Programmer/Analyst I

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    "description": "<h2>Overview</h2>\n<p>We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Troubleshoot and resolve issues across web applications, APIs, and backend services</li>\n <li>Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)</li>\n <li>Manage and prioritize support queues based on severity, impact, and SLAs</li>\n <li>Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes</li>\n <li>Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior</li>\n <li>Document issues and translate findings into well-structured bug reports, user stories, or functional specs</li>\n <li>Assist in validating bug fixes and supporting release testing</li>\n <li>Contribute knowledge base articles and support playbooks</li>\n <li>Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>Bachelor’s degree in computer science, Information Systems, or related field (or equivalent practical experience)</li>\n <li>Strong foundational SQL skills (queries, joins, basic performance awareness)</li>\n <li>Understanding of web application architecture (frontend, backend, APIs)</li>\n <li>Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)</li>\n <li>Ability to troubleshoot issues using logs, error messages, and system behavior</li>\n <li>Strong analytical and problem-solving skills</li>\n <li>Ability to manage multiple tasks in a queue-driven support environment</li>\n <li>Clear communication skills for both technical and non-technical audiences</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n <li>Exposure to JavaScript-based web applications or REST APIs</li>\n <li>Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms</li>\n <li>Familiarity with ticketing systems (Jira)</li>\n <li>Basic understanding of Agile, product management, or business analysis practices</li>\n <li>Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)</li>\n <li>Experience writing bug reports, acceptance criteria, or functional specifications</li>\n</ul>\n<p><strong>Key Competencies</strong></p>\n<ul>\n <li>Structured problem-solving and root cause analysis</li>\n <li>Ability to translate issues into actionable technical and functional requirements</li>\n <li>Ownership mindset with attention to detail</li>\n <li>Curiosity and willingness to experiment with AI-driven support improvements</li>\n <li>Strong collaboration across engineering, product, and support teams</li>\n</ul>",
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