IT Support Specialist (LatAm Only)

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    "datePosted": "2026-04-02",
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    "description": "<p><span style=\"font-size: 12pt\">At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions tailored to their needs. We are reimagining the financial infrastructure of Latin America, where SMBs’ financial needs are met without ever having to go to a bank.</span></p>\n<p><span style=\"font-size: 12pt\"><br>R2 enables platforms across Latin America to embed financial services that SMBs can leverage, starting with revenue-based financing. We are a high-performing, close-knit team with talent from organizations such as Google, Amazon, Nubank, Uber, Capital One, Mercado Libre, Globant, and J.P. Morgan. </span></p>\n<p><span style=\"font-size: 12pt\"><br>We are entering a new phase of growth following a strategic investment from Ant International, focused on rapidly expanding our partner footprint, strengthening our credit and underwriting capabilities, and scaling operations across multiple markets. As part of this growth journey, eligible team members have the opportunity to participate in<span> </span></span><span style=\"font-size: 12pt\">R2’s Phantom Share Program, a performance-based incentive designed to align our team with the company’s long-term success and value creation. We believe in building a culture of ownership, where those who help create value share meaningfully in it.</span></p>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt\"><br>As an <span style=\"font-weight: bold\">IT Support Specialist</span>, you will ensure the operational efficiency of our IT systems and support the security posture of a growing fintech company. You’ll report to the Director of Infrastructure and work closely with our Security and DevOps teams. We’re looking for someone proactive, detail-oriented, and passionate about technology.</span></p>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt; font-weight: bold\"><br>What you’ll work on:<br></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Managing onboarding and offboarding processes for employees</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Administering user access and permissions, primarily centralized through JumpCloud</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Supporting user environments, including macOS and Windows systems</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Troubleshooting IT-related issues and providing end-user support</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Managing hardware and software asset inventory</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Administering internal tools (Google Workspace, Slack, etc.)</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Creating and maintaining IT documentation and runbooks</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Coordinating with vendors for hardware procurement and support</span><br></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Supporting adherence to ISO 27001 standards by ensuring access controls and security measures are in place</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Conducting periodic access reviews and audit support</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Assisting in the monitoring and resolution of IT security alerts</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Enforcing endpoint security policies across the organization</span></li>\n</ul>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt; font-weight: bold\"><br><span style=\"color: rgb(56, 49, 47); font-weight: bold\">What We're Looking For:</span><br><br></span></p>\n<ul>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">2-4  years of experience in IT support or system administration</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Experience administering macOS and Windows environments</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Experience with directory services (JumpCloud, Active Directory, Okta, or similar)</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Basic knowledge of cloud platforms, especially AWS</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Strong troubleshooting and problem-solving skills</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Proficiency in English and Spanish</span></li>\n</ul>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt; font-weight: bold\"><br>Nice to have:<br><br></span></p>\n<ul>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Familiarity with ISO 27001 or similar security frameworks</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Exposure to scripting (Python, Bash, etc.)</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Experience working in a remote-first environment</span></li>\n</ul>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt; font-weight: bold\"><br>What We Offer:<br><br></span></p>\n<ul>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Fully remote position</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Equipment provided for your home office setup</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Training budget for certifications and professional development</span></li>\n<li><span style=\"color: rgb(14, 14, 14); font-size: 12pt\">Career growth within IT and Security</span></li>\n<li>The opportunity to work in a fast-paced fintech scaling across Latin America</li>\n</ul>\n<p><span style=\"color: rgb(14, 14, 14); font-size: 12pt\"><br></span><span style=\"font-weight: bold\">Locations</span>: Buenos Aires, Argentina; Santiago de Chile, São Paulo, BR. </p>",
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