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Home › Companies › 3f990cdb Ba03 4aa8 921c 59c38489fe69 19000101 000001 › Patient Service Rep/Front Desk

Patient Service Rep/Front Desk

3f990cdb Ba03 4aa8 921c 59c38489fe69 19000101 000001 · Elkhart, IN, US, Elkhart, IN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3f990cdb Ba03 4aa8 921c 59c38489fe69 19000101 000001
TitlePatient Service Rep/Front Desk
Normalized title-
Department / team-
LocationElkhart, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 3f990cdb Ba03 4aa8 921c 59c38489fe69 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Elkhart.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3f990cdb Ba03 4aa8 921c 59c38489fe69 19000101 000001
Source8e475ebb-7fed-4f64-8ab2-17b0dc14cbd7
ATS providerADP Workforce Now Recruiting

Description

At Heart City Health, you'll find more than just a job—you'll find an opportunity to make a meaningful impact in the lives of individuals and families throughout our communities. As part of our team, you'll join a passionate group of professionals dedicated to expanding access to high-quality, compassionate healthcare for all. We foster a culture of collaboration, innovation, and continuous growth, where every team member is valued and empowered to contribute to our mission. Whether you're providing direct patient care or supporting those who do, your work will help create healthier communities and brighter futures. We are excited to learn more about you and explore how your talents, experience, and passion can help advance the mission of Heart City Health. Position Summary: The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment. Essential Functions: Greets patient(s) and offers assistance in a friendly and professional manner Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual’s needs Answers incoming or transferred phone calls in a friendly and professional manner Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution Schedules appointments for both new patients and for the routine, preventative care of established patients Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer Handles business transactions with accuracy and provides proper documentation for each transaction Records and verifies the personal/confidential information of patients Maintains and updates office supply logs Keeps work area and lobby clean and organized Trains new employees as requested or required Other duties as assigned Knowledge, Skills and Abilities: Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding. Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred Good time management skills; self-evaluates the use of time and understands how others may be affected Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing Ability to work independently (self-motivating) and as part of a team Ability to multi-task; comfortable in a fast-paced environment Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors Problem sensitivity skills; empathetic/understanding Deductive Reasoning and problem-solving skills Organized and detail-oriented Bilingual (Spanish/English) language skills are preferred Education, Experience and Licensure: High School Diploma or equivalent (GED) required 2 to 3 years’ experience in a professional office environment preferred Physical Demands: May sit and/or stand for long periods of time Must be able to see and hear within normal range with or without correction device(s) Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones Work Environment: Professional, fast-paced office work environment We’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including: Medical, dental, and vision insurance coverage A strong commitment to work-life balance — enjoy weekends off Employer-paid life insurance for added peace of mind Short-term and long-term disability coverage Optional Aflac supplemental insurance plans 403(b) retirement savings plan with employer matching contributions Employee Assistance Program (EAP) for confidential support and resources Employee discount programs to help you save on everyday purchases This package reflects our commitment to taking care of our team so you can focus on doing meaningful work and thriving both inside and outside of work.

Full job record

Job ID515c2f4d0501540d7abb03e7d396239da074b59a
Org ID9961bc74-3ce9-4333-9f43-1a864c588b36
Source ID8e475ebb-7fed-4f64-8ab2-17b0dc14cbd7
Board ID8e475ebb-7fed-4f64-8ab2-17b0dc14cbd7
Provideradp_workforcenow
Provider Job Key593297
TitlePatient Service Rep/Front Desk
Normalized Title—
Statusactive
Activeyes
Location TextElkhart, IN, US, Elkhart, IN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIN
CityElkhart
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3f990cdb-ba03-4aa8-921c-59c38489fe69&ccId=19000101_000001&lang=en_US&type=JS&jobId=593297&jwId=9201193204976_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3f990cdb-ba03-4aa8-921c-59c38489fe69&ccId=19000101_000001&lang=en_US&type=JS&jobId=593297&jwId=9201193204976_1
First Seen At2026-06-06 12:24:36Z
Last Seen At2026-06-06 12:24:36Z
Last Checked At2026-06-06 12:24:36Z
Last Changed At2026-06-06 12:24:36Z
Inactive At—
Source Posted At2026-06-05 19:18:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=3f990cdb-ba03-4aa8-921c-59c38489fe69|19000101_000001/date=2026-06-06/2026-06-06T12-24-35-897Z-f09cc8487395a15ce333b704d9b0de189ce310b33645ed03a140fc00347bb59c.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">At Heart City Health, you&#39;ll find more than just a job&mdash;you&#39;ll find an opportunity to make a meaningful impact in the lives of individuals and families throughout our communities. As part of our team, you&#39;ll join a passionate group of professionals dedicated to expanding access to high-quality, compassionate healthcare for all. We foster a culture of collaboration, innovation, and continuous growth, where every team member is valued and empowered to contribute to our mission. Whether you&#39;re providing direct patient care or supporting those who do, your work will help create healthier communities and brighter futures. We are excited to learn more about you and explore how your talents, experience, and passion can help advance the mission of Heart City Health.</span></p><p id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Position Summary:</strong></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">The Front Desk is responsible for the first impression of our organization. &nbsp; Friendly, respectful and supportive interactions between our patients and other team members are required. &nbsp;Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Essential Functions:</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Greets patient(s) and offers assistance in a friendly and professional manner&nbsp;</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual&rsquo;s needs</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Answers incoming or transferred phone calls in a friendly and professional manner</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Resolves or refers unresolved customer grievances to the appropriate designated department/person for further &nbsp; &nbsp;investigation and action plan resolution</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Schedules appointments for both new patients and for the routine, preventative care of established patients&nbsp;</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Handles business transactions with accuracy and provides proper documentation for each transaction</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Records and verifies the personal/confidential information of patients</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Maintains and updates office supply logs</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Keeps work area and lobby clean and organized&nbsp;</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Trains new employees as requested or required</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Other duties as assigned</li></ul><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Knowledge, Skills and Abilities:</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Good time management skills; self-evaluates the use of time and understands how others may be affected</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Ability to work independently (self-motivating) and as part of a team</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Ability to multi-task; comfortable in a fast-paced environment</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Problem sensitivity skills; empathetic/understanding&nbsp;</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Deductive Reasoning and problem-solving skills</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Organized and detail-oriented</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Bilingual (Spanish/English) language skills are preferred</li></ul><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Education, Experience and Licensure:</strong></span></p><ul class=\"decimal_type\"><li style=\"font-size: 16px; font-family: arial, sans-serif;\">High School Diploma or equivalent (GED) required</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">2 to 3 &nbsp;years&rsquo; experience in a professional office environment &nbsp;preferred</li></ul><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Physical Demands:</strong></span></p><ul><li style=\"font-size: 16px; font-family: arial, sans-serif;\">May sit and/or stand for long periods of time</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Must be able to see and hear within normal range with or without correction device(s)</li><li style=\"font-size: 16px; font-family: arial, sans-serif;\">Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones</li></ul><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Work Environment:</strong></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Professional, fast-paced office work environment</span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>We&rsquo;re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Medical, dental, and vision insurance coverage</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">A strong commitment to work-life balance &mdash; enjoy weekends off</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Employer-paid life insurance for added peace of mind</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Short-term and long-term disability coverage</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Optional Aflac supplemental insurance plans</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">403(b) retirement savings plan with employer matching contributions</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Employee Assistance Program (EAP) for confidential support and resources</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Employee discount programs to help you save on everyday purchases</li></ul><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">This package reflects our commitment to taking care of our team so you can focus on doing meaningful work and thriving both inside and outside of work.</span></p></div></div></div></div></div>\n",
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