Sr Specialist, Broker Quality Assurance- Contract end -Oct 2027

{
  "content_hash": "32b67eb36aa38d9fd3ee404599cb649a75328ace936af7632f9474a77dc7e18c",
  "source_hash": "e3f37b68603593bbd81e9618cdc0f11388cd78e70a5b46672edb35ded494bec2",
  "last_changed_at": "2026-06-19T12:05:05.304Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Waterloo, ONT, Canada",
    "city": "Waterloo",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 123500,
  "salary_min": 73500,
  "inferred_at": "2026-06-21T12:43:09.226Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Waterloo, ONT, Canada",
      "city": "Waterloo",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "Id": "9129",
    "Title": "Sr Specialist, Broker Quality Assurance- Contract end -Oct 2027",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Quality and Process Management",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000007182352,
    "JobFamilyId": 300002624297706,
    "JobFunction": "General Business Quality Management",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "43.46377",
        "Longitude": "-80.52085",
        "LocationId": 300000007172493,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Waterloo - 111 Westmount S"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002738670454,
    "WorkplaceType": "",
    "BusinessUnitId": 300000007117075,
    "OrganizationId": 300000007117075,
    "GeographyNodeId": 300000021020137,
    "JobFunctionCode": "QLT.05",
    "LegalEmployerId": 300000007170853,
    "PrimaryLocation": "Waterloo, ONT, Canada",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "43.65189",
        "Longitude": "-79.36511",
        "LocationId": 300000007172445,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Toronto - 351 King E",
        "RequisitionWorkLocationId": null
      },
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "43.59246",
        "Longitude": "-79.63881",
        "LocationId": 300000007172427,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Mississauga - 77 City Centre",
        "RequisitionWorkLocationId": null
      }
    ],
    "secondaryLocations": [
      {
        "Name": "Mississauga, ONT, Canada",
        "Latitude": "43.53201",
        "Longitude": "-79.62276",
        "CountryCode": "CA",
        "GeographyId": 300000007183263,
        "GeographyNodeId": 300000021020143,
        "RequisitionLocationId": 300002738670466
      },
      {
        "Name": "Toronto, ONT, Canada",
        "Latitude": "43.65514",
        "Longitude": "-79.43731",
        "CountryCode": "CA",
        "GeographyId": 300000007182476,
        "GeographyNodeId": 300000021020157,
        "RequisitionLocationId": 300002738670467
      }
    ],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-06-22T04:00:00+00:00",
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "$73,500 - $123,500",
        "Prompt": "Posting Range",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 2
      }
    ],
    "ApplyWhenNotPostedFlag": true,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity</strong>&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">In this role, the incumbent is accountable for executing external quality and compliance reviews of broker transactions and processes.&nbsp; The reviews will be of both Auto and Property transactions within for Personal Insurance Lines for Economical and Family Insurance.&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">In addition, the incumbent is responsible for creating reports that identifies observed trends and key performance metrics for an assigned region.&nbsp; Taking the lead within the region and monitor findings, sharing information within the team as well as internal stakeholders (BDDs, Sr leadership), participating in delivery of annual plan and becoming the subject matter expert within the region.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What to Expect</strong>&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Broker Quality Review:&nbsp; Perform external quality and compliance audits of broker transactions and processes ensuring adherence to relevant corporate guidelines, regulations and best practices.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Includes:&nbsp;</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Analyze data and assess quality to identify trends, gaps, or inconsistencies in training and operational processes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Compile findings into detailed audit reports following each review, ensuring accuracy and clarity in presenting insights.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Present audit results and recommendations to brokers, facilitating understanding and alignment on next steps.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Collaborate with brokers throughout the review process to gather context, validate findings, and support continuous improvement.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage and strengthen relationships with broker principals and managers to foster trust, transparency, and long-term partnership.