degree (GED).</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Obtain Florida EMD, ICS 100, 200 and 700, and Baker Act training within one year of hire date.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Microsoft Office experience</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Obtain computer skills and multi-task effectively in a fast-paced environment both on the telephone and computer.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Experience in Customer Service and/or Dispatch preferred.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in Mental Health First Aid training.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Become a certified Emergency Medical Dispatcher within the first year of employment.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Knowledge, Skills, and Abilities</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Florida Chapter 394, 401, and 10D-66 Florida Administrative code.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the Baker Act as it relates to TransCare.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of EMS radio systems and codes.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of computer systems.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of basic software programs.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of supervisory principles and practices.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of trauma transport protocol.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Florida statewide run report.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to understand and apply applicable policies and procedures.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to determine work priorities and ensure proper completion of work</span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> assignments.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate effectively verbally and in writing.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to utilize problem-solving techniques.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work effectively in a fast-paced environment.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to multitask.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Skill in the operation of word processing software programs on a personal</span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> computer.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Physical Demands/Working Conditions</span></span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Physical Requirement: </span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time.  Work is performed indoors.</span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Hearing: Must be able to hear sufficiently to obtain information provided by partner emergency response entities, patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Working Conditions</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Duties are performed primarily in an office setting. The noise level is moderate.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Travel</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Minimal.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Hours</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Rotating A/B shift includes weekends and holidays. TransCare is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and /or weekends. Employee may be re-called to duty in the event of a declared disaster or emergency.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></span></em></span></span></p>",
    "jobCategory": "Telecommunications",
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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"System Status Controller (Dispatch)\",\"identifier\":\"J13R58162823\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/162823\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: TelecommunicationsPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The System Status Controller’s primary responsibility is receiving and processing requests for emergency and non-emergency ambulance and medical transportation services. This position reports to the Communications Supervisor and in his or her absence the Operations Manager. \\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvide exceptional customer service as well as accurate and timely services and maintaining system status control. \\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tResponsible for receiving and processing requests for emergency and non-emergency ambulance service\\n\\tProcess requests for ALS, BLS, and Psychiatric Services services as appropriate.\\n\\tCollect and report operational metrics as required.\\n\\tPrompt and regular attendance at work.\\n\\tConsistently receives requests and enters them into the CAD system selecting and dispatching the appropriate unit(s) to the call.\\n\\tProvide information and referrals to community members.\\n\\tConduct intake evaluations by phone and in person as determined by program needs.\\n\\tMaintain accurate system status control.\\n\\tEvaluates most efficient and effective utilization of system unit hours.\\n\\tApply the System Status Plan to daily operations.\\n\\tCommunicate professionally with clients, public service personnel, external and internal team members and other stakeholders.\\n\\tDirect resources during major/mass casualty incidents.\\n\\tKnowledge of the Baker Act standards as it applies to the transportation of patients. \\n\\tMust maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP).\\n\\tMaintain a positive and professional working relationship with other individuals within the agency, community, and EMS system.\\n\\tResponsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP) and the Crisis Center Policy Manual.\\n\\tMust attend all Continuing Education (CE) courses and maintain current EMD certification for the duration of employment.\\n\\tRespond to requests by law enforcement to dispatch mental health transportation resources.\\n\\tProvide information/referrals and perform intake functions for Crisis Center Services.\\n\\tProviding exceptional customer service to both internal and external customers.\\n\\tPerforms other such duties as may be required.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tHigh School Diploma or General Education Degree (GED).\\n\\tObtain Florida EMD, ICS 100, 200 and 700, and Baker Act training within one year of hire date.\\n\\tMicrosoft Office experience\\n\\tObtain computer skills and multi-task effectively in a fast-paced environment both on the telephone and computer.\\n\\tIn the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position.\\n\\tExperience in Customer Service and/or Dispatch preferred.\\n\\tParticipate in Mental Health First Aid training.