Home › Companies › Bb9fb9fb 9c16 44ac Aefb Efbf911e2c6e 19000101 000001 › WIC - Client Service Associate
WIC - Client Service Associate
Bb9fb9fb 9c16 44ac Aefb Efbf911e2c6e 19000101 000001 · Silver Spring, MD, US, Silver Spring, MD · Active · $37,440–$38,440 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Bb9fb9fb 9c16 44ac Aefb Efbf911e2c6e 19000101 000001 |
| Title | WIC - Client Service Associate |
| Normalized title | - |
| Department / team | - |
| Location | Silver Spring, MD, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $37,440–$38,440 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-01-28 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Bb9fb9fb 9c16 44ac Aefb Efbf911e2c6e 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Silver Spring. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Bb9fb9fb 9c16 44ac Aefb Efbf911e2c6e 19000101 000001 |
| Source | 36934f73-4b48-401c-9d52-7da549def12e |
| ATS provider | ADP Workforce Now Recruiting |
Description
POSITION SUMMARY:
The Client Services Associate (CSA) assists with the delivery of WIC services over the phone at a CCI site, to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.
KEY FUNCTIONS & RESPONSIBILITIES
Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed. Makes appointments and transfers according to established policies. Makes initial intake (pre-certification), and assists in making return appointments, confirming the participant’s current address, phone number, and updates in the electronic health record system, as necessary. Provides complete information on the certifying process. Collects internal and external referrals and schedules appointments following established scheduling policies Participates in nutrition class and outreach activities as directed. Accurately performs daily data entry. Performs computer record file maintenance and updates in a timely manner. Properly maintains computers, printers, and other office equipment. Solicits and addresses participants’ questions. Provides correct information on WIC foods and vendors. Provides correct information on the proper use of eWIC benefits. Perform other duties as assigned. MINIMUM QUALIFICATFIONS:
A high school diploma or GED. Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening. Bilingual (English/Spanish) required. Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.
Why work at CCI?
Extensive benefits plan including PTO 403B Retirement Plan Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA.
Equal Employment Opportunity (EEO)
CCI Health Services does not unlawfully discriminate
based on race, religion, color, national origin, citizenship, ancestry,
physical or mental disability, legally protected medical condition (cancer
related or genetic characteristics or any genetic information), marital status,
sex, sexual orientation, gender identity, gender expression, pregnancy, age (40
or older), military and/or veteran status or any other basis protected by
federal or state law. All personnel decisions are to be administered in accordance
with this policy and in compliance with applicable federal and state law,
including, but not limited to, decisions regarding recruitment, selection,
training, promotion, compensation, benefits, transfers, lay-offs, tuition
assistance, and social and recreational programs.
The CEO & President of CCI and all managerial
personnel are committed to this policy and its enforcement. Employees are
directed to bring any violation of this policy to the immediate attention of
their supervisor, Human Resources, or the CEO & President. Any employee who
violates this policy or knowingly retaliates against an employee reporting or
complaining of a violation of this policy, shall be subject to immediate
corrective action, up to and including termination of employment. Complaints
brought under this policy will be promptly investigated and handled with due
regard for the privacy and respect of all involved.
