Home › Companies › Hdks Fa Ca2 Oraclecloud Com CX 1 › Sr. Claims Representative - Rideshare
Sr. Claims Representative - Rideshare
Hdks Fa Ca2 Oraclecloud Com CX 1 · Waterloo, ONT, Canada; Waterloo - 111 Westmount S; Toronto - 351 King E; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Mississauga - 77 City Centre; Ottawa - 343 Preston; Dartmouth - 100 Venture Run · Hybrid · Active · $51,300–$94,400 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hdks Fa Ca2 Oraclecloud Com CX 1 |
| Title | Sr. Claims Representative - Rideshare |
| Normalized title | - |
| Department / team | Claims |
| Location | Waterloo, Canada |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $51,300–$94,400 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hdks Fa Ca2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Waterloo. | Open |
| Department jobs | Active postings in Claims. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hdks Fa Ca2 Oraclecloud Com CX 1 |
| Source | f92001ae-1980-414f-9c58-2d4419b9c790 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Opportunity
We are seeking a motivated and detail-oriented professional to join our team. In this role, you will be responsible for supporting daily operations, collaborating with internal teams, and ensuring tasks are completed efficiently and accurately. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment.
What To Expect
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external Manage complex and/or commercial auto claims Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary Work with the customer, preferred vendors, and other stakeholders to determine the best way to resolve the claim Maintain detailed file records by entering pertinent data into the appropriate systems Process claims payments within your authority level Initiate salvage and subrogation procedures on assigned claims Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies Achieve and maintain a file disposition rate of 100% on a monthly basis Other duties as assigned
What You Bring
Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous. Preferably, you have a University degree in any discipline or a college diploma or the CIP designation Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective. Knowledge of claims processes and procedures Experience in both tort and DCPD provinces is an asset An active adjuster license in New Brunswick or the ability to be licensed You excel under and are comfortable with change A demonstrated ability to work efficiently in a high volume, fast-paced environment Strong analytical and decision-making skills-detail-oriented and highly organized A high proficiency with Windows based programs with excellent keyboarding skills You are team oriented - you value collegiality and accomplishing goals together You’re an excellent communicator (written and verbal) and an even better listener Bilingualism is an asset (French and English) Salary Range: $51,300 - $94,400
Organization
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Company
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
#IND1
Full job record
| Job ID | 51ccafd6d0c0fc31b096f496fd543dff763321e5 |
| Org ID | 5cd60e0f-4918-41e9-8df8-3cbe75f5b740 |
| Source ID | f92001ae-1980-414f-9c58-2d4419b9c790 |
| Board ID | f92001ae-1980-414f-9c58-2d4419b9c790 |
| Provider | oracle_hcm |
| Provider Job Key | 9101 |
| Title | Sr. Claims Representative - Rideshare |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Waterloo, ONT, Canada; Waterloo - 111 Westmount S; Toronto - 351 King E; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Mississauga - 77 City Centre; Ottawa - 343 Preston; Dartmouth - 100 Venture Run |
| Department | Claims |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | Canada |
| Region | — |
| City | Waterloo |
| Salary Raw | Salary Range: $51,300 - $94,400 Organization Definity is the parent company to some of Canada’s most long-stand |
| Salary Min | 51,300 |
| Salary Max | 94,400 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9101 |
| Apply URL | https://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9101 |
| First Seen At | 2026-05-31 18:14:24Z |
| Last Seen At | 2026-06-06 11:23:28Z |
| Last Checked At | 2026-06-06 11:23:28Z |
| Last Changed At | 2026-06-03 12:03:25Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 16:27:29Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdks.fa.ca2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-23-23-296Z-979a67d97df5990ce87e05b8d84846a90ed622305fc629be9a049c096ea9545b.json |
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"ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">We are seeking a motivated and detail-oriented professional to join our team. In this role, you will be responsible for supporting daily operations, collaborating with internal teams, and ensuring tasks are completed efficiently and accurately. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What To Expect</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide prompt, courteous, accurate and fair claims service to all customers, internal and external </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage complex and/or commercial auto claims </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work with the customer, preferred vendors, and other stakeholders to determine the best way to resolve the claim </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Maintain detailed file records by entering pertinent data into the appropriate systems</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Process claims payments within your authority level </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Initiate salvage and subrogation procedures on assigned claims </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve and maintain a file disposition rate of 100% on a monthly basis </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Other duties as assigned </span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous. </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Preferably, you have a University degree in any discipline or a college diploma or the CIP designation</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of claims processes and procedures </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience in both tort and DCPD provinces is an asset </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">An active adjuster license in New Brunswick or the ability to be licensed </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You excel under and are comfortable with change </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">A demonstrated ability to work efficiently in a high volume, fast-paced environment</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong analytical and decision-making skills-detail-oriented and highly organized </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">A high proficiency with Windows based programs with excellent keyboarding skills </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You are team oriented - you value collegiality and accomplishing goals together </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’re an excellent communicator (written and verbal) and an even better listener </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bilingualism is an asset (French and English)</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Salary Range:</strong> $51,300 - $94,400</span></span></p><p> </p>",
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"CorporateDescriptionStr": "<p>Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.</p>\n<p></p>\n<p>This position is being posted to fill an existing vacancy.</p>\n<p><b>Interested in this role, but don’t meet every requirement? </b>We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. </p>\n<p><b>What’s in it for you?</b></p>\n<ul>\n <li>Hybrid work schedule for most roles</li>\n <li>Company share ownership program</li>\n <li>Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.</li>\n <li>Pension and savings programs, with company-matched RRSP contributions</li>\n <li>Paid volunteer days and company matching on charitable donations</li>\n <li>Educational resources, tuition assistance, and paid time off to study for exams</li>\n <li>Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents </li>\n <li>Wellness and recognition programs </li>\n <li>Discounts on products and services</li>\n</ul>\n<p><b>Go ahead and expect a lot — you deserve it.</b></p>\n<p>It’s better here — but don’t take our word for it. Definity was named by Great Place to Work<sup>® </sup>as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.</p>\n<p>Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].</p>\n<p><b>Background checks</b></p>\n<p>This role requires successful clearance of background checks (including criminal checks and leadership references).</p>\n<p></p>\n<p>#LI-Hybrid</p>\n<p>#IND1</p>",
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