\\n\\tBecome a certified Emergency Medical Dispatcher within the first year of employment.\\n\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of Florida Chapter 394, 401, and 10D-66 Florida Administrative code.\\n\\tKnowledge of the Baker Act as it relates to TransCare.\\n\\tKnowledge of EMS radio systems and codes.\\n\\tKnowledge of computer systems.\\n\\tKnowledge of basic software programs.\\n\\tKnowledge of supervisory principles and practices.\\n\\tKnowledge of trauma transport protocol.\\n\\tKnowledge of Florida statewide run report.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to determine work priorities and ensure proper completion of work assignments.\\n\\tAbility to communicate effectively verbally and in writing.\\n\\tAbility to utilize problem-solving techniques.\\n\\tAbility to work independently.\\n\\tAbility to work effectively in a fast-paced environment.\\n\\tAbility to multitask.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tSkill in the operation of word processing software programs on a personal computer.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time.  Work is performed indoors.\\n\\n\\n\\tVision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.\\n\\tHearing: Must be able to hear sufficiently to obtain information provided by partner emergency response entities, patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.\\n\\tSpeech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.\\n\\n\\nWorking Conditions: Duties are performed primarily in an office setting. The noise level is moderate.\\n\\nTravel: Minimal.\\n\\nHours: Rotating A/B shift includes weekends and holidays. TransCare is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and /or weekends. Employee may be re-called to duty in the event of a declared disaster or emergency.\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"Position Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The System Status Controller’s primary responsibility is receiving and processing requests for emergency and non-emergency ambulance and medical transportation services. This position reports to the Communications Supervisor and in his or her absence the Operations Manager. \\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvide exceptional customer service as well as accurate and timely services and maintaining system status control. \\n\\tParticipates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tResponsible for receiving and processing requests for emergency and non-emergency ambulance service\\n\\tProcess requests for ALS, BLS, and Psychiatric Services services as appropriate.\\n\\tCollect and report operational metrics as required.\\n\\tPrompt and regular attendance at work.\\n\\tConsistently receives requests and enters them into the CAD system selecting and dispatching the appropriate unit(s) to the call.\\n\\tProvide information and referrals to community members.\\n\\tConduct intake evaluations by phone and in person as determined by program needs.\\n\\tMaintain accurate system status control.\\n\\tEvaluates most efficient and effective utilization of system unit hours.\\n\\tApply the System Status Plan to daily operations.\\n\\tCommunicate professionally with clients, public service personnel, external and internal team members and other stakeholders.\\n\\tDirect resources during major/mass casualty incidents.\\n\\tKnowledge of the Baker Act standards as it applies to the transportation of patients. \\n\\tMust maintain neat and professional appearance at all times in accordance with Standard Operating Procedures (SOP).\\n\\tMaintain a positive and professional working relationship with other individuals within the agency, community, and EMS system.\\n\\tResponsible for adhering to all policies and procedures provided in the Standard Operating Procedures (SOP) and the Crisis Center Policy Manual.\\n\\tMust attend all Continuing Education (CE) courses and maintain current EMD certification for the duration of employment.\\n\\tRespond to requests by law enforcement to dispatch mental health transportation resources.\\n\\tProvide information/referrals and perform intake functions for Crisis Center Services.\\n\\tProviding exceptional customer service to both internal and external customers.\\n\\tPerforms other such duties as may be required.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tHigh School Diploma or General Education Degree (GED).\\n\\tObtain Florida EMD, ICS 100, 200 and 700, and Baker Act training within one year of hire date.\\n\\tMicrosoft Office experience\\n\\tObtain computer skills and multi-task effectively in a fast-paced environment both on the telephone and computer.\\n\\tIn the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position.\\n\\tExperience in Customer Service and/or Dispatch preferred.\\n\\tParticipate in Mental Health First Aid training.\\n\\tBecome a certified Emergency Medical Dispatcher within the first year of employment.\\n\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnowledge of Florida Chapter 394, 401, and 10D-66 Florida Administrative code.\\n\\tKnowledge of the Baker Act as it relates to TransCare.\\n\\tKnowledge of EMS radio systems and codes.\\n\\tKnowledge of computer systems.\\n\\tKnowledge of basic software programs.\\n\\tKnowledge of supervisory principles and practices.\\n\\tKnowledge of trauma transport protocol.\\n\\tKnowledge of Florida statewide run report.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to determine work priorities and ensure proper completion of work assignments.\\n\\tAbility to communicate effectively verbally and in writing.\\n\\tAbility to utilize problem-solving techniques.\\n\\tAbility to work independently.\\n\\tAbility to work effectively in a fast-paced environment.\\n\\tAbility to multitask.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tSkill in the operation of word processing software programs on a personal computer.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time.  Work is performed indoors.\\n\\n\\n\\tVision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.\\n\\tHearing: Must be able to hear sufficiently to obtain information provided by partner emergency response entities, patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.\\n\\tSpeech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.\\n\\n\\nWorking Conditions: Duties are performed primarily in an office setting. The noise level is moderate.\\n\\nTravel: Minimal.\\n\\nHours: Rotating A/B shift includes weekends and holidays. TransCare is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and /or weekends. Employee may be re-called to duty in the event of a declared disaster or emergency.\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Telecommunications\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
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