Monday through Friday: 8 am to 4:30 pm
Full job record
| Job ID | 51848ef6830d5058b674b3432425cbc26cfc7a94 |
| Org ID | 21629ff0-be60-4ca9-aa42-79d49f4922d3 |
| Source ID | 36934f73-4b48-401c-9d52-7da549def12e |
| Board ID | 36934f73-4b48-401c-9d52-7da549def12e |
| Provider | adp_workforcenow |
| Provider Job Key | 549198 |
| Title | WIC - Client Service Associate |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Silver Spring, MD, US, Silver Spring, MD |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MD |
| City | Silver Spring |
| Salary Raw | 37440.00 To 38440.00 (USD) Annually |
| Salary Min | 37,440 |
| Salary Max | 38,440 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bb9fb9fb-9c16-44ac-aefb-efbf911e2c6e&ccId=19000101_000001&lang=en_US&type=JS&jobId=549198&jwId=9201207535507_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bb9fb9fb-9c16-44ac-aefb-efbf911e2c6e&ccId=19000101_000001&lang=en_US&type=JS&jobId=549198&jwId=9201207535507_1 |
| First Seen At | 2026-05-31 18:27:30Z |
| Last Seen At | 2026-06-06 13:05:58Z |
| Last Checked At | 2026-06-06 13:05:58Z |
| Last Changed At | 2026-06-06 13:05:58Z |
| Inactive At | — |
| Source Posted At | 2026-01-28 17:02:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=bb9fb9fb-9c16-44ac-aefb-efbf911e2c6e|19000101_000001/date=2026-06-06/2026-06-06T13-05-58-206Z-ccad2d0751f475cf62eb9267613b748974e2e78cf5648b76cfd89b24ff172ce8.json |
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"requisitionDescription": "<div><table width=\"100%\"><tbody><tr><td><p style=\"margin-top:8px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>POSITION SUMMARY:</u></strong></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The Client Services Associate (CSA) assists with the delivery of WIC services over the phone at a CCI site, to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.</span></span></p></td></tr></tbody></table><p style=\"margin-top:8px;margin-right:96px;margin-bottom:8px;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>KEY FUNCTIONS & RESPONSIBILITIES</strong></span></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed. </li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Makes appointments and transfers according to established policies.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Makes initial intake (pre-certification), and assists in making return appointments, confirming the participant’s current address, phone number, and updates in the electronic health record system, as necessary.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\" data-pasted=\"true\">Provides complete information on the certifying process.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\" data-pasted=\"true\">Collects internal and external referrals and schedules appointments following established scheduling policies</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Participates in nutrition class and outreach activities as directed.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Accurately performs daily data entry.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Performs computer record file maintenance and updates in a timely manner.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Properly maintains computers, printers, and other office equipment.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Solicits and addresses participants’ questions.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provides correct information on WIC foods and vendors.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provides correct information on the proper use of eWIC benefits.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Perform other duties as assigned.</li></ul><p style=\"margin-top:8px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>MINIMUM QUALIFICATFIONS:</strong></span></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">A high school diploma or GED.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.</li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Bilingual (English/Spanish) required.</li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly. </li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.</li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed. </li></ul><!--StartFragment--><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> <!--StartFragment--></span></p><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Why work at CCI?</span><span style=\"background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><ul type=\"disc\" style=\"direction:ltr;unicode-bidi:embed;margin-top:0in;\n margin-bottom:0in;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;\"><span style=\"background: white;\">Extensive benefits plan including PTO</span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;\"><span style=\"background: white;\">403B Retirement Plan </span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;\"><span style=\"background: white;\">Tuition reimbursement opportunities</span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;\"><span style=\"background: white;\">Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. </span></li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px;\"><span style=\"font-weight: bold;\">Our providers are insured for malpractice under FTCA.</span></li></ul><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"font-weight: bold; background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Equal Employment Opportunity (EEO)</span></p><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">CCI Health Services does not unlawfully discriminate\nbased on race, religion, color, national origin, citizenship, ancestry,\nphysical or mental disability, legally protected medical condition (cancer\nrelated or genetic characteristics or any genetic information), marital status,\nsex, sexual orientation, gender identity, gender expression, pregnancy, age (40\nor older), military and/or veteran status or any other basis protected by\nfederal or state law. All personnel decisions are to be administered in accordance\nwith this policy and in compliance with applicable federal and state law,\nincluding, but not limited to, decisions regarding recruitment, selection,\ntraining, promotion, compensation, benefits, transfers, lay-offs, tuition\nassistance, and social and recreational programs.</span></p><p style=\"margin:0in;font-family:arial;font-size:10.5pt;color:black;\"><span style=\"background: white; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The CEO & President of CCI and all managerial\npersonnel are committed to this policy and its enforcement. Employees are\ndirected to bring any violation of this policy to the immediate attention of\ntheir supervisor, Human Resources, or the CEO & President. Any employee who\nviolates this policy or knowingly retaliates against an employee reporting or\ncomplaining of a violation of this policy, shall be subject to immediate\ncorrective action, up to and including termination of employment. Complaints\nbrought under this policy will be promptly investigated and handled with due\nregard for the privacy and respect of all involved.</span></p><!--EndFragment--><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"> </span></p></div>\n<br/>Monday through Friday: 8 am to 4:30 pm",
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