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Communicate key insights and opportunities to internal stakeholders, including business development teams and personal insurance underwriting&nbsp;</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Review and provide constructive feedback of other specialist’s work&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Sign off and approve audits for specialists within approval authority outlined in framework</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Quarterly reporting, processes, making recommendations actions to close the gaps - ranging from audit action items and projects</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Drive continuous improvement of broker audit methodology and processes</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Add feedback from internal/external stakeholders to monitor broker experience to help with building plan and prioritization</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support leadership in the development, analysis, distribution of annual plan to internal stakeholders</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Escalating issues to management</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Coach and develop BQA specialists</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support leadership with projects within BQA to enhance processes</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring</strong>&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong organizational and analytical problem-solving skills with the ability to resourcefully gather information, analyze critically, and communicate clearly&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of Personal Auto and Property Underwriting, including insurance/broker operations, internal controls and best practices.&nbsp; &nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excellent written and verbal communication skills. Ability to build strong relationships internally with people from all levels to help foster a positive compliance culture</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">5 years of experience within the property and casualty insurance industry with exposure to quality assurance and/or compliance type of work&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Helps build and maintain a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and high-level professionalism.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates strong leadership competencies</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Supports and is an advocate of change</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Relevant professional designation(s) such as CIP, CRM</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proficient in Excel, PowerPoint, and Word &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bilingualism in French would be considered an asset&nbsp;&nbsp;&nbsp;</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Salary Range:<strong> </strong>$73,500 - $123,500</span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "CA",
    "CorporateDescriptionStr": "<p style=\"margin-bottom:0in\">Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.</p>\n<p style=\"margin-bottom:0in\">This position is being posted to fill an existing vacancy.</p>\n<p style=\"margin-bottom:0in\">We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.&nbsp;</p>\n<p style=\"margin-bottom:0in\">Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting&nbsp;[email protected].</p>\n<p style=\"margin-bottom:0in\"><b>Background checks</b></p>\n<p style=\"margin-bottom:0in\">This role requires successful clearance of a background check (including criminal checks and leadership references).&nbsp;</p>\n<p style=\"margin-bottom:0in\"><br></p>\n<p style=\"margin-bottom:0in\">#LI-Hybrid</p>",
    "ExternalPostedStartDate": "2026-06-15T13:57:24+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "<div>\n Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.&nbsp;\n</div>\n<div>\n <div><span>\n   <div>\n    <br/>\n   </div>\n   <div>\n    We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.&nbsp;\n   </div></span>\n </div>\n</div>\n<div>\n</div>",
    "primaryLocationCoordinates": [
      {
        "Latitude": "44.32977",
        "Longitude": "-64.68685",
        "CountryCode": "CA",
        "GeographyId": 300000007182352,
        "GeographyNodeId": 300000021020137
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "9129",
    "Title": "Sr Specialist, Broker Quality Assurance- Contract end -Oct 2027",
    "JobType": null,
    "Distance": 1781481600000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 7,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-15",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000007182352,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 43.46377,
        "Longitude": -80.52085,
        "LocationId": 300000007172493,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Waterloo - 111 Westmount S"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000007117075,
    "OrganizationId": 300000007117075,
    "PostingEndDate": null,
    "LegalEmployerId": 300000007170853,
    "PrimaryLocation": "Waterloo, ONT, Canada",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 43.65189,
        "Longitude": -79.36511,
        "LocationId": 300000007172445,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Toronto - 351 King E",
        "RequisitionWorkLocationId": null
      },
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 43.59246,
        "Longitude": -79.63881,
        "LocationId": 300000007172427,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Mississauga - 77 City Centre",
        "RequisitionWorkLocationId": null
      }
    ],
    "secondaryLocations": [
      {
        "Name": "Mississauga, ONT, Canada",
        "Latitude": 43.53201,
        "Longitude": -79.62276,
        "CountryCode": "CA",
        "GeographyId": 300000007183263,
        "GeographyNodeId": 300000021020143,
        "RequisitionLocationId": 300002738670466
      },
      {
        "Name": "Toronto, ONT, Canada",
        "Latitude": 43.65514,
        "Longitude": -79.43731,
        "CountryCode": "CA",
        "GeographyId": 300000007182476,
        "GeographyNodeId": 300000021020157,
        "RequisitionLocationId": 300002738670467
      }
    ],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "CA",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://hdks.fa.ca2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%229129%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 15099
  },
  "detail_errors": []
}